I went to return a phone under your last promotion. Your employee Victor was very rude and condescending. This is not an experience I was expecting as a long time customer.
Verizon
This is not the kind of behavior you should ever expect from Verizon. Our team should always be ready to help you with courtesy, respect, and professionalism. It's disappointing to learn that we have not been living up to our high standards for customer ...
March 14, 2025
Marjorie
February 3, 2025
The Germantown Store has the worst customer service. and I would like to speak to a District Manager. please have someone called me
Verizon
Hi, we're sorry you didn't have a great experience with us. Providing excellent customer service is a priority for us, and we're disappointed to learn we missed the mark. We will escalate this review and look into this. We hope you'll give us another cha...
January 2, 2025
Ellen
Carlos was wonderful. He helped us through the whole process. We will be back!
Verizon
Thanks for the positive feedback, Ellen! We strive to provide you with the best service possible, and it's great to hear Carlos took care of you. You can always depend on us. Come back again soon if you need further assistance.
