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Samsung Intensity® - Support Overview

Find device-specific support and online tools for your Samsung Intensity .

Filtra todos los temas a continuación.


Accesorios

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Configuración, activación básica y guías de usuario

Display Easy Set-Up - Samsung Intensity SCH-u450

Here's how to customize the Home screen on your Samsung Intensity.

Manual Firmware Over-The-Air (FOTA) Upgrade - Samsung Intensity™

Here's how to perform an over-the-air firmware update on your Intensity if it doesn't update automatically.

Hacer una activación inalámbricamente (OTA)

Te mostramos cómo hacer la configuración/activación inicial de tu smartphone 3G o 4G o teléfono básico. 

Phone Setup Wizard - Samsung Intensity™

Here's how to quickly navigate through the initial activation setup screens on your Intensity.

Remove SD / Memory Card - Samsung Intensity™

Here's how to remove the SD / memory card from your Intensity.

Hacer copia de seguridad y transferir contenido

Centro de transferencia de contenido

Encuentra la mejor forma de transferir tus fotos, videos, contactos y demás contenido desde un dispositivo a otro. Consulta las instrucciones paso a paso para los dispositivos, según el sistema operativo que tengan.

Synchronizing Music to the Phone with Windows® Media Player 10

Here's how to synchronize music to the phone with Windows® Media Player 10.

Take and Send a Picture to Online Album - Samsung Intensity™

Here's how to take picture with your Intensity and send it to online storage.

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

USB Mass Storage - Samsung Intensity™

Here's how to enable USB mass storage on your Intensity.

Video: Usa la aplicación Content Transfer para mover contenido entre dispositivos
 (duración: 2:58)

Con la aplicación Content Transfer es fácil transferir tus contactos y otro contenido desde tu teléfono anterior al nuevo. Conoce cómo.
Duración: 2:58

Basics

How to Check Verizon Coverage in the US

Learn how to check for Verizon wireless coverage while in the US. Find steps to check coverage and determine what the indicators on your device mean.

Battery & Power

Insert / Remove Battery - Samsung Intensity

Here's how to insert / remove the battery for your Samsung Intensity.

View Battery Info - Samsung Intensity™

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Samsung Intensity.

Bluetooth®

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Aquí tienes información de asistencia si oyes pitidos o tonos mientras usas audífonos Bluetooth®.

Bluetooth® Discovery Mode - Samsung Intensity™

To make your Intensity visible to Bluetooth devices, view this info.

Delete Paired Bluetooth® Connection - Basic Phones

Here's how to delete a paired Bluetooth device from your Basic handset.

Asegurarse de que el dispositivo Bluetooth sea compatible con el teléfono Bluetooth

Consulta esta información sobre la compatibilidad de los dispositivos Bluetooth.

Send Contact via Bluetooth® - Samsung Intensity™

Here's how to send a contact on your Samsung Intensity via Bluetooth.

Turn Bluetooth® On / Off - Samsung Intensity™

Here's how to turn Bluetooth for your Intensity on or off.

Calling & Dialing

Agregar/eliminar bloqueos de spam - Sitio web de Mi Verizon

Aprende cómo bloquear mensajes de texto de direcciones de correo electrónico o dominios a través del sitio web de Mi Verizon.

Agregar un bloqueo - Bloqueo de llamadas y mensajes - Sitio web de Mi Verizon

En esta información se explica cómo bloquear temporalmente llamadas y mensajes no deseados a través del sitio web de Mi Verizon.

Answer Options - Samsung Intensity™

Here's how to change the way your Intensity answers calls.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

Compose Text With Numeric Keypad

Here's how to convert numbers to letters using a numeric keypad.

Delete Call History - Samsung Intensity™

Here's how to clear the call history from your Intensity.

Manage DTMF Tones - Samsung Intensity™

If you're calling into an automated system (e.g., Voicemail) from your Intensity and your dialpad entries aren't recognized, view this info.

Redial - Samsung Intensity™

Here's how to manually redial a number called from your Intensity.

Redial Settings - Samsung Intensity™

Here's how to manually redial a number called from your Intensity or set it to automatically retry.

Eliminar un bloqueo - Bloqueo de llamadas y mensajes - Sitio web de Mi Verizon

Te mostramos cómo eliminar un bloqueo temporal de llamadas o mensajes a través del sitio web de Mi Verizon.

Reset Call Timers - Samsung Intensity™

Here's how to reset the call timers on your Samsung Intensity.

Restriction Settings - Samsung Intensity™

To allow or restrict access to services on your Samsung Intensity, view this info.

Speed Dial - Samsung Intensity™

Here's how to add a speed dial to your Samsung Intensity.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Turn Airplane Mode On / Off - Samsung Intensity™

To turn Verizon network services on/off or if they aren't functioning on your Intensity, view this info.

View Call History - Samsung Intensity™

Here's how to view the call history of your Samsung Intensity.

Voice Activated Dialing - Samsung Intensity™

Here's how to use the voice-activated dialing feature on your Samsung Intensity.

Camera, Photos & Videos

Common Camera Settings - Samsung Intensity™

Here's info on common camera settings (e.g., flash, timer, etc.) for your Samsung Intensity.

Asegurarse de que el mensaje de foto y video no exceda el límite de capacidad del archivo

Si tienes problemas para enviar/recibir fotos y videos, aquí tienes información sobre los límites de capacidad.

Send an Existing Picture to Online Album - Samsung Intensity™

Here's how to send saved pictures to Verizon Cloud from your Intensity.

Supported file types for Picture / Video Messaging

Obtén información sobre los tipos de archivos compatibles para mensajes de foto/video.

Take and Save a Picture - LG Cosmos™ 3

Here's how to take and save a picture from your Cosmos 3.

Take and Send a Picture to Online Album - Samsung Intensity™

Here's how to take picture with your Intensity and send it to online storage.

Take and Send a Picture via Messaging - Samsung Intensity™

Here's how to take and send a picture with your Intensity.

Transfer Pictures with a Memory Card - Samsung Intensity™

Here's how to transfer pictures with a memory card on your Samsung Intensity.

Computer/PC Connectivity

Resolver problemas de Windows Device Manager

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contactos

Add a Contact - Samsung Intensity™

Here's how to add a contact to your Intensity.

Caller ID Image - Samsung Intensity™

Here's how to set or change the image for a saved contact on your Samsung Intensity.

Delete a Contact - Samsung Intensity™

Here's how to remove a contact from your Intensity.

Edit a Contact - Samsung Intensity™

Here's how to edit a contact on your Intensity.

Exportar contactos como un archivo de valores separados por comas (*.csv) / vCard - Gmail™

Te mostramos cómo exportar contactos desde tu cuenta de Gmail a un archivo CSV.

Importar/exportar contactos desde un archivo de valores separados por comas (*.csv) / vCard - Macintosh

Te mostramos los pasos a seguir para importar y exportar contactos a tu computadora Macintosh.

Importar/exportar contactos desde un archivo de valores separados por comas (*.csv) - Entourage

Conoce cómo importar/exportar contactos desde un archivo de valores separados por comas (*.csv) a través de Entourage. 

Importar contactos desde un archivo de valores separados por comas (*.csv) / vCard - Gmail™

Te mostramos cómo importar tus contactos desde un archivo CSV/vCard a tu cuenta de Gmail.

Restore Contacts - Backup Assistant

Aquí te mostramos cómo restablecer contactos con Backup Assistant.

Send Contact via Bluetooth® - Samsung Intensity™

Here's how to send a contact on your Samsung Intensity via Bluetooth.

ID e información del dispositivo

View Device ID (ESN / MEID) - Samsung Intensity™

Here's how to view the device ID (IMEI) for your Samsung Intensity.

View Phone Number - Samsung Intensity™

Here's how to view the phone number for your Intensity.

Configuraciones de dispositivos

Adjust Backlight - Samsung Intensity™

Here's how to adjust the backlight on your Intensity.

Adjust Display Settings - Samsung Intensity™

Here's how to adjust the display settings (clock format, etc.) for your Intensity.

Adjust Font Settings - Samsung Intensity™

Here's how to adjust how text appears on your Samsung Intensity.

Alert Sounds - Samsung Intensity™ (SCH-u450)

Here's how to adjust alert sounds on your Samsung Intensity.

Answer Options - Samsung Intensity™

Here's how to change the way your Intensity answers calls.

Configure Company Name ID

Aprende cómo cambiar la configuración de la identificación del nombre de tu compañía.

Display Theme Settings - Samsung Intensity™

Here's how to change the display color scheme on your Samsung Intensity.

Manage DTMF Tones - Samsung Intensity™

If you're calling into an automated system (e.g., Voicemail) from your Intensity and your dialpad entries aren't recognized, view this info.

NAM Selection - Samsung Intensity™

Here's how to switch your Samsung Intensity between two different phone numbers that are programmed into it.

Phone Setup Wizard - Samsung Intensity™

Here's how to quickly navigate through the initial activation setup screens on your Intensity.

Setting ERI banner - Samsung Intensity™

Here's how to adjust the ERI banner settings on your Samsung Intensity.

System Select - Samsung Intensity™

Here's how to change the network mode selection setting on your Intensity.

Turn Airplane Mode On / Off - Samsung Intensity™

To turn Verizon network services on/off or if they aren't functioning on your Intensity, view this info.

View Call Timers - Samsung Intensity™

Here's how to view call timers on your Samsung Intensity.

Email/Gmail

Exportar contactos como un archivo de valores separados por comas (*.csv) / vCard - Gmail™

Te mostramos cómo exportar contactos desde tu cuenta de Gmail a un archivo CSV.

Importar contactos desde un archivo de valores separados por comas (*.csv) / vCard - Gmail™

Te mostramos cómo importar tus contactos desde un archivo CSV/vCard a tu cuenta de Gmail.

Puertos de email y mensajería estándar

Aquí encontrarás información sobre los puertos de mensajería de correo electrónico estándar, que te puede ayudar a configurar las opciones avanzadas de correo electrónico.

Video: Diagnóstico de problemas de email personal y corporativo
 (duración: 3:21)

Conoce cómo solucionar los problemas con tu email personal y corporativo con solo unos simples pasos.
Duración: 3:21

GPS & Location Based Services

Turn GPS Location On / Off - Samsung Intensity™

Here's how to turn GPS location for your Samsung Intensity on or off.

Home Screen

Banner Settings - Samsung Intensity™

Here's how to configure the personalized greeting on the home screen of your Samsung Intensity.

Internet & Web Browser

Acceder a sitios web - Mobile Web

Te mostramos cómo acceder a los sitios web a través del servicio de Internet móvil Mobile Web en tu dispositivo.

Activate Mobile Web Service

Here's how to activate Mobile Web on your 3G Basic Phone.

Browsing the Internet with Mobile Web

Here's how to use Mobile Web to browse the internet on your 3G Basic phone.

Cancel Mobile Web Subscriptions

Here's how to cancel mobile web subscriptions on your device.

Clear Temporary Internet Files - Samsung Intensity™

If you're getting a 'page cannot be displayed' error or can't browse the internet on your Intensity, view this.

Clear Temporary Internet Files from the Browser

Here's how to clear temporary internet files (cache, cookies) from the browser.

Eliminar cookies y archivos temporales de Internet - Internet Explorer

Te mostramos cómo eliminar los archivos temporales y las cookies de Internet en Internet Explorer.

Open Web Browser - Samsung Intensity™

Here's how to open the default web browser on your Samsung Intensity.

Turn Browser Image Setting On / Off - Mobile Web

Here's how to turn the browser image setting for Mobile Web on or off.

Unsubscribe to Premium Content - Mobile Web

Here's how to cancel Mobile Web premium content subscriptions from your 3G Basic phone.

Teclado

Adjust Keyboard Backlight - Samsung Intensity™

Here's how to change the keyboard backlight setting for your Intensity.

Text Message Entry Method - Samsung Intensity™

Here's how to choose how the keypad on your Intensity enters text.

Turn Keyguard On / Off - Samsung Intensity™

Here's how to lock or unlock the keypad on your Intensity.

Idioma

Language Selection - Samsung Intensity™

Here's how to change the language used on your Samsung Intensity.

Lock, Unlock, Password & Security

Lock Code - Samsung Intensity™

Here's how to enter or change a lock code on your Samsung Intensity.

Set Up Phone Lock - Samsung Intensity™

Here's how to set up screen lock options on your Samsung Intensity.

Unlock Screen - Samsung Intensity™

To unlock the screen on your Samsung Intensity, check out this info.

Memoria/almacenamiento

Check Memory - Basic Phone

Here's how to free up space if your basic phone runs slow / crashes, apps freeze or you can't save media.

Check Memory - Samsung Intensity™

Here's how to check memory usage if your Intensity runs slow / crashes, apps freeze or you can't save media.

Format SD / Memory Card - Samsung Intensity™

Here's how to erase all data on the SD / memory card of your Intensity.

Insert SD / Memory Card - Samsung Intensity™

Here's how to insert an SD / Memory card into your Samsung Intensity.

Memory Save Location - Samsung Intensity™

Here's how to change the location where your Samsung Intensity saves media files.

Remove SD / Memory Card - Samsung Intensity™

Here's how to remove the SD / memory card from your Intensity.

Transfer Pictures with a Memory Card - Samsung Intensity™

Here's how to transfer pictures with a memory card on your Samsung Intensity.

Música

Play Music Files - Samsung Intensity™

Here's how to play music files on your Intensity.

Sync Music - Samsung Intensity™

Here's how to transfer music on your Intensity.

Sync Music to the Phone with Windows® Media Player 11

Here's how to sync music to the phone with Windows Media Player 11.

Operating System & Software

Auto Firmware Over-The-Air (FOTA) Upgrade - Samsung Intensity™

Here's how to perform an over-the-air firmware update on your Intensity.

Manual Firmware Over-The-Air (FOTA) Upgrade - Samsung Intensity™

Here's how to perform an over-the-air firmware update on your Intensity if it doesn't update automatically.

Master Reset - Samsung Intensity™

Here's how to restore your Samsung Intensity to factory default settings.

View Software Version - Samsung Intensity™

Here's how to view the software version your Intensity is running.

View Software Version - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to view the software version your Intensity II / Intensity III is running.

Sounds, Volume & Audio

Alert Sounds - Samsung Intensity™ (SCH-u450)

Here's how to adjust alert sounds on your Samsung Intensity.

Service Alerts - Samsung Intensity™ (SCH-u450)

Here's how to manage service alerts (e.g., minute beep, call connect, etc.) on your Intensity.

Set Ringtones - Samsung Intensity™

Here's how to select or change ringtones on your Samsung Intensity.

Sound Easy Set-Up - Samsung Intensity™

Here's how to set notification sounds on your Samsung Intensity.

Use Speakerphone - Samsung Intensity™

To utilize the speakerphone functionality on your Intensity, view this info.

Volume Controls - Samsung Intensity™

Here's how to adjust volume if your Intensity doesn't vibrate or play sounds when receiving calls / messages.

Text & Multimedia Messaging

Auto Receive Messages - Samsung Intensity™

If your Intensity is not receiving multimedia (picture / video) messages, view this info.

Auto Save Messages - Samsung Intensity™

Here's how to set your Intensity to automatically save sent messages.

Create and Send a Text Message - Samsung Intensity™

Here's how to create and send a text message on your Intensity.

Create and Send a Text Message - VZAccess® Manager

Here's how to create and send a text message via VZAccess Manager.

Delete Messages - Samsung Intensity™

Here's how to erase messages on your Samsung Intensity.

Save a picture message - Samsung Intensity™

Here's how to save a picture sent as a message to your Samsung Intensity.

Send Existing Picture via Messaging - Samsung Intensity™

Here's how to send a saved video on your Intensity to a messaging recipient.

Send Picture/Video Message using Email

Conoce cómo enviar un mensaje de foto/video a través del email.

Text Message Entry Method - Samsung Intensity™

Here's how to choose how the keypad on your Intensity enters text.

Text Message Signature - Samsung Intensity™

To add, remove or edit the text message signature on your Intensity, view this info.

Turn Message Delivery Confirmation Setting On / Off - Samsung Intensity™

To receive delivery confirmation for messages sent from your Intensity, view this.

Verizon Messages - Website - Print Text Messages

Te mostramos cómo imprimir mensajes de texto en tu computadora a través de tu cuenta de Mi Verizon.

Viewing text / picture messages - Samsung Intensity™

Here's how to view text / picture messages on your Intensity.

Visual & Hearing Accessibility

Manage TTY Settings - Samsung Intensity™

To change the TTY settings on your Samsung Intensity, check out this info.

Wallpapers/Theme

Display Theme Settings - Samsung Intensity™

Here's how to change the display color scheme on your Samsung Intensity.

Set Wallpaper - Samsung Intensity™

Here's how to set the Home screen image on your Samsung Intensity.

Wi-Fi & Network

Video: Diagnóstico de problemas de una conexión Wi-Fi
 (duración: 2:55)

¿Tienes problemas con tu conexión a Wi-Fi? ¡No tengas miedo! Sigue estos sencillos pasos para activar tu conexión Wi-Fi.
Duración: 2:55