Debido a la inactividad, tu sesión finalizará en aproximadamente 2 minutos. Prolonga tu sesión haciendo clic en "OK" a continuación.

Tu sesión ha terminado debido a inactividad. Vuelve a ingresar para continuar.

Microsoft Surface 3 4G LTE - Support Overview

Find device-specific support and online tools for your Microsoft Surface 3 4G LTE Tablet.
Troubleshoot Surface 3
Esta herramienta en Internet te ayudará a identificar y resolver problemas con tu dispositivo.

Filtra todos los temas a continuación.


Configuración, activación básica y guías de usuario

Activate / Set Up Device - Microsoft® Surface 3

Here's how to quickly set up your Microsoft Surface 3.

Activar nuevo dispositivo - Cliente actual de Verizon

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

Conectar tu dispositivo directamente a la PC

Entérate cómo conectar tu dispositivo directamente a una computadora.

Cómo usar Verizon Cloud

Obtén instrucciones paso a paso para conocer cómo suscribirte a y usar Verizon Cloud por Internet. Carga y haz una copia de seguridad de tus contactos, fotos, videos, música, documentos y más.

Las 10 mejores cosas para hacer con tu nueva tablet

Aprende a configurar tu nueva tablet con características y funciones importantes. Aprovecha tu nueva tablet al máximo con estas sugerencias prácticas.

Validar dirección de emergencia (E911)

Te mostramos cómo validar tu dirección de emergencia (E911).

Video: ¿Qué es Verizon Cloud?
 (duración: 1:20)
Ve este video para conocer las funciones de Verizon Cloud, como transferencia de contenido, almacenamiento de medios, impresión de fotos y más.
Duración: 1:20

Windows 10 - Edit / Remove a User Account

Here's how to modify or delete a user account on your Windows 10 device.

Windows 10 - Sign In / Out

Here's how to sign in or out of your account on your Windows 10 device.

Hacer copia de seguridad y transferir contenido

Centro de transferencia de contenido

Encuentra la mejor forma de transferir tus fotos, videos, contactos y demás contenido desde un dispositivo a otro. Consulta las instrucciones paso a paso para los dispositivos, según el sistema operativo que tengan.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Transfer Data via USB - Microsoft® Surface 3

Here's how to transfer data from your Microsoft Surface 3 to a portable USB storage device.

Video: Usa la aplicación Content Transfer para mover contenido entre dispositivos
 (duración: 2:58)
Con la aplicación Content Transfer es fácil transferir tus contactos y otro contenido desde tu teléfono usado al nuevo. Conoce cómo.
Duración: 2:58

Windows 10 - Turn Off Automatic Backup (OneDrive)

Here's how to turn off automatic backup for OneDrive on your Windows 10 device.

Windows 10 - Turn On Automatic Backup (OneDrive)

Here's how to turn on automatic backup for OneDrive on your Windows 10 device.

Lo básico

Add Files (OneDrive) - Windows® 8

Here's how to add files to OneDrive from your Windows 8 device.

Add a Microsoft® Account - Windows® 8

Here's how to add a personal Microsoft email account in Windows 8.

Add a User Account - Windows 8

Here's how to add a user profile in Windows 8 so multiple people can use your device.

Create a Microsoft® Account - Windows® 8

Here's how to create a new Microsoft account in Windows 8.

Edit / Remove a User Account - Windows 8

Here's how to modify or delete a user account on your Windows 8 device.

Cómo limpiar/desinfectar tu dispositivo

Aprende cómo limpiar y desinfectar correctamente tu smartphone, tablet, el teléfono básico, reloj inteligente y jetpack.

Microsoft Surface 3 Simulator: Getting to Know Your Tablet

An interactive map of the Home screen and buttons on your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Turning the Tablet On and Off

Learn how to power on and shut down your Microsoft Surface 3.

Sign In / Out - Windows® 8

Here's how to sign in/out of additional user accounts set up on your Windows 8 device.

Sign In Without a Microsoft® Account - Windows® 8

Here's how to sign in to your device running Windows 8 without a Microsoft account.

View Signal Strength - Windows® 8

Here's how to view signal strength for your Windows 8 device.

Windows 10 - Add Files (OneDrive)

Here's how to add files on your Windows 10 device via OneDrive.

Windows 10 - Add a Microsoft Account

Here's how to add a Microsoft account using Windows 10.

Windows 10 - Add a User Account

Here's how to add a user profile so multiple people can use your Windows 10 device.

Windows 10 - Create a Microsoft Account

Here's how to create a Microsoft account for your Windows 10 device.

Windows 10 - How to Restore, Refresh, or Reset your PC

Here how to restore, refresh or reset your Windows 10 device.

Batería y carga

Problemas con la batería: Uso de la batería

Esto muestra las posibles causas de problemas con la batería (un dispositivo que no carga o no se mantiene cargado, una batería de corta duración).

Problemas de carga y energía: Dispositivos con batería no extraíble

Si tienes problemas con tu batería no extraíble porque no se carga o no se mantiene cargada, consulta esta información.

Power the Device On / Off - Microsoft® Surface 3

Here's how to turn your Microsoft Surface 3 on or off.

View Battery Info - Microsoft® Surface 3

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Surface 3.

Bluetooth®

Add a Bluetooth® COM Port (Incoming) - Windows®

Here's how to add an incoming Bluetooth COM port for Windows.

Delete Paired Bluetooth® Connection - Windows® 8

Here's how to delete a paired Bluetooth device from your Windows 8 device.

Microsoft Surface 3 Simulator: Pairing with a Bluetooth® Device

Aprende cómo conectar tu Microsoft Surface 3 con tu aparato Bluetooth.

Turn Bluetooth® On / Off - Windows® 8

Here's how to turn Bluetooth for your Windows 8 device on or off.

Windows 10 - Delete Paired Bluetooth Connection

Here's how to delete a Bluetooth connection from your Windows 10 device.

Windows 10 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Windows device on or off and make it visible to other devices for pairing.

Llamadas y marcado

Airplane / Standalone Mode - Windows® 8

To turn Verizon network services on/off or if they aren't functioning on your Windows 8 device, view this info.

Llamada en espera - Smartphone

Te mostramos cómo responder una llamada en tu smartphone Android/BlackBerry/Windows mientras estás en otra.

Cámara, fotos y videos

Microsoft Surface 3 Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Recording a Video

Aprende a grabar un video usando tu Microsoft Surface 3.

Microsoft Surface 3 Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Sharing Videos

A visual guide to sharing a video with another person or device using your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Taking a Picture

Discover how to take a picture using your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Microsoft Surface 3.

Contactos

Microsoft Surface 3 Simulator: Adding a Contact

Learn how to add a new contact to your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Adding and Deleting Contacts from Favorites

A visual guide for how to add or delete contacts from your Favorites list on your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Assigning a Picture to a Contact

Discover how to assign a picture to a contact on your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Microsoft Surface 3.

Datos

Allow / Deny Data Roaming - Windows® 8

Here's how to check settings if you can't connect to the internet or send / receive messages on your Windows 8.

Preguntas frecuentes sobre datos adicionales

Conoce las opciones para agregar datos adicionales a tus dispositivos en el nuevo Plan Verizon.

Preguntas frecuentes sobre uso de datos

Conoce sobre una herramienta gratuita por Internet que te ayuda a comprender cómo los teléfonos en tu cuenta están usando los datos. Accede a través de Mi Verizon y My Verizon Mobile.

Preguntas frecuentes acerca de los regalos de datos para planes móviles de datos compartidos elegibles

Los clientes del servicio móvil de Verizon con un plan mensual de datos compartidos elegible pueden enviar y/o recibir un regalo de 1 GB de datos a través de My Verizon app.

Turn Data On / Off - Windows® 8

Here's how to turn mobile data for your Windows 8 device on or off.

Activar/desactivar la reproducción automática de videos de Facebook®

Te mostramos cómo activar o desactivar la reproducción automática de un video para Facebook.

Windows 10 - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Windows 10 device.

Windows® 10 - Turn Data On / Off

Here's how to turn cellular date for your Windows 10 device on or off.

Fecha y hora

Set Date and Time - Windows® 8

If your Windows 8 shows the incorrect date and/or time, view this info to correct it.

Windows 10 - Set Date and Time

If your Windows 10 shows the incorrect date and/or time, here's how to correct it.

ID e información del dispositivo

Cómo detectar un daño físico

Esto te ayuda a determinar si tu dispositivo está dañado.

Preguntas frecuentes sobre el cargo por dispositivo dañado

Obtén más información sobre el cargo por dispositivo dañado, el cual se cobra si entregas un dispositivo mal usado por uno de reemplazo certificado como nuevo.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

View Device ID (ESN / IMEI / MEID) - Windows® 8

Here's how to view the device ID (IMEI) for your Windows 8 device.

View Device Info - Windows® 8

Here's how to view device info (e.g., Firmware, Data class, etc.) for your Windows 8 device.

View MAC Address - Windows® 8

Here's how to view the Wi-Fi MAC address for your Windows 8 device.

View Phone Number - Windows® 8

Here's how to view the phone number for your Windows 8 device.

Windows 10 - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) associated with your Windows 10 device.

Windows 10 - View MAC Address

Here's how to view the MAC (Wi-Fi) address associated with your Windows 10 device.

Windows 10 - View Phone Number

Here's how to view the phone number associated with your Windows 10 device.

Configuraciones de dispositivos

Airplane / Standalone Mode - Windows® 8

To turn Verizon network services on/off or if they aren't functioning on your Windows 8 device, view this info.

Microsoft Surface 3 Simulator: Accessing Settings

Learn how to access settings on your Microsoft Surface 3 for changing alert sounds, turning off GPS and more.

Microsoft Surface 3 Simulator: Adjusting the Screen Timeout

A visual guide for saving battery life on your Microsoft Surface 3 by adjusting the screen timeout.

Microsoft Surface 3 Simulator: Changing Sounds

Learn how to change the notification sounds on your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Setting to Silent

A visual guide for muting your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Turning Airplane Mode On and Off

Una guía interactiva para configurar tu Microsoft Surface 3 en modo Airplane.

Turn Off Automatic Backup (OneDrive) - Windows® 8

Here's how to turn off automatic backup to OneDrive on your Windows 8 device.

Turn On Automatic Backup (OneDrive) - Windows® 8

Here's how to turn on automatic backup to OneDrive on your Windows 8 device.

Turn Screen Rotation On / Off - Microsoft® Surface 3

If the display on your Microsoft Surface 3 doesn't rotate, this shows how to fix it.

Windows 10 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Windows 10 device, view this info.

Windows 10 - Turn Screen Rotation On / Off

If the display on your Windows 10 device doesn't flip or rotate, here's how to fix it.

Windows 10 - Turn Tablet Mode On / Off

Here's how to turn 'Tablet mode' for your Windows 10 device on or off.

Email/Gmail

Add a Personal Email Account - Windows® 8

Here's how to add a personal email account to your Windows 8 device.

Configure Corporate Email (Exchange ActiveSync®) - Microsoft® Surface 3

Here's how to update work email settings (e.g., Server, Account name, etc.) for your Microsoft Surface 3.

Gmail for Android - Manage Notifications

Descubre cómo administrar la configuración de las notificaciones de Gmail en tu smartphone/tablet Android.

Manually Add a Personal Email Account - Windows® 8

Here's how to complete a manual (advanced) corporate email setup for your Windows 8 device.

Microsoft Surface 3 Simulator: Forwarding an Email

Aprende cómo reenviar un correo electrónico en tu Microsoft Surface 3.

Microsoft Surface 3 Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Replying to an Email

Una guía visual para responder un email en tu Microsoft Surface 3.

Microsoft Surface 3 Simulator: Sending an Email

Una guía visual paso a paso para enviar un email usando tu Microsoft Surface 3.

Microsoft Surface 3 Simulator: Setting Up Corporate Email

Learn how to access your work email on your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Setting Up Personal Email

Discover how to access your existing email account on your Microsoft Surface 3.

Remove Corporate Email Account (Exchange ActiveSync®) - Windows® 8

Removing then re-adding a work email account on Windows 8 often fixes email issues.

Remove a Personal Email Account - Windows® 8

Removing then re-adding an email account on Windows 8 often fixes email issues.

Set Up Corporate Email (Exchange ActiveSync®) - Windows® 8

To add a work email account on your Windows 8 device, view this info.

Puertos de email y mensajería estándar

Aquí encontrarás información sobre los puertos de mensajería de correo electrónico estándar, que te puede ayudar a configurar las opciones avanzadas de correo electrónico.

Video: Diagnóstico de problemas de email personal y corporativo
 (duración: 3:21)
Conoce cómo solucionar los problemas con tu email personal y corporativo con solo unos simples pasos.
Duración: 3:21

View Email Messages - Windows® 8

Here's how to view email messages on your Windows phone.

Windows 10 - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Windows 10 device.

Windows 10 - Manually Add a Personal Email Account

Here's how to complete a manual (advanced) corporate email setup for your Windows 10 device.

Windows 10 - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Windows 10 device.

Windows 10 - Sign In Without a Microsoft Account

Here's how to sign in to your Windows 10 device without a Microsoft account.

Windows 10 - View Email Messages

Here's how to view email messages on your Windows 10 device.

GPS y servicios basados en la ubicación

Turn GPS Location On / Off - Windows® 8

Here's how to turn GPS location for your Windows 8 device on or off.

Windows 10 - Turn GPS Location On / Off

Here's how to turn the GPS location for your Windows 10 device on or off.

Pantalla de inicio

Manage Tiles - Windows® 8

Here's how to manage app and widget tiles on the Home screen of your Windows 8 device.

Microsoft Surface 3 Simulator: Moving a Tile

An interactive guide on how to move a tile on the Start screen of your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Pinning a Tile

Discover how to quickly access apps by pinning them to the Start screen on your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Resizing a Tile

Learn how to resize a tile on the Start screen of your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Unpinning a Tile

Learn how to unpin a tile from the Start screen of your Microsoft Surface 3.

Windows 10 - Manage Tiles

Here's how to pin, unpin, resize and rearrange tiles on your Windows 10 device.

Hotspot

Change Mobile / Wi-Fi Hotspot Password - Windows® 8

To change the Mobile Hotspot password on your Windows 8 device, view this info.

Manage Mobile / Wi-Fi Hotspot Settings - Windows® 8

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) for Windows 8.

Turn Mobile / Wi-Fi Hotspot On / Off - Windows® 8

Here's how turn Mobile Hotspot for your Windows 8 device on or off.

Preguntas frecuentes sobre el hotpost móvil de Verizon - Obtén Internet Wi-Fi para compartir

Aprende cómo usar el hotspot móvil en tu teléfono o tablet para conectar dispositivos a Internet usando tu plan de datos vigente. Encuentra planes Unlimited y Prepaid con hotspot móvil.

Windows 10 - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Windows 10 device.

Windows 10 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot settings (e.g., password, network name, etc.) for your Windows 10 device.

Windows 10 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your Windows 10 device on or off.

Internet y navegador de Internet

Allow / Block Browser Cookies - Microsoft® Edge

If you can't browse the internet or view website images via the Edge browser on your device, view this info.

Apple iPad - Open / Manage Browser Bookmarks

Here's how to open, add, modify and remove browser bookmarks on your iPad.

Change the Browser Start / Home Page - Windows® 8

Here's how to change the Home page in Chrome on your Windows 8 device.

Create or End Internet Connection - Windows® 8

Here's how to establish or terminate an internet connection for your Windows 8 device.

Eliminar cookies y archivos temporales de Internet - Internet Explorer

Te mostramos cómo eliminar los archivos temporales y las cookies de Internet en Internet Explorer.

Delete Temporary Internet Files and Cookies - Microsoft Edge

Here's how to delete temp files and cookies from your Edge browser.

Desactivar Work Offline - Navegador de Internet

Te mostramos cómo ver si estás fuera de línea si no puedes conectarte a Internet con una computadora con Internet Explorer, Chrome o Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Microsoft Surface 3 Simulator: Bookmarking a Website

Learn how to bookmark a website on your Microsoft Surface 3, so it's easy to find later.

Microsoft Surface 3 Simulator: Navigating to a Website

Discover how to find a website using your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Microsoft Surface 3.

Open / Manage Browser Bookmarks - Windows® 8

Here's how to open, add, modify and remove browser bookmarks on your Windows 8 computer.

Open Web Browser - Windows® 8

Here's how to open a web browser on your Windows 8 device.

Windows 10 - Change the Browser Start / Home Page

Here's how to change the Edge browser start / home page on your Windows 10 device.

Windows 10 - Create or End Internet Connection

Here's how to create or end an internet connection on your Windows 10 device.

Windows 10 - Microsoft Edge - Add, Delete or Open Favorites

Here's how to add, delete or open favorites using Microsoft Edge on Windows 10.

Windows 10 - Open Web Browser

Here's how to launch the Microsoft Edge browser on your Windows 10 device.

Teclado

Keyboard Settings - Microsoft® Surface 3

Here's some info on adjusting keyboard settings on your Microsoft Surface 3.

Idioma

Microsoft Surface 3 Simulator: Changing the Language

Una guía interactiva sobre cómo cambiar las configuraciones del idioma de tu Microsoft Surface 3.

Bloqueo, desbloqueo, contraseña y seguridad

Device Lock - Microsoft® Surface 3

Here's how to lock / unlock your Microsoft Surface 3.

Preguntas frecuentes sobre el bloqueo de un dispositivo

Para evitar el robo de identidad y el fraude, los dispositivos comprados en Verizon se bloquean y no se pueden usar en la red de otro proveedor durante los primeros 60 días después de la compra.

Microsoft Surface 3 Simulator: Customizing the Lock Screen

An interactive guide on how to add and change the apps that appear on the Lock screen of your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Setting Screen Security

A visual guide for setting screen security on your Microsoft Surface 3 to help protect your private information.

Microsoft Surface 3 Simulator: Unlocking the Screen

Learn how to unlock the screen on your Microsoft Surface 3.

Memoria/almacenamiento

Check Memory - Windows® 8

Here's how to free up space if your Windows 8 device runs slow / crashes, apps freeze or you can't save media.

Format SD / Memory Card - Windows® 8

Here's how to erase all data on the SD / memory card of your Windows 8.

Formatear tarjeta SD/de memoria usando una computadora

Te mostramos cómo formatear o borrar la tarjeta SD/de memoria usando una computadora.

Insert or Remove SD / Memory Card - Microsoft Surface 3

Here's how to insert or remove an SD / memory card for your Surface 3.

Windows 10 - Check Device Storage

Here's how to view free up space if your Windows 10 device runs slow or crashes and/or apps freeze when running them.

Windows 10 - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your Windows 10 device.

Navegación y multitareas

Microsoft Surface 3 Simulator: Multitasking Between Apps

An interactive guide on how to easily find, open and close apps that are running on your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Navigating the Tablet's Screen

A visual guide for swiping between multiple Home screens on your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Switching to Desktop Computer Mode

Learn how to switch to desktop computer mode on your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Using Apps Side-by-Side

Learn how to use two apps at the same time on your Microsoft Surface 3.

Sistema operativo y software

Install Device Software Update - Windows® 8

To check for or to install software updates on your Windows 8, view this info.

Windows - View Software Version

Here's how to view the software version your Windows OS device is running.

Windows 10 - Install Device Software Update

Here's how to check for or to install software updates on your Windows 10 device.

Tarjeta SIM

Enable / Disable / Modify SIM PIN - Windows® 8

Here's how to change, enable or disable the SIM card lock code on your Windows 8 device.

Insert / Remove SIM Card - Microsoft Surface 3

Here's how to properly insert or remove a SIM card for your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Inserting a Nano SIM Card

Discover how to put a nano SIM card into your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Removing a Nano SIM Card

Learn how to take a nano SIM card out of your Microsoft Surface 3.

Sugerencias y trucos para la tarjeta SIM

Te damos unas sugerencias y trucos comunes para saber cómo usar una tarjeta SIM.

Unblock SIM PIN - Windows® 8

Here's how to unblock the SIM PIN for your Windows 8 device.

View SIM Card Number - Windows® 8

Here's how to view the SIM card number associated with your Windows 8 device.

Windows 10 - Enable / Disable / Modify SIM PIN

Here's how to enable, disable or modify the PIN associated with the SIM card for your Windows 10 device.

Windows 10 - Unblock SIM PIN

If your SIM PIN for your Windows 10 device is blocked, here's how to unblock it.

Windows 10 - View SIM Card Number

Here's how to view the number for the SIM card associated with your Windows 10 device.

Redes sociales

Administrar la privacidad en Facebook®

Si quieres cambiar tu privacidad o seguridad en Facebook, te enseñamos cómo acceder a esas opciones.

Microsoft Surface 3 Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your Microsoft Surface 3 to help protect your account.

Microsoft Surface 3 Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your Microsoft Surface 3.

Sonidos, volumen y audio

Volume Controls - Microsoft® Surface 3

Here's how to adjust the volume on your Microsoft Surface 3.

Indicadores/luces de estado

Windows 10 - View Signal Strength

Here's how to view the signal strength for your Windows 10 device.

Mensajería de texto y multimedia

Cancelar las suscripciones a mensajería de texto 

Conoce cómo cancelar las suscripciones a mensajería de texto desde tu teléfono.

Dar de baja iMessage - No se pueden enviar/recibir SMS/MMS en un dispositivo que no sea Apple

Obtén información que te ayudará si no puedes enviar o recibir mensajes de texto/MMS en un dispositivo que no sea de Apple.

Sugerencias, trucos y soluciones rápidas

Capture a Screenshot - Microsoft® Surface 3

Here's how to capture a screenshot from your Surface 3.

Microsoft Surface 3 Simulator: Finding More Help and Tips

Discover how to find videos and tutorials that can help you learn to use your Microsoft Surface 3.

Las 10 mejores cosas para hacer con tu nueva tablet

Aprende a configurar tu nueva tablet con características y funciones importantes. Aprovecha tu nueva tablet al máximo con estas sugerencias prácticas.

Fondos de pantalla/Tema

Microsoft Surface 3 Simulator: Changing the Start Screen Color

Discover how to customize the Start screen color scheme on your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Changing the Start Screen Theme

Learn how to customize the Start screen theme on your Microsoft Surface 3.

Wi-Fi y red

Delete and Recreate Manual Dial-Up Networking (DUN) Connections - Windows® 10

Here's how to delete and recreate manual dial-up networking connections on Windows 10.

Edit Access Point Name (APN) - Windows® 8

Here's how to configure the Access Point Names (APNs) your Windows 8 device can use.

How to Manually Connect to a Wi-Fi Network on Windows 10

Learn how to add a Wi-Fi network to your Windows 10 device if the one you want doesn't display. Follow these instructions from Verizon and get connected.

Microsoft Surface 3 Simulator: Connecting to a Wi-Fi Network

Learn how to use your Microsoft Surface 3 to connect to a Wi-Fi network, so you can access the Internet without using data.

Set Up Wi-Fi Connection - Windows®

Here's how to set up an available Wi-Fi network on your Windows computer.

Turn Wi-Fi On / Off - Windows® 8

Here's how to turn Wi-Fi for your Windows 8 device on or off.

Verizon Connection Manager - Network Mode Settings

Here's how to adjust network mode settings using Verizon Connection Manager on your Windows computer.

Video: Diagnóstico de problemas de una conexión Wi-Fi
 (duración: 2:55)
¿Tienes problemas con tu conexión a Wi-Fi? ¡No tengas miedo! Sigue estos sencillos pasos para activar tu conexión Wi-Fi.
Duración: 2:55

Windows 10 - Add a Wi-Fi Network

Here's how to add a Wi-Fi network on Windows 10.

Windows 10 - Edit Access Point Name (APN)

Here's how to configure the APNs your Windows 10 device can use.

Windows 10 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Windows 10 device on or off.