Debido a la inactividad, tu sesión finalizará en aproximadamente 2 minutos. Prolonga tu sesión haciendo clic en "OK" a continuación.

Tu sesión ha terminado debido a inactividad. Vuelve a ingresar para continuar.

HTC 10™ - Support Overview

Encuentra asistencia y herramientas específicas para tu HTC 10 en Internet.
Troubleshoot HTC 10
Esta herramienta en Internet te ayudará a identificar y resolver problemas con tu dispositivo.

Filtra todos los temas a continuación.


Configuración, activación básica y guías de usuario

Activar nuevo dispositivo - Cliente actual de Verizon

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

Conectar tu dispositivo directamente a la PC

Entérate cómo conectar tu dispositivo directamente a una computadora.

Getting to Know Your HTC 10

Get to know your new HTC 10 with this quick reference guide.

HTC 10™ - Activate / Set Up Device

Here's how to activate and setup your HTC 10.

HTC 10™ - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your HTC 10 on or off.

Cómo usar Verizon Cloud

Obtén instrucciones paso a paso para conocer cómo suscribirte a y usar Verizon Cloud por Internet. Carga y haz una copia de seguridad de tus contactos, fotos, videos, música, documentos y más.

Hacer una activación inalámbricamente (OTA)

Te mostramos cómo hacer la configuración/activación inicial de tu smartphone 3G o 4G o teléfono básico. 

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Swap devices with someone on your account

Aprende a intercambiar números rápidamente entre dos dispositivos de tu cuenta a través de Mi Verizon.  Obtén instrucciones sobre cómo pedir una nueva tarjeta SIM.

Las 10 mejores cosas para hacer con tu nuevo smartphone

Aprende a configurar tu nuevo smartphone con características y funciones importantes.  Aprovecha al máximo tu nuevo teléfono con esta lista de sugerencias prácticas.

Validar dirección de emergencia (E911)

Te mostramos cómo validar tu dirección de emergencia (E911).

Video: Cómo activar tu dispositivo 
 (duración: 3:07)
Mira este video para aprender cómo activar un dispositivo nuevo o intercambiar dispositivos en tu cuenta existente de Mi Verizon.
Duración: 3:07

Video: Cómo intercambiar teléfonos en tu cuenta
 (duración: 1:54)
Mira este video para saber cómo intercambiar tu dispositivo con otra persona en tu cuenta.
Duración: 1:54

Video: ¿Qué es Verizon Cloud?
 (duración: 1:20)
Ve este video para conocer las funciones de Verizon Cloud, como transferencia de contenido, almacenamiento de medios, impresión de fotos y más.
Duración: 1:20

Hacer copia de seguridad y transferir contenido

Centro de transferencia de contenido

Encuentra la mejor forma de transferir tus fotos, videos, contactos y demás contenido desde un dispositivo a otro. Consulta las instrucciones paso a paso para los dispositivos, según el sistema operativo que tengan.

HTC 10™ - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your HTC 10 and a computer.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Video: Usa la aplicación Content Transfer para mover contenido entre dispositivos
 (duración: 2:58)
Con la aplicación Content Transfer es fácil transferir tus contactos y otro contenido desde tu teléfono usado al nuevo. Conoce cómo.
Duración: 2:58

Lo básico

HTC 10™: Charging Your Phone

Learn how to charge your HTC 10.

HTC 10™: Getting to Know Back of Your Phone

Learn more about the back of your HTC 10.

HTC 10™: Getting to Know Your Phone

Un mapa interactivo de la pantalla de inicio y los botones de tu HTC 10.

HTC 10™: Turning Your Phone On and Off

Learn how to power on and shut down your HTC 10.

Cómo ver la disponibilidad del servicio de Verizon Wireless

Aprende cómo verificar si tu ubicación tiene disponible el servicio móvil de Verizon. Sigue estas instrucciones para ver si hay cobertura en tu área.

Cómo limpiar/desinfectar tu dispositivo

Aprende cómo limpiar y desinfectar correctamente tu smartphone, tablet, el teléfono básico, reloj inteligente y jetpack.

Batería y carga

Problemas con la batería: Uso de la batería

Esto muestra las posibles causas de problemas con la batería (un dispositivo que no carga o no se mantiene cargado, una batería de corta duración).

HTC 10 - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your HTC 10.

HTC 10™ - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your HTC 10 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

HTC 10™ - Power Up in Safe Mode

Here's how to boot your HTC 10 into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

HTC 10™ - Restart Device

Here's how to restart your HTC 10 if it crashes and resets, freezes or runs slowly.

HTC 10™ - Restart in Safe Mode

Safe Mode helps determine if an app is causing your HTC 10 to freeze, reset or run slow.

HTC 10™ - Turn Power Saver On / Off

Here's how to turn 'Power saver' on or off to help manage battery performance for your HTC 10.

HTC 10™ - View Battery Info

Here's info on the battery specs (e.g., Use Time, Standby Time, etc.) for your HTC 10.

Problemas de carga y energía: Dispositivos con batería no extraíble

Si tienes problemas con tu batería no extraíble porque no se carga o no se mantiene cargada, consulta esta información.

Reiniciar el dispositivo móvil

Aprende cómo apagar el dispositivo y volver a encenderlo.

Bluetooth®

Conecta tu vehículo a Bluetooth®

Para conectar tu vehículo a un dispositivo habilitado con Bluetooth, consulta la lista de las URL de los fabricantes de autos para obtener más ayuda.

HTC 10 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your HTC 10 on or off and make it visible to other devices for pairing.

HTC 10™ - Send Contact via Bluetooth®

Here's how to send a contact using Bluetooth from your HTC 10.

HTC 10™: Pairing with a Bluetooth® Device

See how to pair your HTC 10 with your Bluetooth device.

Solucionar el modo Car Kit

Esto es lo que debes hacer si tu dispositivo se congela en el modo Car Kit.

Llamadas y marcado

HTC 10 - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your HTC 10.

HTC 10™ - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your HTC 10.

HTC 10™ - Call a Number

Here's how to place a call from your HTC 10.

HTC 10™ - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your HTC 10 and your dialpad entries aren't recognized, view this info.

HTC 10™ - Place a Conference Call

Here's how to place a conference call (multi-party) using your HTC 10.

HTC 10™ - Redial

Here's how to manually redial a number called from your HTC 10.

HTC 10™ - Turn Wi-Fi Calling On / Off

Here's how to turn on and activate Wi-Fi calling for your HTC 10.

HTC 10™ - View / Delete Call History

Here's how to view or clear the call history on your HTC 10.

HTC 10™: Calling a Contact

An interactive guide on how to call a contact using your HTC 10.

HTC 10™: Calling a New Number

Discover how to use your HTC 10 to call a new number.

HTC 10™: Calling with HD Voice

Discover how to turn on HD Voice on your HTC 10.

HTC 10™: Calling with Video

Discover how to turn on HD Voice on your HTC 10.

HTC 10™: Ignoring a Call and Replying with a Text Message

A visual guide for ignoring a call and sending a text message to the caller with your HTC 10.

HTC 10™: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the Internet, on your HTC 10.

HTC 10™: Switching Between Calls

Learn how to switch between two phone calls on your HTC 10.

HTC 10™: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your HTC 10.

HTC 10™: Turning HD Voice On and Off

Discover how to turn on HD Voice on your HTC 10.

HTC 10™: Turning on Wi-Fi Calling

Learn how to use wi-fi calling on your HTC 10.

HTC 10™: Using Handsfree Calling

Discover how to use your voice to place a call with your HTC 10.

HTC 10™: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your HTC 10.

Mover fotos/videos al dispositivo - Smartphone Android™

Transfiere fotos y videos de una computadora/PC a un smartphone Android.

Cámara, fotos y videos

Asegurarse de que el mensaje de foto y video no exceda el límite de capacidad del archivo

Si tienes problemas para enviar/recibir fotos y videos, aquí tienes información sobre los límites de capacidad.

HTC 10™ - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your HTC 10.

HTC 10™ - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your HTC 10 and a computer.

HTC 10™ - Record and Share a Video

Here's how to record and send a video using your HTC 10.

HTC 10™ - Share Picture from Gallery

Here's how to share pictures from your HTC 10's photo gallery.

HTC 10™ - Share Video from Gallery

Here's how to share a video from your HTC 10's video gallery.

HTC 10™ - Take and Share a Picture

Here's how to take and send a picture using your HTC 10.

HTC 10™ - View Pictures / Videos

Here's how to view pictures and/or videos on your HTC 10.

HTC 10™: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your HTC 10.

HTC 10™: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your HTC 10.

HTC 10™: Changing the File Size of Pictures and Videos

A visual guide for how to change the picture or video file size on your HTC 10.

HTC 10™: Recording a Video

Aprende a grabar un video usando tu HTC 10.

HTC 10™: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your HTC 10.

HTC 10™: Taking a Picture

Discover how to take a photo using your HTC 10.

HTC 10™: Taking a Picture While Recording a Video

Discover how to take a picture while recording a video on your HTC 10.

HTC 10™: Taking a Selfie

Una guía interactiva sobre cómo tomar una selfie con tu HTC 10

HTC 10™: Transferring Photos to an SD Card

Learn how to free up memory on your phone by moving photos to your SD Card using your HTC 10.

HTC 10™: Turning the Flash On and Off

Una guía visual para conocer cómo tomar fotos con flash con tu HTC 10.

HTC 10™: Zooming In and Out

Learn how to zoom in and out when taking photos on your HTC 10.

Tipos de archivos compatibles para mensajes de foto/video

Obtén información sobre los tipos de archivos compatibles para mensajes de foto/video.

Conectividad para computadora/PC

HTC 10™ - USB Debugging Mode

Here's how to make a connection between your HTC 10 and computer with the Android SDK (software development kit).

Contactos

Elige contactos para mostrar en el dispositivo

Te mostramos cómo ver dónde están los contactos o si el teléfono muestra contactos duplicados.

HTC 10™ - Add a Contact

Here's how to add contacts to your HTC 10.

HTC 10™ - Contact Display Options

Here's how to configure how your contacts display on your HTC 10.

HTC 10™ - Delete a Contact

Here's how to remove a contact from your HTC 10.

HTC 10™ - Edit a Contact

Here's how to edit a contact on your HTC 10.

HTC 10™ - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your HTC 10.

HTC 10™ - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your HTC 10.

HTC 10™ - Send Contact via Bluetooth®

Here's how to send a contact using Bluetooth from your HTC 10.

HTC 10™ - View Contact Sync Source

Here's how to view where a phonebook contact on your HTC 10 was imported from.

HTC 10™: Adding a Contact

Learn how to add a new contact to your HTC 10.

HTC 10™: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your HTC 10.

HTC 10™: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your HTC 10.

HTC 10™: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your HTC 10 without looking at it.

HTC 10™: Blocking and Unblocking a Number

Discover how to block a number on your HTC 10.

HTC 10™: Creating a Group and Adding Contacts to It

Una guía visual sobre cómo crear un grupo de contactos en tu HTC 10.

HTC 10™: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your HTC 10.

Datos

Preguntas frecuentes acerca de los regalos de datos para planes móviles de datos compartidos elegibles

Los clientes del servicio móvil de Verizon con un plan mensual de datos compartidos elegible pueden enviar y/o recibir un regalo de 1 GB de datos a través de My Verizon app.

HTC 10™ - Allow / Deny Data Roaming

Here's how to turn data roaming for your HTC 10 on or off.

HTC 10™ - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your HTC 10.

HTC 10™ - Turn Data On / Off

Here's how to turn the mobile data for your HTC 10™ on or off.

HTC 10™ - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your HTC 10 uses.

Activar/desactivar la reproducción automática de videos de Facebook®

Te mostramos cómo activar o desactivar la reproducción automática de un video para Facebook.

Fecha y hora

HTC 10™ - Set Date and Time

If your HTC 10 shows the incorrect date and/or time, here's how to correct it.

ID e información del dispositivo

Cómo detectar un daño físico

Esto te ayuda a determinar si tu dispositivo está dañado.

Preguntas frecuentes sobre el cargo por dispositivo dañado

Obtén más información sobre el cargo por dispositivo dañado, el cual se cobra si entregas un dispositivo mal usado por uno de reemplazo certificado como nuevo.

HTC 10™ - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your HTC 10.

HTC 10™ - View MAC Address

Here's how to view the Wi-Fi MAC address for your HTC 10.

HTC 10™ - View Phone Number

Here's how to view the phone number associated with your HTC 10.

Cómo localizar números de serie ESN o MEID en teléfonos

Aprende cómo encontrar el número ESN (número de serie electrónico) o el número MEID (identificador de equipo móvil) de tu teléfono.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Understanding ESN and MEID Numbers

Aprende qué son el ESN y el MEID, y cómo encontrarlos en tu teléfono.

Configuraciones de dispositivos

Configurar la identificación del nombre de la compañía

Aprende cómo cambiar la configuración de la identificación del nombre de tu compañía.

HTC 10 - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Glove mode, Color profile, Font size, etc.) for your HTC 10.

HTC 10™ - Manage Do Not Disturb Settings

If you're not getting incoming calls or messages, here's how to check your do not disturb settings.

HTC 10™ - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your HTC 10, view this info.

HTC 10™ - Turn Phone Storage Encryption On / Off

Here's how to encrypt an SD card on your HTC 10.

HTC 10™ - Turn Screen Inversion On / Off

If the color scheme on your HTC 10 is reversed, view this.

HTC 10™ - Turn Screen Rotation On / Off

If the display on your HTC 10 doesn't rotate, this shows how to fix it.

HTC 10™: Accessing Settings

Explore how to access settings on your HTC 10 to change alert sounds, turn off GPS and more.

HTC 10™: Adjusting the Screen Timeout and Brightness

Una guía visual acerca de cómo ahorrar la carga de la batería de tu HTC 10 al configurar el tiempo que la pantalla permanece encendida.

HTC 10™: Changing Roaming Settings for a Trip

Find out how to change roaming settings on your HTC 10.

HTC 10™: Changing the Ringtone

Learn how to change the ringtone on your HTC 10.

HTC 10™: Configuring Location Settings

Learn how to manage location settings on your HTC 10.

HTC 10™: Managing Data Usage

Discover how to manage data usage on your HTC 10.

HTC 10™: Setting the Phone to Silent

Explore ways to mute your HTC 10.

HTC 10™: Turning Airplane Mode On and Off

Una guía interactiva para configurar tu HTC 10 en modo Airplane.

HTC 10™: Updating the Phone OS

Learn how to update the OS on your HTC 10.

HTC 10™: Using Battery Saver Mode

Learn how to switch to Battery Saver mode to save your HTC 10's battery life for the most important functions.

Email/Gmail

Gmail for Android - Manage Notifications

Descubre cómo administrar la configuración de las notificaciones de Gmail en tu smartphone/tablet Android.

Gmail for Android - View Account Address / Username

Te explicamos cómo ver tu dirección de correo electrónico y tu nombre de usuario de Gmail desde tu smartphone o tablet Android.

HTC 10 - View and Reply to an Email Message

Here's how to view and reply to an email message from your HTC 10.

HTC 10™ - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your HTC 10.

HTC 10™ - Add an Existing Google™ Account

Here's how to add an existing Google account to your HTC 10.

HTC 10™ - Adjust Account Sync Settings

Here's how to view sync settings on your HTC 10 if you're not receiving email and app notifications.

HTC 10™ - Compose and Send Email Message

Here's how to create and send an email message from your HTC 10.

HTC 10™ - Create a New Google™ Account

Here's how to create a new Google account for your HTC 10.

HTC 10™ - Delete Email Messages

Here's how to delete email messages from your HTC 10.

HTC 10™ - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your HTC 10.

HTC 10™ - Email Account Data Usage Settings

To modify data usage options for the personal email account on your HTC 10, view this info.

HTC 10™ - Email Account Notification Settings

If you're not getting notifications for the personal email on your HTC 10, view this info.

HTC 10™ - Email Account Password and Server Settings

Here's how to update the personal email password/server settings for your HTC 10.

HTC 10™ - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your HTC 10.

HTC 10™ - Email Account Sync Frequency Settings

To adjust the personal email sync frequency settings on your HTC 10, view this info.

HTC 10™ - Manage Corporate Email Settings

Here's how to update the work email settings for your HTC 10.

HTC 10™ - Perform a Gmail™ Sync

If your Google email, contacts, calendar, etc. aren't syncing, here's how to check sync settings.

HTC 10™ - Remove Gmail™ Account

Removing then re-adding a Gmail account on your HTC 10 often fixes email issues.

HTC 10™ - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your HTC 10.

HTC 10™: Forwarding an Email

Aprende cómo reenviar un correo electrónico en tu HTC 10.

HTC 10™: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your HTC 10.

HTC 10™: Replying to an Email

Discover how to reply to an email on your HTC 10.

HTC 10™: Sending an Email

Una guía visual paso a paso para enviar un email con tu HTC 10.

HTC 10™: Sending an Email to a Group

Find out how to send an email to a group on your HTC 10.

HTC 10™: Setting Up Corporate Email

Learn how to access your work email on your HTC 10.

HTC 10™: Setting Up Personal Email

Discover how to access your existing email account on your HTC 10.

HTC 10™: Switching Between Email Accounts

See how to access different email accounts on your HTC 10.

Dejar o quitar copias de los mensajes de correo electrónico en el servidor de mensajería

Aquí encontrarás información sobre cómo dejar o eliminar copias de correos electrónicos en el servidor.

Puertos de email y mensajería estándar

Aquí encontrarás información sobre los puertos de mensajería de correo electrónico estándar, que te puede ayudar a configurar las opciones avanzadas de correo electrónico.

Video: Diagnóstico de problemas de email personal y corporativo
 (duración: 3:21)
Conoce cómo solucionar los problemas con tu email personal y corporativo con solo unos simples pasos.
Duración: 3:21

GPS y servicios basados en la ubicación

Preguntas frecuentes sobre el cumplimiento de E911

Consulta la información sobre cómo llamar al 911 desde tu teléfono móvil.

HTC 10™ - Turn GPS Location On / Off

Here's how to turn GPS location for your HTC 10 on or off.

Copia de seguridad y restablecimiento de Google

HTC 10™ - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your HTC 10.

Pantalla de inicio

HTC 10 - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your HTC 10.

HTC 10 - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your HTC 10.

HTC 10™: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place apps and widgets on the Home screen of your HTC 10 for quick access to them.

HTC 10™: Adding Folders to the Home Screen

Find out how to add folders to the Home screen on your HTC 10 to help organize your apps.

HTC 10™: Adding and Deleting a Home Screen

A visual guide for adding and deleting Home screens on your HTC 10.

HTC 10™: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your HTC 10.

HTC 10™: Changing the Default Home Screen

A visual guide for changing the default home screen on your HTC 10.

HTC 10™: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your HTC 10.

HTC 10™: Use Shortcuts to Unlock the Screen

Learn to use shortcuts to unlock the screen on your HTC 10.

Hotspot

HTC 10™ - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your HTC 10.

HTC 10™ - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to change the broadcast channel for mobile hotspot on your HTC 10.

HTC 10™ - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot settings (e.g., password, hotspot name, etc.) on your HTC 10.

HTC 10™ - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile / Wi-Fi Hotspot for your HTC 10 on or off.

Internet y navegador de Internet

Acceder a sitios web - Mobile Web

Te mostramos cómo acceder a los sitios web a través del servicio de Internet móvil Mobile Web en tu dispositivo.

Desactivar Work Offline - Navegador de Internet

Te mostramos cómo ver si estás fuera de línea si no puedes conectarte a Internet con una computadora con Internet Explorer, Chrome o Firefox.

HTC 10™ - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your HTC10.

HTC 10™ - Change the Browser Start / Home Page

Here's how to change the Home page in Chrome on your HTC 10.

HTC 10™: Bookmarking a Website

Learn how to bookmark a website on your HTC 10, so it's easy to find later.

HTC 10™: Navigating to a Website

Discover how to find a website using your HTC 10.

HTC 10™: Searching the Web Using Your Voice

Explore how to search the web using your voice with your HTC 10.

HTC 10™: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your HTC 10.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Reiniciar e iniciar el navegador de Internet móvil

Conoce cómo reiniciar el dispositivo y acceder al navegador del servicio de Internet móvil Mobile Web 2.0 en tu dispositivo.

Idioma

HTC 10™ - Language Selection

Here's how to change the language on your HTC 10.

HTC 10™: Changing the Language

Discover how to change the language settings on your HTC 10.

Bloqueo, desbloqueo, contraseña y seguridad

Preguntas frecuentes sobre el bloqueo de un dispositivo

Para evitar el robo de identidad y el fraude, los dispositivos comprados en Verizon se bloquean y no se pueden usar en la red de otro proveedor durante los primeros 60 días después de la compra.

HTC 10™ - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your HTC 10.

HTC 10™ - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your HTC 10.

HTC 10™ - Manage Screen Lock Settings

Here's how to adjust the screen lock settings for your HTC 10.

HTC 10™ - Remove Saved Fingerprints

Here's how to remove a saved fingerprint from your HTC 10.

HTC 10™ - Set Lock Screen Notifications

Here's how to manage how notifications appear on your HTC 10 when the screen is locked.

HTC 10™ - Set Up Face Recognition

Here's how to set up your facial recognition to unlock the screen on your HTC 10.

HTC 10™ - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your HTC 10.

HTC 10™ - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your HTC 10.

HTC 10™ - Unlock Screen

Here's how to unlock the screen on your HTC 10.

HTC 10™: Setting Screen Security

A visual guide for setting screen security on your HTC 10 to help protect your private information.

HTC 10™: Unlocking the Screen

See how to unlock the screen on your HTC 10.

Memoria/almacenamiento

HTC 10 - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your HTC 10.

HTC 10™ - Check Device Storage

Here's how to free up space if your HTC 10 runs slow or crashes/resets.

HTC 10™ - Export Contacts to SD / Memory Card

Here's how to export contacts to an SD / memory card in your HTC 10.

HTC 10™ - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your HTC 10.

HTC 10™ - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from your HTC 10 to an SD / Memory Card.

Insertar la tarjeta de memoria que contiene las canciones de la lista de reproducción (playlist)

Prueba esto si las canciones almacenadas en tu tarjeta de memoria/SD no aparecen en la lista de reproducción de tu teléfono básico 3G.

Hotspot móvil

HTC 10™: Setting Up Mobile Hotspot

An interactive guide for setting up your HTC 10 as a Mobile Hotspot, so you can share your data connection with other devices.

Música

Apple Music - My Verizon app - Suscribirse

Te mostramos cómo agregar Apple Music desde My Verizon app.

Preguntas frecuentes sobre el uso de Apple Music

Aprende cómo puedes tener Apple Music con ciertos planes Verizon, ve preguntas frecuentes sobre quién es elegible, cómo inscribirse, cómo usar la aplicación Apple Music y cómo obtener promociones.

Suscribirse a Apple Music - Sitio web de Mi Verizon

Te mostramos cómo agregar Apple Music desde el sitio web de Mi Verizon.

Navegación y multitareas

HTC 10™: Multitasking Between Apps

See how to easily switch between and close apps that are running on your HTC 10.

HTC 10™: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your HTC 10.

HTC 10™: Using the Notification Panel

Find out how to access and clear the Notification Panel on your HTC 10.

Near Field Communication (NFC) 

HTC 10™ - Manage Contactless Payments

Here's how to use the Tap & pay service with your HTC 10.

HTC 10™ - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your HTC 10.

Sistema operativo y software

Actualización de software de HTC 10

Descubre los beneficios de la actualización de software más reciente y ve instrucciones para saber cómo descargar el software a tu dispositivo.

HTC 10™ - Factory Data Reset (Powered On)

Here's how to factory / hard reset your HTC 10 if the screen freezes or call, app, audio or sync issues occur.

HTC 10™ - Install Device Software Update

Here's how to check for or to install software updates on your HTC 10.

HTC 10™ - View Software Version

Here's how to view the software version your HTC 10 is running.

Tarjeta SIM

HTC 10 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your HTC 10.

HTC 10™ - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your HTC 10 or turn it on or off.

HTC 10™ - View SIM Card Number

Here's how to view the SIM card number associated with your HTC 10.

HTC 10™: Inserting and Removing a Nano SIM Card

Find out how to insert and remove a nano SIM card from your HTC 10.

HTC 10™: Inserting and Removing a microSD Card

Discover how to put and remove a microSD card into your HTC 10 to add memory for photos, videos, music, documents and more.

SIM Card FAQs - Replace & activate a new card

Aprende a configurar y activar una nueva tarjeta SIM. Reemplaza una tarjeta perdida o pon una nueva cuando traigas tu propio dispositivo (BYOD) y te cambies a un dispositivo móvil de Verizon.

Sugerencias y trucos para la tarjeta SIM

Te damos unas sugerencias y trucos comunes para saber cómo usar una tarjeta SIM.

Redes sociales

HTC 10™: Adding a Facebook® Account

Discover how to access your Facebook account on your HTC 10.

HTC 10™: Logging Out of Facebook®

Learn how to log out of Facebook on your HTC 10 to help protect your account.

HTC 10™: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your HTC 10.

Administrar la privacidad en Facebook®

Si quieres cambiar tu privacidad o seguridad en Facebook, te enseñamos cómo acceder a esas opciones.

Sonidos, volumen y audio

HTC 10 - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your HTC 10.

HTC 10™ - BoomSound Settings

Here's how to configure the BoomSound audio settings for your HTC 10.

HTC 10™ - Save a Ringtone

Here's how to save a ringtone using your HTC 10.

HTC 10™ - Use Speakerphone

Here's how to use the speakerphone function on your HTC 10.

HTC 10™ - Vibrate Mode

Here's how to turn vibrate mode for your HTC 10 on or off.

HTC 10™ - Volume Controls

If your HTC 10 doesn't vibrate or make sounds when receiving texts, emails or alerts, here's how to adjust settings.

Indicadores/luces de estado

HTC 10™ - View Signal Strength

Here's how to view the signal strength on your HTC 10.

TV

HTC 10™ - View Device Screen on TV

Here's how to view your HTC 10 screen or media files on a compatible device (TV).

Mensajería de texto y multimedia

Cancelar las suscripciones a mensajería de texto 

Conoce cómo cancelar las suscripciones a mensajería de texto desde tu teléfono.

HTC 10™ - Auto Receive Messages

If you're not receiving multimedia (picture / video) messages on your HTC 10, here's how to change settings.

HTC 10™ - Create and Send a Text Message

Here's how to create and send a text (SMS) message using your HTC 10.

HTC 10™ - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your HTC 10.

HTC 10™ - Delete Messages

Here's how to delete text (SMS) messages from your HTC 10.

HTC 10™ - Text Message Notification Settings

Here's how to configure notification settings for the default text messaging (SMS) app on your HTC 10.

HTC 10™ - Text Message Signature

Here's how to add, remove or edit the text message signature on your HTC 10.

HTC 10™ - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your HTC 10.

HTC 10™ - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your HTC 10.

HTC 10™ - View Text Messages

Here's how to view text (SMS) messages on your HTC 10.

Preguntas frecuentes sobre el servicio de texto a línea telefónica fija

Conoce cómo enviar un mensaje de texto a un teléfono que no sea móvil, incluso cuánto cuesta y cómo el destinatario recibirá el mensaje.

Preguntas frecuentes sobre mensajería - Mensajería internacional y correo electrónico a mensaje de texto

Obtén más información sobre el envío y la recepción de mensajes de texto, incluida la forma de bloquear mensajes de texto, restaurar mensajes de texto eliminados, mensajes de texto al y del correo electrónico y enviar mensajes internacionales.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Sugerencias, trucos y soluciones rápidas

HTC 10™ - Capture a Screenshot

Here's how to capture and view a screenshot on your HTC 10.

HTC 10™ - Set Up Printing

Here's how to set up and add a printer to your HTC 10.

HTC 10™: Finding More Help

Discover how to find videos and tutorials to learn more about using your HTC 10.

Las 10 mejores cosas para hacer con tu nuevo smartphone

Aprende a configurar tu nuevo smartphone con características y funciones importantes.  Aprovecha al máximo tu nuevo teléfono con esta lista de sugerencias prácticas.

Accesibilidad visual y auditiva

HTC 10™ - Manage TTY Settings

Here's how to change the TTY settings on your HTC 10.

Turn Assisted Dialing On / Off - HTC Smartphones

Here's how to check dial settings if you're getting an error message when placing calls.

Fondos de pantalla/Tema

HTC 10™: Changing the Theme

Learn how to change the theme on your HTC 10.

HTC 10™: Changing the Wallpaper

Learn how to change the background of the Home screen on your HTC 10.

Wi-Fi y red

HTC 10™ - Access Wi-Fi Direct

Here's how to access Wi-Fi Direct on your HTC 10.

HTC 10™ - Add a Wi-Fi Network

Here's how to add an available Wi-Fi network to your HTC 10.

HTC 10™ - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your HTC 10 to auto switch between Wi-Fi and mobile data.

HTC 10™ - Network Mode Settings

Here's how to check Network Mode Settings if you're having issues with calls, messages or data services.

HTC 10™ - Remove Wi-Fi Connection

To remove a saved Wi-Fi network from your HTC 10, view this info.

HTC 10™ - Reset Network Settings

Here's how to reset settings if your HTC 10 can't connect to data or send / receive messages.

HTC 10™ - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your HTC 10 on or off.

HTC 10™: Connecting to a Wi-Fi Network

Learn how to use your HTC 10 to connect to a Wi-Fi network, so you can access the internet without using data.

Video: Diagnóstico de problemas de una conexión Wi-Fi
 (duración: 2:55)
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Duración: 2:55