This is the third time I've walked in this store to ask a question or ask for assistance with my phone or home internet. Service reps failed to help me start my internet account. They tried so many times that they locked me out of trying to make an acco...
June 7, 2025
Brittney Bunker
This store needs to be shut down. Low inventory. Long lines. Terrible customer service. I saw one lady attempting to return FiOS equipment and they would not provide her any receipt of return nor would they give her their names to document as proof of dr...
November 15, 2024
Lotta M
Had a great experience with Sam and the purchase of a new phone. He was very helpful and it was a positive experience.
Verizon
We’re thrilled to hear about your successful trip to our Fairfax location. Knowing that our employees are doing a great job brings us immense joy!
July 17, 2024
Griffin W
Never open even during store hours
Verizon
Hi Griffin W we apologize for your less than ideal experience. Thank you for taking the time to let us know about this situation. We will look into this situation and address it accordingly. We hope we are able to provide you a more pleasant experience i...
July 13, 2024
Matthew, K
Very poor experience. Ordered a phone on Sunday and was never notified that it had arrived on the following Tuesday. Left multiple VMs with no response. Now, standing outside store at 10:12 that is supposed to be open at 10am, with no sign of life. so at...
Verizon
Matthew, we’re sincerely sorry to hear about the challenges you faced while seeking assistance. Ensuring our customers feel supported and valued is paramount to us, and it's disheartening to hear that we didn't meet your expectations. Your feedback is in...