Debido a la inactividad, tu sesión finalizará en aproximadamente 2 minutos. Prolonga tu sesión haciendo clic en "OK" a continuación.

Tu sesión ha terminado debido a inactividad. Vuelve a ingresar para continuar.

LG K4™ LTE - Resumen de asistencia

Encuentra asistencia y herramientas específicas para tu LG K4 LTE en Internet.
Troubleshoot K4 LTE
Esta herramienta en Internet te ayudará a identificar y resolver problemas con tu dispositivo.

Filtra todos los temas a continuación.


Configuración, activación básica y guías de usuario

Activar nuevo dispositivo - Cliente actual de Verizon

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

Conectar tu dispositivo directamente a la PC

Entérate cómo conectar tu dispositivo directamente a una computadora.

Getting to Know Your LG K4

Get to know your new LG K4 with this quick reference guide.

Cómo usar Verizon Cloud

Obtén instrucciones paso a paso para conocer cómo suscribirte a y usar Verizon Cloud por Internet. Carga y haz una copia de seguridad de tus contactos, fotos, videos, música, documentos y más.

LG K4™ - Activate / Set Up Device

Here's how to complete a quick setup of your LG K4.

LG K4™ - Adjust Account Sync Settings

Here's how to view sync settings on your LG K4 if you're not receiving email and app notifications.

LG K4™ - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your LG K4 on or off.

Hacer una activación inalámbricamente (OTA)

Te mostramos cómo hacer la configuración/activación inicial de tu smartphone 3G o 4G o teléfono básico. 

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Swap devices with someone on your account

Aprende a intercambiar números rápidamente entre dos dispositivos de tu cuenta a través de Mi Verizon.  Obtén instrucciones sobre cómo pedir una nueva tarjeta SIM.

Las 10 mejores cosas para hacer con tu nuevo smartphone

Aprende a configurar tu nuevo smartphone con características y funciones importantes.  Aprovecha al máximo tu nuevo teléfono con esta lista de sugerencias prácticas.

Validar dirección de emergencia (E911)

Te mostramos cómo validar tu dirección de emergencia (E911).

Video: Cómo activar tu dispositivo 
 (duración: 3:07)
Mira este video para aprender cómo activar un dispositivo nuevo o intercambiar dispositivos en tu cuenta existente de Mi Verizon.
Duración: 3:07

Video: Cómo intercambiar teléfonos en tu cuenta
 (duración: 1:54)
Mira este video para saber cómo intercambiar tu dispositivo con otra persona en tu cuenta.
Duración: 1:54

Video: ¿Qué es Verizon Cloud?
 (duración: 1:20)
Ve este video para conocer las funciones de Verizon Cloud, como transferencia de contenido, almacenamiento de medios, impresión de fotos y más.
Duración: 1:20

Hacer copia de seguridad y transferir contenido

Centro de transferencia de contenido

Encuentra la mejor forma de transferir tus fotos, videos, contactos y demás contenido desde un dispositivo a otro. Consulta las instrucciones paso a paso para los dispositivos, según el sistema operativo que tengan.

LG K4™ - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your LG K4 to an SD / memory card.

LG K4™ - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your LG K4 and a computer.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Video: Usa la aplicación Content Transfer para mover contenido entre dispositivos
 (duración: 2:58)
Con la aplicación Content Transfer es fácil transferir tus contactos y otro contenido desde tu teléfono usado al nuevo. Conoce cómo.
Duración: 2:58

Lo básico

Reemplazo certificado como nuevo

Información sobre el programa de reemplazo certificado como nuevo de Verizon Wireless.

Cómo limpiar/desinfectar tu dispositivo

Aprende cómo limpiar y desinfectar correctamente tu smartphone, tablet, el teléfono básico, reloj inteligente y jetpack.

LG K4™ - Capture a Screenshot

Here's how to capture and view a screenshot on your LG K4.

LG K4™ - View Signal Strength

Here's how to view the signal strength for your LG K4.

LG K4™ Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your LG K4.

LG K4™ Simulator: Turning the Phone On and Off

Learn how to power on and shut down your LG K4.

Batería y carga

Problemas con la batería: Uso de la batería

Esto muestra las posibles causas de problemas con la batería (un dispositivo que no carga o no se mantiene cargado, una batería de corta duración).

LG K4 - Insert / Remove Battery

Here's how to insert / remove the battery for your LG K4.

LG K4 - Restart Device

Here's how to restart your LG K4 if it crashes and resets, freezes or runs slowly.

LG K4™ - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your LG K4.

LG K4™ - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your LG K4.

LG K4™ - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your K4.

Problemas de carga y energía: Dispositivos con batería no extraíble

Si tienes problemas con tu batería no extraíble porque no se carga o no se mantiene cargada, consulta esta información.

Reiniciar el dispositivo móvil

Aprende cómo apagar el dispositivo y volver a encenderlo.

Activar/desactivar la optimización de la batería - Android™ 6.x y posterior (LG)

La optimización de la batería ayuda a conservar la carga de la batería de tu dispositivo LG y está activada de manera predeterminada.

Bluetooth®

Conecta tu vehículo a Bluetooth®

Para conectar tu vehículo a un dispositivo habilitado con Bluetooth, consulta la lista de las URL de los fabricantes de autos para obtener más ayuda.

LG K4 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your LG K4 on or off and make it visible to other devices for pairing.

LG K4™ Simulator: Pairing with a Bluetooth® Device

See how to pair your LG K4 with your Bluetooth device.

Solucionar el modo Car Kit

Esto es lo que debes hacer si tu dispositivo se congela en el modo Car Kit.

Llamadas y marcado

LG K4 - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your LG K4.

LG K4™ - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your LG K4.

LG K4™ - Call a Number

Here's how to place a call from your LG K4.

LG K4™ - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your LG K4 and your dialpad entries aren't recognized, view this info.

LG K4™ - Place a Conference Call

Here's how to place a conference call from your LG K4.

LG K4™ - Redial

Here's how to manually redial a number called from your LG K4.

LG K4™ - View / Delete Call History

To view or clear the call history on your LG K4, check out this info.

LG K4™ Simulator: Calling a Contact

An interactive guide on how to call a contact using your LG K4.

LG K4™ Simulator: Calling a New Number

Discover how to use your LG K4 to call a new number.

LG K4™ Simulator: Ignoring a Call and Replying with a Text

A visual guide for ignoring a call and sending a text message to the caller with your LG K4.

LG K4™ Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the Internet, on your LG K4.

LG K4™ Simulator: Switching Between Calls

Learn how to switch between two phone calls on your LG K4.

LG K4™ Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your LG K4.

LG K4™ Simulator: Using Hands-Free Calling

Find out how to use your voice to place a call with your LG K4.

LG K4™ Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your LG K4.

Mover fotos/videos al dispositivo - Smartphone Android™

Transfiere fotos y videos de una computadora/PC a un smartphone Android.

Preguntas frecuentes sobre Llamadas Wi-Fi de Verizon

Descubre cómo realizar y recibir llamadas a través de una red Wi-Fi si el servicio móvil no está disponible.

Cámara, fotos y videos

Asegurarse de que el mensaje de foto y video no exceda el límite de capacidad del archivo

Si tienes problemas para enviar/recibir fotos y videos, aquí tienes información sobre los límites de capacidad.

LG K4™ - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your LG K4.

LG K4™ - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your LG K4 and a computer.

LG K4™ - Record and Share a Video

Here's how to record and send a video using your LG K4.

LG K4™ - Share Picture from Gallery

Here's how to share a saved picture from your LG K4.

LG K4™ - Share Video from Gallery

Here's how to send a saved video on your LG K4 to a messaging recipient.

LG K4™ - Take and Share a Picture

Here's how to take and share a picture from your LG K4.

LG K4™ - View Pictures / Videos

Here's how to view pictures and/or videos on your LG K4.

LG K4™ Simulator: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your LG K4.

LG K4™ Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your LG K4.

LG K4™ Simulator: Recording a Video

Aprende a grabar un video usando tu LG K4.

LG K4™ Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your LG K4.

LG K4™ Simulator: Taking a Picture

Discover how to take a photo using your LG K4.

LG K4™ Simulator: Taking a Picture While Recording a Video

Discover how to take a picture while recording a video on your Samsung Galsxy S7.

LG K4™ Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your LG K4.

LG K4™ Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your LG K4.

LG K4™ Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your LG K4.

Tipos de archivos compatibles para mensajes de foto/video

Obtén información sobre los tipos de archivos compatibles para mensajes de foto/video.

Conectividad para computadora/PC

LG K4™ - USB Debugging Mode

Here's how to facilitate a connection between your LG K4 and a computer with the Android SDK.

Contactos

Elige contactos para mostrar en el dispositivo

Te mostramos cómo ver dónde están los contactos o si el teléfono muestra contactos duplicados.

LG K4™ - Add a Contact

Here's how to add a contact to your LG K4.

LG K4™ - Contact Display Options

Here's how to configure how your contacts display on your LG K4.

LG K4™ - Delete a Contact

Here's how to remove a contact from your LG K4.

LG K4™ - Edit a Contact

Here's how to edit a contact on your LG K4.

LG K4™ - Export Contacts to SD / Memory Card

Here's how to export contacts to an SD / memory card in your LG K4.

LG K4™ - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your LG K4.

LG K4™ - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your LG K4.

LG K4™ - Send Contact via Bluetooth®

Here's how to send a contact on your LG K4 via Bluetooth.

LG K4™ - View Contact Sync Source

Here's how to view where a phonebook contact on your LG K4 was imported from.

LG K4™ Simulator: Adding a Contact

Learn how to add a new contact to your LG K4.

LG K4™ Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your LG K4.

LG K4™ Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your LG K4.

LG K4™ Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's calling your LG K4 without looking at it.

LG K4™ Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your LG K4.

LG K4™ Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your LG K4.

Datos

Preguntas frecuentes sobre datos adicionales

Conoce las opciones para agregar datos adicionales a tus dispositivos en el nuevo Plan Verizon.

Preguntas frecuentes sobre uso de datos

Conoce sobre una herramienta gratuita por Internet que te ayuda a comprender cómo los teléfonos en tu cuenta están usando los datos. Accede a través de Mi Verizon y My Verizon Mobile.

Preguntas frecuentes acerca de los regalos de datos para planes móviles de datos compartidos elegibles

Los clientes del servicio móvil de Verizon con un plan mensual de datos compartidos elegible pueden enviar y/o recibir un regalo de 1 GB de datos a través de My Verizon app.

LG K4™ - Allow / Deny Data Roaming

Here's how to turn data roaming for your LG K4 on or off.

LG K4™ - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your LG K4.

LG K4™ - Turn Data On / Off

To turn the mobile data for your LG K4 on or off, follow these steps.

LG K4™ - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your LG K4 uses.

Activar/desactivar la reproducción automática de videos de Facebook®

Te mostramos cómo activar o desactivar la reproducción automática de un video para Facebook.

Fecha y hora

LG K4™ - Set Date and Time

If your LG K4 shows the incorrect date and/or time, view this info to correct it.

ID e información del dispositivo

Cómo detectar un daño físico

Esto te ayuda a determinar si tu dispositivo está dañado.

Check for Water Damage - LG

Esto te ayuda a determinar si tu dispositivo LG está dañado por líquido.

Preguntas frecuentes sobre el cargo por dispositivo dañado

Obtén más información sobre el cargo por dispositivo dañado, el cual se cobra si entregas un dispositivo mal usado por uno de reemplazo certificado como nuevo.

Cómo localizar números de serie ESN o MEID en teléfonos

Aprende cómo encontrar el número ESN (número de serie electrónico) o el número MEID (identificador de equipo móvil) de tu teléfono.

LG K4™ - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your LG K4.

LG K4™ - View MAC Address

Here's how to view the Wi-Fi MAC address for your LG K4.

LG K4™ - View Phone Number

Here's how to view the phone number for your LG K4.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Understanding ESN and MEID Numbers

Aprende qué son el ESN y el MEID, y cómo encontrarlos en tu teléfono.

Configuraciones de dispositivos

Configurar la identificación del nombre de la compañía

Aprende cómo cambiar la configuración de la identificación del nombre de tu compañía.

LG K4 - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g. Brightness, Daydream, Screen timeout, Font Size, etc.) for your LG K4.

LG K4™ - Manage Do Not Disturb Settings

If your LG K4 isn't receiving calls or alerts for texts and email, here's how to check 'Do not disturb' settings.

LG K4™ - Reset All Settings

If your LG K4 crashes, resets or runs slow, or apps freeze or reset the device, view this.

LG K4™ - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your LG K4, view this info.

LG K4™ - Turn Message Delivery Confirmation Setting On / Off

To receive delivery confirmation for messages sent from your LG K4, view this.

LG K4™ - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your LG K4.

LG K4™ Simulator: Accessing Settings

Explore how to access settings on your LG K4 to change alert sounds, turn off GPS and more.

LG K4™ Simulator: Adjusting the Screen Timeout

A visual guide for saving battery life on your LG K4 by adjusting the screen timeout.

LG K4™ Simulator: Changing the Ringtone

Learn how to change the ringtone on your LG K4.

LG K4™ Simulator: Configuring Location Settings

Learn how to manage location settings on your LG K4.

LG K4™ Simulator: Managing Data Usage

Discover how to manage data usage on your LG K4.

LG K4™ Simulator: Turning Airplane Mode On and Off

Una guía interactiva para configurar tu LG K4 en modo Airplane.

Restablecer configuración predeterminada - LG

Te mostramos cómo restablecer tu teléfono a valores predeterminados de fábrica en tu dispositivo básico LG 3G.

Email/Gmail

Gmail for Android - Manage Notifications

Descubre cómo administrar la configuración de las notificaciones de Gmail en tu smartphone/tablet Android.

Gmail for Android - View Account Address / Username

Te explicamos cómo ver tu dirección de correo electrónico y tu nombre de usuario de Gmail desde tu smartphone o tablet Android.

LG K4 - View Email Messages

Here's how to view email messages on your LG K4.

LG K4 - View and Reply to an Email Message

Here's how to view and reply to an email message from your LG K4.

LG K4™ - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your LG K4.

LG K4™ - Add an Existing Google™ Account

Here's how to add an existing Google (Gmail) account to your LG K4.

LG K4™ - Compose and Send Email Message

Here's how to create and send an email message from your LG K4.

LG K4™ - Create a New Google™ Account

Here's how to create a new Google (Gmail) account on your LG K4.

LG K4™ - Delete Email Messages

Here's how to delete email messages from your LG K4.

LG K4™ - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your LG K4.

LG K4™ - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your LG K4.

LG K4™ - Email Account Notification Settings

If you're not getting notifications for the personal email on your LG K4, view this info.

LG K4™ - Email Account Signature Settings

To enter or edit the personal email signature on your LG K4, view this info.

LG K4™ - Email Account Sync Frequency Settings

To adjust the personal email sync frequency settings on your LG K4, view this info.

LG K4™ - Manage Corporate Email Settings

Here's info on updating work email settings for your LG K4.

LG K4™ - Perform a Gmail™ Sync

Here's how to sync Google email, contacts, calendar, etc. on your LG K4.

LG K4™ - Remove Gmail™ Account

Removing then re-adding a Gmail account on your LG K4 often fixes email issues.

LG K4™ - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your LG K4.

LG K4™ Simulator: Forwarding an Email

Aprende cómo reenviar un correo electrónico en tu LG K4.

LG K4™ Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your LG K4.

LG K4™ Simulator: Replying to an Email

Discover how to reply to an email on your LG K4.

LG K4™ Simulator: Sending an Email

A step-by-step visual guide for sending an email from your LG K4.

LG K4™ Simulator: Setting Up Personal Email

Discover how to access your existing email account on your LG K4.

LG K4™ Simulator: Switching Between Email Accounts

See how to access different email accounts on your LG K4.

Dejar o quitar copias de los mensajes de correo electrónico en el servidor de mensajería

Aquí encontrarás información sobre cómo dejar o eliminar copias de correos electrónicos en el servidor.

Puertos de email y mensajería estándar

Aquí encontrarás información sobre los puertos de mensajería de correo electrónico estándar, que te puede ayudar a configurar las opciones avanzadas de correo electrónico.

Video: Diagnóstico de problemas de email personal y corporativo
 (duración: 3:21)
Conoce cómo solucionar los problemas con tu email personal y corporativo con solo unos simples pasos.
Duración: 3:21

GPS y servicios basados en la ubicación

Preguntas frecuentes sobre el cumplimiento de E911

Consulta la información sobre cómo llamar al 911 desde tu teléfono móvil.

GPS Location Settings - Android™

Aquí encontrarás información para ver/cambiar la configuración de ubicación GPS, lo que puede afectar la duración de la batería y la precisión de la ubicación.

LG K4™ - Turn GPS Location On / Off

Here's how to turn GPS location for your LG K4 on or off.

Copia de seguridad y restablecimiento de Google

LG K4™ - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your LG K4.

Voz HD

LG K4™ Simulator: Setting Up Corporate Email

Learn how to access your work email on your LG K4.

Pantalla de inicio

LG K4™ - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your LG K4.

LG K4™ - Mode Change

Here's how to change the Home screen layout on your LG K4 if it looks different.

LG K4™ - Turn Screen Rotation On / Off

If the display on your LG K4 doesn't rotate, this shows how to fix it.

LG K4™ - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your LG K4.

LG K4™ Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place widgets and apps on the Home screen of your LG K4 for quick access to them.

LG K4™ Simulator: Adding Folders to the Home Screen

Find out how to add folders to the Home screen on your LG K4 to help organize your apps.

LG K4™ Simulator: Adding and Changing a Lock Screen Shortcut

An interactive guide on how to add a shortcut to the Lock screen of your LG K4.

LG K4™ Simulator: Adding and Deleting a Home Screen

A visual guide for adding and deleting Home screens on your LG K4.

LG K4™ Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize widgets and apps on the Home screen of your LG K4.

LG K4™ Simulator: Changing an Icon's Appearance

Learn how to change the appearance of an icon on your LG K4.

LG K4™ Simulator: Changing the Default Home Screen

Learn how to change the default Home screen of your LG K4.

LG K4™ Simulator: Removing Widgets and Apps from the Home Screen

See how to remove widgets and apps from the Home screen of your LG K4.

LG K4™ Simulator: Using Shortcuts to Unlock the Screen

Find out how to use shortcuts to unlock the screen of your LG K4.

Hotspot

LG K4™ - Change Mobile / Wi-Fi Hotspot Password

To change the Mobile Hotspot password on your LG K4, view this info.

LG K4™ - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your LG K4.

LG K4™ - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) for your K4.

LG K4™ - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your LG K4 on or off.

Preguntas frecuentes sobre el hotpost móvil de Verizon - Obtén Internet Wi-Fi para compartir

Aprende cómo usar el hotspot móvil en tu teléfono o tablet para conectar dispositivos a Internet usando tu plan de datos vigente. Encuentra planes Unlimited y Prepaid con hotspot móvil.

Internet y navegador de Internet

Acceder a sitios web - Mobile Web

Te mostramos cómo acceder a los sitios web a través del servicio de Internet móvil Mobile Web en tu dispositivo.

Desactivar Work Offline - Navegador de Internet

Te mostramos cómo ver si estás fuera de línea si no puedes conectarte a Internet con una computadora con Internet Explorer, Chrome o Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

LG K4™ - Change the Browser Start / Home Page

Here's how to change the Home page in Chrome on your LG K4.

LG K4™ Simulator: Bookmarking a Website

Learn how to bookmark a website on your LG K4, so it's easy to find later.

LG K4™ Simulator: Navigating to a Website

Discover how to find a website using your LG K4.

LG K4™ Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your LG K4.

LG K4™ Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your LG K4.

Reiniciar e iniciar el navegador de Internet móvil

Conoce cómo reiniciar el dispositivo y acceder al navegador del servicio de Internet móvil Mobile Web 2.0 en tu dispositivo.

Idioma

LG K4™ - Language Selection

Here's how to change the language used on your LG K4.

LG K4™ Simulator: Changing the Language

Discover how to change the language settings on your LG K4.

Bloqueo, desbloqueo, contraseña y seguridad

Preguntas frecuentes sobre el bloqueo de un dispositivo

Para evitar el robo de identidad y el fraude, los dispositivos comprados en Verizon se bloquean y no se pueden usar en la red de otro proveedor durante los primeros 60 días después de la compra.

LG K4™ - Email Account Password and Server Settings

To update the personal email password/server settings for your LG K4, view this info.

LG K4™ - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your LG K4.

LG K4™ - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your LG K4.

LG K4™ - Set Lock Screen Notifications

Here's how to manage how notifications appear on your LG K4 when the screen is locked.

LG K4™ - Set Up Face Recognition

Here's how to set up your facial recognition to unlock the screen on your LG K4.

LG K4™ - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your LG K4.

LG K4™ - Unlock Screen

To unlock the screen on your LG K4, check out this info.

LG K4™ Simulator: Setting Screen Security

A visual guide for setting screen security on your LG K4 to help protect your private information.

LG K4™ Simulator: Unlocking the Screen

See how to unlock the screen on your LG K4.

Memoria/almacenamiento

Insertar la tarjeta de memoria que contiene las canciones de la lista de reproducción (playlist)

Prueba esto si las canciones almacenadas en tu tarjeta de memoria/SD no aparecen en la lista de reproducción de tu teléfono básico 3G.

LG K4 - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your LG K4.

LG K4™ - Check Device Storage

Here's how to check available space if your LG K4 runs slowly / crashes, apps freeze or you can't save media.

LG K4™ - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your LG K4.

Hotspot móvil

LG K4™ Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your LG K4 as a Mobile Hotspot, so you can share your data connection with other devices.

Música

Apple Music - My Verizon app - Suscribirse

Te mostramos cómo agregar Apple Music desde My Verizon app.

Preguntas frecuentes sobre el uso de Apple Music

Aprende cómo puedes tener Apple Music con ciertos planes Verizon, ve preguntas frecuentes sobre quién es elegible, cómo inscribirse, cómo usar la aplicación Apple Music y cómo obtener promociones.

Suscribirse a Apple Music - Sitio web de Mi Verizon

Te mostramos cómo agregar Apple Music desde el sitio web de Mi Verizon.

Navegación y multitareas

LG K4™ Simulator: Multitasking Between Apps

See how to easily switch between and close apps that are running on your LG K4.

LG K4™ Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your LG K4.

LG K4™ Simulator: Using the Notification Panel

Discover how to access and clear the Notification Panel on your LG K4.

Sistema operativo y software

LG K4 - Actualización de software

Get instructions on downloading the latest software update for performance improvements to your LG K4, including current Android security patches.

LG K4™ - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your LG K4 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

LG K4™ - Factory Data Reset (Powered On)

If your LG K4 has a blank or frozen screen or calling, app, audio and syncing issues, view this.

LG K4™ - Install Device Software Update

To check for or to install software updates on your LG K4, view this info.

LG K4™ - View Software Version

Here's how to view the software version your LG K4 is running.

Asistente de actualización de software (LG) - Configuración inicial

Te mostramos cómo instalar el asistente de actualización de software de LG en tu PC o Mac.

Software Upgrade Assistant (LG) - Repair Assistant

Here's how to repair LG device software using a computer if an Over-the-Air update fails.

Software Upgrade Assistant (LG) - Software Update

Here's how to update LG device software using a computer if an Over-the-Air update fails.

Tarjeta SIM

LG K4™ - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your LG K4 or turn it on or off.

LG K4™ - Insert SIM Card

Here's how to properly insert a SIM card into your LG K4 to avoid potential service issues.

LG K4™ - View SIM Card Number

Here's how to view the SIM card number associated with your LG K4.

LG K4™ Simulator: Inserting and Removing a Nano Sim Card

Find out how to insert and remove a nano SIM card from your LG K4.

LG K4™ Simulator: Inserting and Removing a microSD Card

Discover how to put and remove a microSD card into your LG K4 to add memory for photos, videos, music, documents and more.

SIM Card FAQs - Replace & activate a new card

Aprende a configurar y activar una nueva tarjeta SIM. Reemplaza una tarjeta perdida o pon una nueva cuando traigas tu propio dispositivo (BYOD) y te cambies a un dispositivo móvil de Verizon.

Sugerencias y trucos para la tarjeta SIM

Te damos unas sugerencias y trucos comunes para saber cómo usar una tarjeta SIM.

Redes sociales

LG K4™ Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your LG K4.

LG K4™ Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your LG K4 to help protect your account.

LG K4™ Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your LG K4.

Administrar la privacidad en Facebook®

Si quieres cambiar tu privacidad o seguridad en Facebook, te enseñamos cómo acceder a esas opciones.

Sonidos, volumen y audio

LG K4™ - Record and Play File - Voice Recorder

To record and play a sound file on your LG K4, check out this info.

LG K4™ - Save a Ringtone

Here's how to save an audio file as a ringtone on your LG K4.

LG K4™ - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your LG K4.

LG K4™ - Turn Off All Sounds

Here's how to turn off / silence all sounds on your LG K4.

LG K4™ - Use Speakerphone

To utilize the speakerphone functionality on your LG K4, view this info.

LG K4™ - Vibrate Mode

Here's how to turn vibrate mode for your LG K4 on or off.

LG K4™ - Volume Controls

Here's how to adjust the volume if your LG K4 doesn't vibrate or play sounds when receiving calls / messages.

Modo para principiantes

LG K4™ Simulator: Accessing and Clearing the Notification Panel

Discover how to access and clear the Notification Panel while in Easy mode on your LG K4.

LG K4™ Simulator: Adding and Removing Apps from Favorites

Learn how to add and remove apps from your Favorites in Easy mode on your LG K4.

LG K4™ Simulator: Adding and Removing Contacts from the Home Screens

Discover how to make, add and remove contacts from the Home screen in Easy mode on your LG K4.

LG K4™ Simulator: Navigating Multiple Home Screens

A visual guide for navigating multiple Home screens in Easy mode on your LG K4.

LG K4™ Simulator: Switching Back to Standard Mode

See how to switch back to Standard mode from Easy mode on your LG K4.

LG K4™ Simulator: Switching to Easy Mode

Learn how to switch to Easy mode for simplified Home screens on your LG K4.

Mensajería de texto y multimedia

Cancelar las suscripciones a mensajería de texto 

Conoce cómo cancelar las suscripciones a mensajería de texto desde tu teléfono.

LG K4™ - Auto Receive Messages

If your LG K4 is not receiving multimedia (picture / video) messages, view this info.

LG K4™ - Create and Send a Text Message

Here's how to create and send a text message on your LG K4.

LG K4™ - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your LG K4.

LG K4™ - Delete Messages

Here's how to delete text messages from your LG K4 via the Messaging app.

LG K4™ - Set Default Messaging App

Here's how to set the default messaging app on your LG K4.

LG K4™ - Text Message Notification Settings

Here's how to turn text message notifications for your LG K4 on or off via the Messaging app.

LG K4™ - Text Message Signature

To add, remove or edit the text message signature on your LG K4, view this info.

LG K4™ - View Text Messages

Here's how to view text messages via the Messaging app on your LG K4.

Preguntas frecuentes sobre el servicio de texto a línea telefónica fija

Conoce cómo enviar un mensaje de texto a un teléfono que no sea móvil, incluso cuánto cuesta y cómo el destinatario recibirá el mensaje.

Preguntas frecuentes sobre mensajería - Mensajería internacional y correo electrónico a mensaje de texto

Obtén más información sobre el envío y la recepción de mensajes de texto, incluida la forma de bloquear mensajes de texto, restaurar mensajes de texto eliminados, mensajes de texto al y del correo electrónico y enviar mensajes internacionales.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Sugerencias, trucos y soluciones rápidas

LG K4™ - Set Up Printing

Here's how to set up and add a printer to your LG K4.

LG K4™ Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your LG K4.

Las 10 mejores cosas para hacer con tu nuevo smartphone

Aprende a configurar tu nuevo smartphone con características y funciones importantes.  Aprovecha al máximo tu nuevo teléfono con esta lista de sugerencias prácticas.

Accesibilidad visual y auditiva

LG K4™ - Manage TTY Settings

To change the TTY settings on your LG K4, check out this info.

Activar/desactivar marcado asistido - Smartphones LG

Te mostramos cómo cambiar las configuraciones de llamadas si recibes un mensaje de error cuando realizas llamadas.

Fondos de pantalla/Tema

LG K4™ Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your LG K4.

Wi-Fi y red

LG K4™ - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your LG K4 with other Wi-Fi capable devices.

LG K4™ - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your LG K4.

LG K4™ - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your LG K4.

LG K4™ - Auto Switch Between Wi-Fi & Mobile Data Networks

To allow your LG K4 to auto switch between Wi-Fi and mobile data, view this.

LG K4™ - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your LG K4.

LG K4™ - Remove Wi-Fi Connection

To remove a saved Wi-Fi network from your LG K4, view this info.

LG K4™ - Tethered Modem Connection

Here's how to use your LG K4 as a modem to connect to the internet via USB or Bluetooth.

LG K4™ - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your LG K4 on or off.

LG K4™ Simulator: Connecting to a Wi-Fi Network

Learn how to use your LG K4 to connect to a Wi-Fi network, so you can access the Internet without using data.

Video: Diagnóstico de problemas de una conexión Wi-Fi
 (duración: 2:55)
¿Tienes problemas con tu conexión a Wi-Fi? ¡No tengas miedo! Sigue estos sencillos pasos para activar tu conexión Wi-Fi.
Duración: 2:55