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How to use Verizon Smart Locator

Verizon Smart Locator helps you keep track of what's most important to you. Attach a Verizon Smart Locator to an item, and then you can check that item's location from your Android™ smartphone or iPhone® anytime with the Verizon Smart Locator Hub app.

Go to our Verizon Smart Locator FAQs for more information.

 

    How to get your Verizon Smart Locator

    1. Get Verizon Smart Locator

      2.

      You can buy a Smart Locator online, through the My Verizon app or in a Verizon store or Authorized Retailer.

      You can download the Verizon Smart Locator Hub app from:

    How to activate your Smart Locator

    1. Activate your Smart Locator

      2.

      To activate your Smart Locator:

      1. Fully charge your Smart Locator
      2. Press and hold the button until your hear a beeping sound and the light comes on green momentarily. Your Smart Locator is now turned on.

        Note: The LED light will turn off to conserve battery life.
      3. Open the Verizon Smart Locator Hub app on your phone.
      4. Tap Scan QR Code, and scan the QR code located on the back of the Verizon Smart Locator or on the packaging it came in.

        Note: If you aren't able to scan the QR code, you can enter the IMEI number manually. The IMEI is printed on the back of the Verizon Smart Locator.
      5. Select whether you're an existing Verizon customer or are new to Verizon.

        Note: If you already have a Verizon account, you'll be prompted to sign in to My Verizon.
      6. Review the Verizon Smart Locator plan. If you agree, accept the Terms & Conditions.
      7. When prompted, hold the button on the Verizon Smart Locator for 3 seconds to restart the device.

        Note: You'll hear the device beep and see the light turn on.
      8. Wait for the amber light to start to blink, showing the device is active on the Verizon network and ready to finish pairing

        Note: This can take up to 5 minutes to complete.
      9. Tap Finish Pairing in the Verizon Smart Locator Hub app.
      10. The device will pair itself to your phone and your Smart Locator account.

        Note: This can take up to 2 minutes to complete.
      11. Tap Continue Setup in the Verizon Smart Locator Hub app when the button appears.

      You've successfully activated your Verizon Smart Locator. The LED light will remain off after activation to conserve battery life. You can press the button on your Verizon Smart Locator any time to check its status. Learn about the LED light patterns.

    2. Having trouble activating?

      3.

      Try activating through My Verizon instead:

      1. Go to the Bring Your Own Device page in My Verizon.
      2. Follow the onscreen prompts to activate the device on a new line.

        Note: You'll need to provide your device ID (IMEI). It's listed on the back of your Verizon Smart Locator.
      3. Once your Smart Locator is activated, go back to the Smart Locator Hub app and complete the pairing process.

      If you're still having trouble, you can call Customer Service or take the device to a Verizon store for help.

    How to turn your Smart Locator on and off

    1. Turn your Smart Locator on

      2.

      To turn it on:

      1. Press and hold the button on the Smart Locator until you hear a beeping sound and the light flashes green momentarily.
      2. Release the button.

      Your Smart Locator will turn on, and the LED light will turn off to conserve battery life. You can press the button on your Verizon Smart Locator any time to check its status. Learn about the LED light patterns.

    2. Turn your Smart Locator off

      3.

      To turn it off:

      1. Press and hold the button on the Smart Locator for 7 seconds until the light blinks amber.

        Note: The light will blink green 3 times while you're pressing the button for 7 seconds. Ignore it and continue to press the button until the light blinks amber.
      2. Then release the button.
      3. Press the button one more time.

      You'll hear a descending tone, and the Smart Locator will turn off.

    How to manage your device profile

    1. Change the nickname and photo of your Smart Locator

      2.

      You can manage your device profile in the Smart Locator Hub app:

      1. Tap the Device Profile icon on the navigation bar.

         
      2. Tap the photo for the device you want to update.
      3. Edit the nickname and photo as desired.

      You've successfully changed your nickname and photo.

       

    How to manage contacts

    1. Add a new contact

      2.

      You can let additional people track your Smart Locator and receive its notifications by adding contacts through the Smart Locator Hub app:

      1. Tap the Contacts icon at the top or bottom of the screen.
      2. Tap Add a contact.
      3. Select the contact you want to add from your contacts list, or tap Add a new contact and follow the onscreen prompts to enter the contact’s information.
      4. Select the permission level for the contact:
        • Friend – Can only locate the Smart Locator
        • Co-owner – Can locate, receive alerts and manage device settings for the Smart Locator
      5. As needed, tap the alert switches to turn the alerts on or off for the contact.
      6. Toca Save (Guardar).
      7. Review the changes and tap Save.

      The new contact will receive a text message invitation. They'll need to download the Smart Locator Hub app from the Apple App Store or Google Play Store and create a Smart Locator account, if they haven't already.

    2. Edit an existing contact

      3.

      To edit an existing contact in the Smart Locator Hub app:

      1. Tap the Contacts icon at the top of the screen.
      2. Tap on the contact you want to edit.
      3. Edit the information as needed and tap Save.

    3. Delete a contact

      4.

      To delete an existing contact in the Smart Locator Hub app:

      1. Tap the Contacts icon at the top of the screen.
      2. Tap the Edit icon in the top right corner of the screen.
      3. Tap the Delete icon next to the contact you want to delete.

      The contact will no longer be able to track your Smart Locator or receive alerts for it.

    How to manage tracking

    1. Manually locate your Smart Locator

      2.

      You can manually locate your device at any time:

      1. Open the Smart Locator Hub app.
      2. Tap the On-Demand icon on the map dashboard.

       

    2. Make your Smart Locator beep

      3.

      If you're near your Smart Locator but can't find it, you can make it beep:

      1. In the Smart Locator Hub app, tap the Device Profile icon.



      2. Scroll down and tap Find Smart Locator.

      The Smart Locator will start to beep. Once you find the Smart Locator, press the button on the Smart Locator to turn the beeping off.

       

    3. Send your location from the Smart Locator

      4.

      To send a location update from the Smart Locator, press and hold the button for 3 seconds.

      This will send the owner (and anyone else set to receive location alerts) a notification that includes the location of the Smart Locator.

    4. Use real-time tracking

      5. You can track your Smart Locator in real time, however, this significantly drains your Smart Locator's battery. We recommend you only use it when absolutely necessary.

      To turn on real-time tracking:

      1. Open the Smart Locator Hub app.
      2. Tap the Real-Time Tracking icon on the map dashboard.

    5. View tracking history

      6. You can review up to 60 days of location history. After 60 days this data is automatically deleted.

      To view your tracking history:

      1. Open the Smart Locator Hub app.
      2. Tap the Show activity on map switch on the map dashboard.



      Once on, the map will display all the activity that the Smart Locator had for that day. To view activity for a different day, use the left and right arrow icons to scroll through your tracking history.

    How to understand the LED light patterns

    1. Understand the LED light patterns

      2.

      When you get your Smart Locator it will be blinking and ready to pair. After it's paired, the LED light will turn off to conserve battery life. The light will only show one of the following patterns when it's connected to your charger or when you press the button on the Verizon Smart Locator to check its status.

      Solid amber: Turning on.

      Blinking amber: Ready to pair.

      Blinks green once every 3 seconds: Connected to your charger and charging is in progress.

      Solid green (no blinks): Charging is complete. Disconnect from your charger.

      3 green blinks (after you press and hold the button for 3 seconds): Smart Locator is sending a location update.

      Solid green for 5 seconds (after you press the button): Battery level is above 20%.

      Solid amber for 5 seconds (after you press the button): Battery level is below 20%.

      No blinks (after you press the button): Power is off.

    How to perform a factory reset

    1. Perform factory reset

      2.

      To perform a factory reset:

      1. Connect the charger to your Verizon Smart Locator. The green LED light will blink 3 times.
      2. Press the button 4 times slowly (1 press each second for 4 seconds). The LED light will blink amber.
      3. Press and hold the button once more until you hear a beeping sound.

      You've successfully completed a factory reset on your Verizon Smart Locator. Follow the steps to activate the Smart Locator again.

    How to cancel your subscription

    1. Cancel your subscription to Verizon Smart Locator

      2.

      To cancel your Verizon Smart Locator subscription:

      1. In the Verizon Smart Locator Hub app, tap the Menu icon in the lower-right corner of the screen.
      2. Tap Cancel your service and follow the onscreen prompts to finish canceling.

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