Debido a la inactividad, tu sesión finalizará en aproximadamente 2 minutos. Prolonga tu sesión haciendo clic en "OK" a continuación.

Tu sesión ha terminado debido a inactividad. Vuelve a ingresar para continuar.

Kyocera DuraXV Support Overview

Encuentra asistencia y herramientas específicas para tu Kyocera DuraXV en Internet.
Activación básica
Learn how to activate and set up your DuraXV.

DuraXV User Guide (PDF)
Esta guía del usuario te puede ayudar a aprovechar al máximo tu dispositivo.

Troubleshoot DuraXV
Esta herramienta en Internet te ayudará a identificar y resolver problemas con tu dispositivo.

Filtra todos los temas a continuación.


Accesorios

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Configuración, activación básica y guías de usuario

DuraXV / DuraXV+ by Kyocera - Phone Setup Wizard

Here's how to quickly set up and activate your DuraXV / DuraXV+.

Hacer copia de seguridad y transferir contenido

Centro de transferencia de contenido

Encuentra la mejor forma de transferir tus fotos, videos, contactos y demás contenido desde un dispositivo a otro. Consulta las instrucciones paso a paso para los dispositivos, según el sistema operativo que tengan.

DuraXV / DuraXV+ by Kyocera - Move Music Files from Device

Here's how to transfer music files from your DuraXV / DuraXV+ by Kyocera to a computer.

DuraXV / DuraXV+ by Kyocera - Move Music Files to Device

Here's how to transfer music files from a computer to your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your DuraXV / DuraXV+ by Kyocera to a computer.

DuraXV / DuraXV+ by Kyocera - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - Move Pictures / Videos to SD / Memory Card

Here's how to transfer/move/upload picture or video files between your device and a memory card.

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

Lo básico

How to Check Verizon Coverage in the US

Here's how to to check for Verizon wireless coverage while in the US, find steps to check coverage and determine what the indicators on your device mean.

Cómo limpiar/desinfectar tu dispositivo

Aprende cómo limpiar y desinfectar correctamente tu smartphone, tablet, el teléfono básico, reloj inteligente y jetpack.

Batería y carga

DuraXV / DuraXV+ by Kyocera - Insert / Remove Battery

Here's how to insert / remove the battery for your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - Master Reset

Here's how to restore your DuraXV / DuraXV+ by Kyocera to factory default settings.

DuraXV / DuraXV+ by Kyocera - View Battery Info

Here's info on battery specs (e.g., talk time, standby time, etc.) and tips for extending battery life.

Bluetooth®

Delete Paired Bluetooth® Connection - Basic Phones

Here's how to delete a paired Bluetooth device from your Basic handset.

DuraXV / DuraXV+ by Kyocera - Bluetooth® Discovery Mode

To make your DuraXV / DuraXV+ visible to Bluetooth devices, view this info.

DuraXV / DuraXV+ by Kyocera - Send Contact via Bluetooth®

Here's how to send a contact on your DuraXV / DuraXV+ by Kyocera via Bluetooth.

DuraXV / DuraXV+ by Kyocera - Turn Bluetooth® On / Off

Here's how to turn Bluetooth for your DuraXV / DuraXV+ by Kyocera on or off.

Llamadas y marcado

Agregar/eliminar bloqueos de spam - Sitio web de Mi Verizon

Aprende cómo bloquear mensajes de texto de direcciones de correo electrónico o dominios a través del sitio web de Mi Verizon.

Agregar un bloqueo - Bloqueo de llamadas y mensajes - Sitio web de Mi Verizon

En esta información se explica cómo bloquear temporalmente llamadas y mensajes no deseados a través del sitio web de Mi Verizon.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

DuraXV / DuraXV+ by Kyocera - Add a Speed Dial

Here's how to add a speed dial to your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Answer Options

Here's how to change the way your DuraXV / DuraXV+ by Kyocera answers calls.

DuraXV / DuraXV+ by Kyocera - Call History

To view or clear the call history on your DuraXV / DuraXV+, check out this info.

DuraXV / DuraXV+ by Kyocera - Call a Number

Here's how to place a call from your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Delete Call History

Here's how to clear the call history from your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your DuraXV / DuraXV+ and your dialpad entries aren't recognized, view this info.

DuraXV / DuraXV+ by Kyocera - NAM Selection

Here's how to switch your DuraXV / DuraXV+ between two different phone numbers that are programmed into it.

DuraXV / DuraXV+ by Kyocera - Place a Conference Call

Here's how to place a conference call from your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - Redial

Here's how to manually redial a number called from your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - Redial Settings

Here's how to manually redial a number from your DuraXV / DuraXV+ by Kyocera or set it to automatically retry.

DuraXV / DuraXV+ by Kyocera - Reset Call Timers

Here's how to reset the call timers on your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - View Call History

Here's how to view the call history of your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - View Call Timers

Here's how to view call timers on your DuraXV / DuraXV+.

Eliminar un bloqueo - Bloqueo de llamadas y mensajes - Sitio web de Mi Verizon

Te mostramos cómo eliminar un bloqueo temporal de llamadas o mensajes a través del sitio web de Mi Verizon.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Cámara, fotos y videos

DuraXV / DuraXV+ by Kyocera - Common Camera Settings

For info on common camera settings (resolution, flash, etc.), check out this info.

DuraXV / DuraXV+ by Kyocera - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your DuraXV / DuraXV+ by Kyocera to a computer.

DuraXV / DuraXV+ by Kyocera - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - Move Pictures / Videos to SD / Memory Card

Here's how to transfer/move/upload picture or video files between your device and a memory card.

DuraXV / DuraXV+ by Kyocera - Record and Send Video via Messaging

Here's how to record and send a video using your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Save a Picture / Video Message

Here's how to save a picture or video file sent as a message to your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - View Pictures / Videos

Here's how to view pictures and/or videos on your DuraXV / DuraXV+ by Kyocera.

Asegurarse de que el mensaje de foto y video no exceda el límite de capacidad del archivo

Si tienes problemas para enviar/recibir fotos y videos, aquí tienes información sobre los límites de capacidad.

Tipos de archivos compatibles para mensajes de foto/video

Obtén información sobre los tipos de archivos compatibles para mensajes de foto/video.

Contactos

DuraXV / DuraXV+ by Kyocera - Add a Contact

Here's how to add a contact to your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Delete a Contact

Here's how to remove a contact from your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Edit a Contact

Here's how to edit a contact on your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Send Contact via Bluetooth®

Here's how to send a contact on your DuraXV / DuraXV+ by Kyocera via Bluetooth.

ID e información del dispositivo

DuraXV / DuraXV+ by Kyocera - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - View PRL / ERI ID

Here's how to view the preferred roaming list (PRL) and enhanced roaming indicator (ERI) versions on your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - View Phone Number

Here's how to view the phone number for your DuraXV / DuraXV+.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Configuraciones de dispositivos

Configurar la identificación del nombre de la compañía

Aprende cómo cambiar la configuración de la identificación del nombre de tu compañía.

DuraXV / DuraXV+ by Kyocera - Adjust Backlight

Here's how to adjust the keypad and display backlight on your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Menu layout, Font size, etc.) for your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Banner Settings

Here's how to adjust the banner settings on your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Restriction Settings

To allow or restrict access to services on your DuraXV / DuraXV+, view this info.

DuraXV / DuraXV+ by Kyocera - System Select

Here's how to change the network mode selection setting on your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your DuraXV / DuraXV+, view this info.

Email/Gmail

Puertos de email y mensajería estándar

Aquí encontrarás información sobre los puertos de mensajería de correo electrónico estándar, que te puede ayudar a configurar las opciones avanzadas de correo electrónico.

Video: Diagnóstico de problemas de email personal y corporativo
 (duración: 3:21)
Conoce cómo solucionar los problemas con tu email personal y corporativo con solo unos simples pasos.
Duración: 3:21

GPS y servicios basados en la ubicación

DuraXV / DuraXV+ by Kyocera - Turn GPS Location On / Off

Here's how to turn GPS location for your DuraXV / DuraXV+ by Kyocera on or off.

Internet y navegador de Internet

Acceder a sitios web - Mobile Web

Te mostramos cómo acceder a los sitios web a través del servicio de Internet móvil Mobile Web en tu dispositivo.

DuraXV / DuraXV+ by Kyocera - Browser Bookmarks

Here's how to save bookmarks in the Opera browser on your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Clear Temporary Internet Files

If you're getting a 'page cannot be displayed' error or can't browse the internet on your DuraXV / DuraXV+ by Kyocera, view this.

DuraXV / DuraXV+ by Kyocera - Open Web Browser

Here's how to open the default web browser on your DuraXV / DuraXV+.

Teclado

DuraXV / DuraXV+ by Kyocera - ERI Alert

Here's how to turn off the Enhanced Roaming Indicator (ERI) if you see a roaming alert on your DuraXV / DuraXV+.

Idioma

DuraXV / DuraXV+ by Kyocera - Language Selection

Here's how to change the language used on your DuraXV / DuraXV+.

Bloqueo, desbloqueo, contraseña y seguridad

DuraXV / DuraXV+ by Kyocera - Lock Code

Here's how to enter or change a lock code on your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Set Up Phone Lock

Here's how to set up screen lock options on your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Turn Keyguard On / Off

Here's how to lock or unlock the keypad on your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Unlock Screen

Here's how to unlock the screen on your DuraXV / DuraXV+.

Memoria/almacenamiento

DuraXV / DuraXV+ by Kyocera - Check Memory

Here's how to check memory usage if your DuraXV / DuraXV+ runs slow or crashes, apps freeze or you can't save media.

DuraXV / DuraXV+ by Kyocera - Format SD / Memory Card

Here's how to format an SD / memory card for your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Insert SD / Memory Card

Here's how to insert an SD / memory card into your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - Memory Save Location

Here's how to change the location where your DuraXV / DuraXV+ by Kyocera saves media files.

DuraXV / DuraXV+ by Kyocera - Remove SD / Memory Card

Here's how to remove the SD / memory card from your DuraXV / DuraXV+ by Kyocera.

Música

DuraXV / DuraXV+ by Kyocera - Move Music Files from Device

Here's how to transfer music files from your DuraXV / DuraXV+ by Kyocera to a computer.

DuraXV / DuraXV+ by Kyocera - Move Music Files to Device

Here's how to transfer music files from a computer to your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - Music Only Mode

Here's how to put your DuraXV / DuraXV+ by Kyocera into a state where it can't connect to the Verizon network but can play music.

DuraXV / DuraXV+ by Kyocera - Play Music Files

Here's how to play music files on your DuraXV / DuraXV+ by Kyocera.

Sync Music to the Phone with Windows® Media Player 11

Here's how to sync music to the phone with Windows Media Player 11.

Sistema operativo y software

DuraXV / DuraXV+ by Kyocera - Auto Firmware Over-The-Air (FOTA) Upgrade

Here's how to perform an over-the-air firmware update on your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Manual Firmware Over-The-Air (FOTA) upgrade

Here's how to perform an over-the-air firmware update on your DuraXV / DuraXV+ if it doesn't update automatically.

DuraXV / DuraXV+ by Kyocera - View Software Version

Here's how to view the software version your DuraXV / DuraXV+ by Kyocera is running.

Kyocera Dura Software Upgrade Assistant

Conecta el dispositivo a una computadora con acceso a Internet a través de tu cable USB para descargar el Asistente para actualización de software a tu computadora y actualizar el dispositivo.

Software Upgrade Assistant (Kyocera) - Initial Setup

Here's how to install the Kyocera Software Upgrade Assistant on your computer.

Software Upgrade Assistant (Kyocera) - Repair Assistant

Here's how to repair software issues on your Kyocera device or complete an update if the software update failed.

Software Upgrade Assistant (Kyocera) - Software Update

Here's how to upgrade the software on your Kyocera device if software update failed.

Tarjeta SIM

DuraXV / DuraXV+ by Kyocera - Insert SIM Card

Here's how to properly insert a SIM card into your DuraXV / DuraXV+ to avoid potential service issues.

DuraXV / DuraXV+ by Kyocera - Remove SIM Card

Here's how to remove the SIM card from your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - View SIM Card Number

Here's how to view the SIM card number on the Kyocera DuraXV.

Sonidos, volumen y audio

DuraXV / DuraXV+ by Kyocera - Adjust Keypad Volume

Here's how to adjust the keypad volume on your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - Alert Sounds

Here's how to adjust alert sounds on your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - Save a Ringtone

Here's how to save an audio file as a ringtone on your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - Service Alerts

Here's how to manage service alerts (e.g., minute beep, call connect, etc.) on your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Set Ringtones

Here's how to select or change ringtones on your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Sound Easy Set-Up

Here's how to set notification sounds on your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Use Speakerphone

To utilize the speakerphone functionality on your DuraXV / DuraXV+, view this info.

DuraXV / DuraXV+ by Kyocera - Volume Controls

Here's how to adjust the volume if your DuraXV / DuraXV+ doesn't vibrate or play sounds when receiving calls / messages.

Mensajería de texto y multimedia

Create and Send a Text Message - VZAccess® Manager

Here's how to create and send a text message via VZAccess Manager.

DuraXV / DuraXV+ by Kyocera - Auto Receive Messages

If your DuraXV / DuraXV+ is not receiving multimedia (picture / video) messages, view this info.

DuraXV / DuraXV+ by Kyocera - Auto Save

Here's how to set your DuraXV / DuraXV+ to automatically save sent messages.

DuraXV / DuraXV+ by Kyocera - Create and Send a Text Message

Here's how to create and send a text message via the Messages app on your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - Delete Messages

Here's how to delete text messages from your DuraXV / DuraXV+ by Kyocera via the Messaging app.

DuraXV / DuraXV+ by Kyocera - Send Existing Picture via Messaging

Here's how to send a saved picture from your DuraXV / DuraXV+ to a messaging recipient.

DuraXV / DuraXV+ by Kyocera - Send Existing Video via Messaging

Here's how to send a saved video on your DuraXV / DuraXV+ to a messaging recipient.

DuraXV / DuraXV+ by Kyocera - Send Picture Message

Here's how to send a picture to a messaging recipient from your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Take and Send a Picture via Messaging

Here's how to take and send a picture with your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - Text Message Entry Method

Here's how to choose how your DuraXV / DuraXV+ by Kyocera enters text using the keypad.

DuraXV / DuraXV+ by Kyocera - Text Message Signature

To add, remove or edit the text message signature on your DuraXV / DuraXV+ by Kyocera, view this info.

DuraXV / DuraXV+ by Kyocera - Turn Message Delivery Confirmation Setting On / Off

To receive delivery confirmation for messages sent from your DuraXV / DuraXV+, view this.

DuraXV / DuraXV+ by Kyocera - View Text Messages

Here's how to view text messages on your Dura XV / Dura XV+.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Sugerencias, trucos y soluciones rápidas

DuraXV / DuraXV+ by Kyocera - Set Shortcut

Here's how to create shortcuts via the buttons on your DuraXV / DuraXV+.

Accesibilidad visual y auditiva

DuraXV / DuraXV+ by Kyocera - Manage TTY Settings

To change the TTY settings on your DuraXV / DuraXV+, check out this info.

Fondos de pantalla/Tema

DuraXV / DuraXV+ by Kyocera - Display Theme Settings

Here's how to change the theme for the main display on your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Set Wallpaper

Here's how to set the main screen image on your DuraXV / DuraXV+.

Wi-Fi y red

DuraXV / DuraXV+ by Kyocera - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your DuraXV / DuraXV+ by Kyocera.

Video: Diagnóstico de problemas de una conexión Wi-Fi
 (duración: 2:55)
¿Tienes problemas con tu conexión a Wi-Fi? ¡No tengas miedo! Sigue estos sencillos pasos para activar tu conexión Wi-Fi.
Duración: 2:55