I don’t like the check in process. There needs to be a kiosk so we get into the queue. What happens is we arrive and try to flag down an employee that essentially ignores us until they stsrt to free up from a customer. The process to convert to a new pho...
Verizon
Hi Bob, we're sorry to hear we did not provide the high level of service and care you should always expect. We strive to make every customer experience a positive one and we apologize that we did not hit the mark here. We highly appreciate your feedback,...
April 30, 2025
richard
you need better custmer servive
Verizon
Anything less than a stellar experience with us is unacceptable, Richard. We aim to provide excellent service for every Verizon customer. We highly appreciate your feedback, as it helps us grow moving forward. We hope you can give us another chance to pr...
April 22, 2025
chris
Worst experience worst customer service rude employees stood there 45 minutes before anybody even made eye contact. There were numerous people in the store. Nobody was taking any information. Nobody looked up to acknowledge anybody was even there when we...
Verizon
This is not the kind of behavior you should ever expect from Verizon, Chris. Our team should always be ready to help you with courtesy, respect, and professionalism. It's disappointing to learn that we have not been living up to our high standards for cu...
April 13, 2025
Great
Verizon
Thanks! We take pride in our amazing customer service and are so happy to hear your feedback. You can depend on us. Let us know if you need anything else.
