How do I make a Locker Pickup?

If you chose Locker Pickup for your order, you have 3 days to pick up your order. Items not picked up within 3 days are automatically canceled. You should receive a refund within 3-5 business days. To make a Locker pick up at a Verizon store: You get a message from us when your order is ready. Go to the locker location. You see a display screen. Confirm your credentials using My Verizon app or from the order pickup message we sent to your smartphone: Enter the order phone number. Authenticate your identity using the My Verizon app or text message links. The locker containing your order unlocks. Look at the display screen on the locker wall to find out which locker is yours. If you’re having trouble with locker pickup, a Retail Specialist can help you during store hours.

How do I get my In-Store Pickup?

You can pick up your order from the participating Verizon store or Authorized Retailer that you selected online during the order process. When you arrive, let us know you're there for an In-Store Pickup. Note: Your order confirmation email will have recommended next steps to follow. Important: Items not picked up within 3 days are automatically canceled. You should receive a refund within 3-5 business days.

How do I cancel my In-Store or Locker Pickup order?

Use My Verizon app to manage your orders. You can cancel your order at the My Orders page in My Verizon.

If I use In-Store Pickup, can I add to or change my order when I get to the store?

No, you can't make changes to a store pickup order once it is placed. However: If you don't pick up your order by the end of the third day after we notified you, we'll cancel your order and issue you a refund. You can return or exchange unwanted items in the store. Read our Return Policy.

What are my pickup options for a Verizon online order?

If you have a Verizon account, and you make an online or in-app purchase, Locker* and In-Store pickup options may be available: Locker pickup - Confirm the locker hours on our store locator. In-Store Pickup - Come in during store hours to pick up your order. Or schedule an appointment to pick up your purchase. Pickup options depend on what you order, how long you've had a Verizon account, and which store you choose. Good to know: You can choose 1 Verizon store per order to pick up your items. Orders can't be split for pickup at different stores. *Locker Pickup requires that you've had an account with us for more than 30 days.

Why aren't some pickup options appearing when I try to check out?

Your store pickup options depend on the item, your location and your Verizon account status: Some items aren't eligible for store pickup. Pre-order and backorder items aren't eligible for pickup at this time. Some items may not be available near you. You may be in an area that doesn't have pickup options. Locker Pickup requires that you have an existing Verizon mobile account with us and it's been active for more than 30 days.

How do I know when my order is ready for pickup?

When your order is ready we text or email you at the address or number you provided. We include the details you need to make your pickup. Important: Be sure to wait until we let you know your order is ready. The Account Owner or Account Manager must be present at pickup.

Who can pick up online orders at a Verizon store?

The Account Owner or Account Manager must be present at pickup and must bring a valid government-issued photo ID.

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Recogidas en la tienda

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¿No quieres esperar a que enviemos el pedido de Verizon que realizaste en línea? Conoce las opciones de recogida en tienda y en un casillero en las tiendas Verizon. Usa My Verizon app para rastrear tu pedido y recibir una notificación cuando esté listo para ser recogido.

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Opciones de recogida - pedidos en línea

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Para compras en línea o dentro de la aplicación, podrían estar disponibles las siguientes opciones de recolección:

Casillero: Disponible para cuentas con más de 30 días de antigüedad; consulta el horario de la tienda.
En la tienda: Visita durante el horario de la tienda o programa una cita.