I had an sppointment today. I checked in 15 minutes before. At the time if my appointment they assisted a walk in and made me wait sn additionl 15 minutes until I complained.
Verizon
This is not the experience you should expect as a Verizon customer, Mark. We want to make sure you can count on our team to be supportive and professional when taking care of your wireless needs. It's disappointing to learn that we have not been living u...
May 3, 2025
Paul
Cheryl Randall and Quan did an incredible job fixing an issue concerning the activation of one of the phones we upgraded to.
Verizon
Thanks, Paul! We're always here to help. So happy to hear you had a great experience with us. We appreciate your feedback.
March 9, 2025
mrj1032
everything I was told I. pricing. plan, and functional services was false. Very disappointing as I've used this store for years. something changed there. I got extra charges on my bill that I wasn't advised about. I was trying to lower my bill not make i...
Verizon
Hi Mrj1032, we are certainly concerned to hear about this. We hold ourselves to the highest standards of integrity and customer service, and our team should always clearly communicate any pertinent information to our customers so that there are no surpri...
February 23, 2025
mrj1032
bait and switch. came in for a repair and was pressured into a new internet and channels plus all kinds of extra charges
Verizon
We're sorry you did not have a great experience with our team, Mrj1032. We always want to provide a variety of options for you and never want you to feel pressured to make a purchase. We apologize for any treatment that made you feel otherwise. We apprec...
February 20, 2025
SSB
Horrible, childish customer service the staff and store manager are a JOKE. I will be leaving Verizon after 3 1/2 years due to this location.
Verizon
Hello SSB, we're sorry to read this. Our team should always be ready to help you with courtesy and professionalism, and it's disappointing that you didn't have a great experience during your visit. We value you as a Verizon customer and hope we can win b...