Made appt to upgraðe my 2 phones from S9 to S25+. It has been a disaster
Verizon
We're sorry to hear about this, Judi. You should expect nothing less than the best experiences from us, and it seems like we missed the mark. Your feedback is appreciated as we are always looking to improve. Thank you, and we hope you’ll give us a chance...
May 10, 2025
Robert G
The store manager is excellent to deal with. Very professional, great customer service skills and knows the products.
Verizon
Hi Robert, thanks for taking the time to leave us a review! Our team works hard to provide you with exceptional service. It's great to hear that our store manager was able to help you out. Let us know if you need anything else.
April 30, 2025
Tom and Frannie
Stephen Tipton was a God Send. Helped to rectify a complicated situation. He and then Manager were Aces in resolving our problems. Thank you once again Stephen!
Verizon
Hello Tom and Frannie, providing excellent customer service is a priority for us. It's awesome to hear that you had a great experience with our team! Thanks for the feedback! Come back again if you need anything else.
March 14, 2025
Pauline
We told Paul all we wanted was a new phone. He tried to talk us into insurance. We told him we didn't want any insurance and wanted to maintain our internet special. We were charged $107.00 and we don't even know why. He guaranteed us that our inter...
Verizon
Hi Pauline, trust and integrity are essential to us at Verizon. We should always be completely transparent with you so that we can avoid any unexpected charges. We understand how frustrating this has been for you, so we'll escalate your review and look i...
February 17, 2025
David D.
Excellent, due to Tina, a sales representative. She help me dig out of a hole reference billing issues. A truly excellent representative.
Verizon
Thanks for the positive feedback, David! We strive to provide you with the best service possible, and it's great to hear Tina was able to help you with everything. You can always depend on us. Come back again soon if you need further assistance.