Ivan was very helpful and considerate and explained everything and corrected our concerns, which were very frustrating with our account. He corrected our account problem, but in a very friendly and personable way. Thanks, Ivan.
Verizon
This is wonderful to hear, Jack! We're so glad that Ivan went above and beyond to help you out. Thanks for taking the time to let us know about your visit. Our team really appreciates the feedback.
February 25, 2025
Cristina R.
Went into the store on February 15th and was greeted by Verizon representatives who were extremely friendly and helpful. The gentleman who assisted me was Willis Jack. He answered my questions about the home internet. I been having service over 2 weeks ...
Verizon
Thanks, Cristina! We take pride in our amazing customer service and are so happy to hear your feedback. You can depend on us. Let us know if you need anything else.
February 25, 2025
Thresa
His name is Ryan who helped me. I hope everything is settled
Verizon
Thanks, Thresa! We're always here to help. So happy to hear you had a great experience with us. We appreciate your feedback.
January 3, 2025
November 6, 2024
They added charges to my account that I didn’t make and charging me for a phone that I don’t have!!!
Verizon
Hi, we are certainly concerned to hear about this. This does not represent our values at Verizon. We will escalate your review and look into this right away. We appreciate your feedback and hope we can win back your trust and confidence.