the people at the Verizon stores did not help solve any of my problems instead they said i should try geek squad, so interested in selling phone and going to lunch, actually told me they don't do anything for my phone try the other store same problems ac...
Verizon
Hi Billy, we're sorry you had a frustrating time trying to get help. Customer service is important to us, and our goal is to be a reliable resource for your wireless needs. It's disappointing to learn that we missed the mark. Your feedback has been escal...
July 6, 2025
William D
This store did not help me with the problem saying that they couldn't do it and sent me to another version who told me to go to another store, still not fixed i have one phone has been wiped and the other won't let me sign in, all they did was pass me al...
Verizon
Hi William, we are certainly concerned to hear about this. This does not represent our values at Verizon. we're sorry to hear you weren't able to get help with your phone. We always want to be there for you to help out with any issues. We understand how ...
May 4, 2025
Charlie C.
Terrible customer service. One star. If we had a choice, we would leave no star. We walked into the Verizon store at Crossgates Mall on Tuesday, April 29th at around 6:45PM. We needed to buy a Sim card for an Apple iphone. We were barked at by one of the...
Verizon
This is not the kind of behavior you should ever expect from us, Charlie. Our team should always be ready to help you with urgency, respect, and professionalism. It's disappointing to learn that we have not been living up to our high standards for custom...
April 25, 2025
amy
Only leaving 1 star because I am unable to leave a review without leaving any. We had a terrible experience at Crossgates Mall in Albany NY. We have been with verizon for over 20 years. We ordered a phone to be picked up at crossgates and went back...
Verizon
We're sorry to hear about your experience at our Albany location, Amy. Our team should always be ready to help you with respect and professionalism. It's disappointing to learn that we have not been living up to our high standards for customer service. W...
January 27, 2025
It was not me. Someone used my phone number fraudulently. I would never buy an i phone or a tablet. I prefer android phones. Been a customer for 24 years and have never had an issue till now. Not happy with Verizon at the moment.
Verizon
Hi, this is concerning to hear. The security of our customers' accounts and information is extremely important to us. We will escalate your review and look into this right away. Please fill out this issue resolution contact form, https://app.smartsheet.c...