I traded in my old phone. I was supposed to receive a credit of $400 per the promotion that was occurring. i asked one of the customer service employees why i didnt see it reflected in my updated bill and they said once they deactivate my old phone the...
Verizon
Hi, we're so sorry to hear about the issue with your trade in. Our goal is to not only provide the best wireless network, but provide the best possible experiences for our customers. Customer service is our priority, and you should always be able to depe...
December 23, 2024
The person who helped me was great . Was also training someone while helping me and seemed to be doing a great job!
Verizon
Hi, thanks for the review! We take pride in our amazing customer service and are so happy to hear your feedback. We look forward to helping you out again.
December 14, 2024
adriana b
the worst service ever ! i’m trying to return my father who is on hospice phone because he has a upgrade . y’all are threatening to charge him for the phone i went to 3 stores.. we can’t talk to a live agent ! just for his daughter to return the phone Ve...
Verizon
We are certainly concerned to hear about this, Adriana. This is not the level of customer service that you should expect from our team. We will escalate your review and look into this right away. Please fill out this issue resolution contact form, https:...
October 14, 2024
Jack
Im very unhappy i have been with Verizon for over 20 years i had very disapointed today
Verizon
Anything less than a stellar experience with us is unacceptable, Jack. We aim to provide excellent service for every customer. We value the years that you have been a member of the Verizon family, and hope you will give us another chance to win back your...
September 21, 2024
I had spent 45 min setting up an order online and the rep said there was stock to pick up at the local store. I got the notification that my order was ready and when I got to the store, they tell me that my order was canceled because they did not have th...
Verizon
Hello, thanks for taking the time to share your experience. We want to make sure that we're providing excellent service, and it is also our goal to be a reliable resource for your devices. Your feedback has been escalated for further review. We value eve...