Debido a la inactividad, tu sesión finalizará en aproximadamente 2 minutos. Prolonga tu sesión haciendo clic en "OK" a continuación.

Tu sesión ha terminado debido a inactividad. Vuelve a ingresar para continuar.

Motorola moto z2 play

Encuentra asistencia y herramientas específicas para tu Motorola moto z2 play en Internet.
Troubleshoot moto z2 play edition
Esta herramienta en Internet te ayudará a identificar y resolver problemas con tu dispositivo.

Filtra todos los temas a continuación.


Configuración, activación básica y guías de usuario

Activar nuevo dispositivo - Cliente actual de Verizon

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

Activa tu smartphone nuevo o usado certificado

Obtén instrucciones sobre cómo configurar y activar un smartphone nuevo o usado de Verizon. Descubre cómo cambiar de tarjeta SIM y transferir contenido a tu nuevo dispositivo.

Conectar tu dispositivo directamente a la PC

Entérate cómo conectar tu dispositivo directamente a una computadora.

Cómo usar Verizon Cloud

Obtén instrucciones paso a paso para conocer cómo suscribirte a y usar Verizon Cloud por Internet. Carga y haz una copia de seguridad de tus contactos, fotos, videos, música, documentos y más.

Motorola moto z2 play User Guide (PDF)

This Motorola moto z2 play User Guide can help you get the most out of your device, like Home Screen features, shortcuts, the notification area, navigation tips, device setup, and advanced use.

Hacer una activación inalámbricamente (OTA)

Te mostramos cómo hacer la configuración/activación inicial de tu smartphone 3G o 4G o teléfono básico. 

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Configurar el servicio prepagado de Verizon - Android™

Te mostramos cómo activar el servicio prepagado en un dispositivo Android.

Las 10 mejores cosas para hacer con tu nuevo smartphone

Aprende a configurar tu nuevo smartphone con características y funciones importantes.  Aprovecha al máximo tu nuevo teléfono con esta lista de sugerencias prácticas.

Validar dirección de emergencia (E911)

Te mostramos cómo validar tu dirección de emergencia (E911).

Video: Cómo activar tu dispositivo 
 (duración: 3:07)
Mira este video para aprender cómo activar un dispositivo nuevo o intercambiar dispositivos en tu cuenta existente de Mi Verizon.
Duración: 3:07

Video: Cómo intercambiar teléfonos en tu cuenta
 (duración: 1:54)
Mira este video para saber cómo intercambiar tu dispositivo con otra persona en tu cuenta.
Duración: 1:54

Video: ¿Qué es Verizon Cloud?
 (duración: 1:20)
Ve este video para conocer las funciones de Verizon Cloud, como transferencia de contenido, almacenamiento de medios, impresión de fotos y más.
Duración: 1:20

moto z2 play - Activate / Set Up Device

Here's how to set up your moto z2 play after a factory data reset.

moto z2 play - Add an Existing Google™ Account

Here's how to add an existing Gmail account to your moto z2 play.

moto z2 play - Adjust Account Sync Settings

Here's how to sync personal email if you're not receiving email and app notifications on your moto z2 play.

moto z2 play - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your moto z2 play on or off.

Hacer copia de seguridad y transferir contenido

Centro de transferencia de contenido

Encuentra la mejor forma de transferir tus fotos, videos, contactos y demás contenido desde un dispositivo a otro. Consulta las instrucciones paso a paso para los dispositivos, según el sistema operativo que tengan.

Transferir contenido - Apple® iPhone® a Android™

Here's how to transfer content (e.g., contacts, photos, videos,etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Video: Usa la aplicación Content Transfer para mover contenido entre dispositivos
 (duración: 2:58)
Con la aplicación Content Transfer es fácil transferir tus contactos y otro contenido desde tu teléfono usado al nuevo. Conoce cómo.
Duración: 2:58

moto z2 play - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your moto z2 play and a computer.

Lo básico

Reemplazo certificado como nuevo

Información sobre el programa de reemplazo certificado como nuevo de Verizon Wireless.

Cómo limpiar/desinfectar tu dispositivo

Aprende cómo limpiar y desinfectar correctamente tu smartphone, tablet, el teléfono básico, reloj inteligente y jetpack.

Moto Z2 Play Simulator: Charging Your Phone

Learn how to charge your Moto Z2 Play.

Moto Z2 Play Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Moto Z2 Play.

Moto Z2 Play Simulator: Getting to Know the Back of Your Phone

Discover more about the back of your Moto Z2 Play.

Moto Z2 Play Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your Moto Z2 Play.

Batería y carga

Reiniciar el dispositivo móvil

Aprende cómo apagar el dispositivo y volver a encenderlo.

moto z2 play - Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your moto z2 play.

moto z2 play - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your moto z2 play.

moto z2 play - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your z2 Play.

Bluetooth®

Create a Paired Connection - Windows

Conoce crear una conexión Bluetooth con una computadora con Windows.

Moto Z2 Play Simulator: Pairing with a Bluetooth® Device

See how to pair your Moto Z2 Play with your Bluetooth device.

Solucionar el modo Car Kit

Esto es lo que debes hacer si tu dispositivo se congela en el modo Car Kit.

moto z2 play - Send Contact via Bluetooth®

Here's how to share a contact via Bluetooth on your moto z2 play.

moto z2 play - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your moto z2 play on or off and make it visible to other devices for pairing.

Llamadas y marcado

Moto Z2 Play Simulator: Calling a Contact

An interactive guide on how to call a contact using your Moto Z2 Play.

Moto Z2 Play Simulator: Calling a New Number

Discover how to use your Moto Z2 Play to call a new number.

Moto Z2 Play Simulator: Calling with HD Voice

Discover how to make a call in HD Voice on your Moto Z2 Play.

Moto Z2 Play Simulator: Calling with Video

Learn how to make a video call on your Moto Z2 Play.

Moto Z2 Play Simulator: Ignoring a Call and Replying with a Text

A visual guide for ignoring a call and sending a text message to the caller with your Moto Z2 Play.

Moto Z2 Play Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your Moto Z2 Play.

Moto Z2 Play Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Moto Z2 Play.

Moto Z2 Play Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Moto Z2 Play.

Moto Z2 Play Simulator: Turning HD Voice On and Off

See how to turn on HD Voice on your Moto Z2 Play.

Moto Z2 Play Simulator: Using Handsfree Calling

Discover how to use your voice to place a call with your Moto Z2 Play.

Moto Z2 Play Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Moto Z2 Play.

Mover fotos/videos al dispositivo - Smartphone Android™

Transfiere fotos y videos de una computadora/PC a un smartphone Android.

Preguntas frecuentes sobre Llamadas Wi-Fi de Verizon

Descubre cómo realizar y recibir llamadas a través de una red Wi-Fi si el servicio móvil no está disponible.

moto z2 play - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your moto z2 play.

moto z2 play - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your moto Z2 play.

moto z2 play - Call a Number

Here's how to call a number on your moto z2 play.

moto z2 play - Manage DTMF Tones

Here's how to correct your dialpad entries if they aren't being recognized when calling into an automated system.

moto z2 play - Place a Conference Call

Here's info on how to place a conference call on your moto z2 play.

moto z2 play - Redial

Here's how to redial the last called contact on your moto z2 play.

moto z2 play - View / Delete Call History

Here's how to view or clear the call history on your moto z2 play.

Cámara, fotos y videos

Asegurarse de que el mensaje de foto y video no exceda el límite de capacidad del archivo

Si tienes problemas para enviar/recibir fotos y videos, aquí tienes información sobre los límites de capacidad.

Moto Z2 Play Simulator: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your Moto Z2 Play.

Moto Z2 Play Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Moto Z2 Play.

Moto Z2 Play Simulator: Changing the File Size of Pictures and Videos

An interactive guide on how to change the size of your pictures or videos with your Moto Z2 Play.

Moto Z2 Play Simulator: Recording a Video

Aprende a grabar un video usando tu Moto Z2 Play.

Moto Z2 Play Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Moto Z2 Play.

Moto Z2 Play Simulator: Taking a Picture

Discover how to take a photo using your Moto Z2 Play.

Moto Z2 Play Simulator: Taking a Picture While Recording a Video

Discover how to take a picture while recording a video on your Moto Z2 Play.

Moto Z2 Play Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Moto Z2 Play.

Moto Z2 Play Simulator: Transferring Photos to an SD Card

A visual guide for transferring photos to the SD card on your Moto Z2 Play.

Moto Z2 Play Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your Moto Z2 Play.

Moto Z2 Play Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Moto Z2 Play.

Tipos de archivos compatibles para mensajes de foto/video

Obtén información sobre los tipos de archivos compatibles para mensajes de foto/video.

moto z2 play - Common Camera Settings

Here's how to configure some common camera settings on your moto z2 play.

moto z2 play - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your moto z2 play and a computer.

moto z2 play - Record and Share a Video

Here's how to record and share a video on your moto z2 play.

moto z2 play - Share Picture from Gallery

Here's how to send a picture from the photo gallery on your moto z2 play.

moto z2 play - Take and Share a Picture

Here's how to take and share a picture from your moto z2 play.

Conectividad para computadora/PC

Resolver problemas de Windows Device Manager

Te mostramos cómo resolver conflictos de los controladores si tu dispositivo no se conecta correctamente con tu computadora.

moto z2 play - USB Debugging Mode

Here's how to facilitate a connection between your moto z2 play and a computer with the Android SDK.

Contactos

Buscar contactos duplicados guardados en múltiples cuentas - Smartphone Android®

Te mostramos cómo solucionar los problemas con los contactos duplicados si estás usando varias opciones de copia de seguridad en tu dispositivo.

Exportar información de Contacto/Directorio telefónico a archivos .CSV - Microsoft® Windows Mail/Microsoft Outlook

Te mostramos cómo exportar contactos desde tu dispositivo a archivos de valores separados por comas (.csv) a través de Microsoft Windows Mail / Microsoft Outlook.

Moto Z2 Play Simulator: Adding a Contact

Learn how to add a new contact to your Moto Z2 Play.

Moto Z2 Play Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Moto Z2 Play.

Moto Z2 Play Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Moto Z2 Play.

Moto Z2 Play Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your Moto Z2 Play without looking at it.

Moto Z2 Play Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Moto Z2 Play.

Moto Z2 Play Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Moto Z2 Play.

Video: Administrar contactos usando Mi Verizon
 (duración: 2:21)
Mira este video para conocer cómo administrar tus contactos a través de Medios y contactos en My Cloud en tu cuenta Mi Verizon. Mira cómo eliminar, restablecer y sincronizar tu contactos.
Duración: 2:21

Video: Administrar contactos duplicados usando Google
 (duración: 2:45)
¿Deseas liberar espacio en tu teléfono? Ve este video para aprender cómo combinar contactos duplicados usando tu cuenta de Google.
Duración: 2:45

Video: Administrar contactos duplicados usando tu dispositivo Android
 (duración: 3:21)
¿Deseas liberar espacio en tu teléfono? Ve este video para aprender cómo combinar contactos duplicados en tu dispositivo Android.
Duración: 3:21

moto z2 play - Add a Contact

Here's how to add a contact on your moto z2 play.

moto z2 play - Contact Display Options

Here's how to configure how your contacts display on your moto z2 play.

moto z2 play - Delete a Contact

Here's how to delete a saved contact from your moto z2 play.

moto z2 play - Edit a Contact

Here's how to edit saved contacts on your moto z2 play.

moto z2 play - Export Contacts to SD / Memory Card

Here's how to export saved contacts on your Moto Z2 PLAY to an SD / Memory Card.

moto z2 play - Import Contacts from SD / Memory Card

Here's how to import contacts from your SD / Memory Card to your moto z2 play.

moto z2 play - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your moto z2 play.

moto z2 play - Send Contact via Bluetooth®

Here's how to share a contact via Bluetooth on your moto z2 play.

Datos

Preguntas frecuentes sobre datos adicionales

Conoce las opciones para agregar datos adicionales a tus dispositivos en el nuevo Plan Verizon.

Preguntas frecuentes sobre uso de datos

Conoce sobre una herramienta gratuita por Internet que te ayuda a comprender cómo los teléfonos en tu cuenta están usando los datos. Accede a través de Mi Verizon y My Verizon Mobile.

Preguntas frecuentes acerca de los regalos de datos para planes móviles de datos compartidos elegibles

Los clientes del servicio móvil de Verizon con un plan mensual de datos compartidos elegible pueden enviar y/o recibir un regalo de 1 GB de datos a través de My Verizon app.

Preguntas frecuentes sobre PopData - Comprar sesiones de datos 4G LTE de 30 o 60 minutos

PopData es una conexión de datos que te permite hacer todo el stream que quieras, es más rápida y más segura que la mayoría de zonas de conexión Wi-Fi públicas. Disponible en sesiones de 30 y 60 minutos.

moto z2 play - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your moto z2 play.

moto z2 play - Turn Data On / Off

Here's how to turn on mobile data on your moto z2 play on or off.

moto z2 play - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app uses on your moto z2 play.

Fecha y hora

moto z2 play - Set Date and Time

Here's how to correct the date and/or time on your moto z2 play.

ID e información del dispositivo

Cómo detectar un daño físico

Esto te ayuda a determinar si tu dispositivo está dañado.

Preguntas frecuentes sobre el cargo por dispositivo dañado

Obtén más información sobre el cargo por dispositivo dañado, el cual se cobra si entregas un dispositivo mal usado por uno de reemplazo certificado como nuevo.

Cómo localizar números de serie ESN o MEID en teléfonos

Aprende cómo encontrar el número ESN (número de serie electrónico) o el número MEID (identificador de equipo móvil) de tu teléfono.

Understanding ESN and MEID Numbers

Aprende qué son el ESN y el MEID, y cómo encontrarlos en tu teléfono.

moto z2 play - View Device ID (ESN / IMEI / MEID)

Here's how to view the Device ID on your moto z2 play.

moto z2 play - View MAC Address

Here's how to view the MAC ID on your moto z2 play.

moto z2 play - View Phone Number

Here's how to view the number on your moto z2 play.

Configuraciones de dispositivos

Moto Z2 Play Simulator: Accessing Settings

Explore how to access settings on your Moto Z2 Play to change alert sounds, turn off GPS and more.

Moto Z2 Play Simulator: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your Moto Z2 Play by adjusting the screen timeout.

Moto Z2 Play Simulator: Changing Roaming Settings for a Trip

Find out how to change roaming settings on your Moto Z2 Play.

Moto Z2 Play Simulator: Changing the Ringtone

Learn how to change the ringtone on your Moto Z2 Play.

Moto Z2 Play Simulator: Configuring Location Settings

Learn how to manage location settings on your Moto Z2 Play.

Moto Z2 Play Simulator: Managing Data Usage

Discover how to manage data usage on your Moto Z2 Play.

Moto Z2 Play Simulator: Turning Airplane Mode On and Off

Una guía interactiva para configurar tu Moto Z2 Play en modo Airplane.

Moto Z2 Play Simulator: Using Battery Saver Mode

Learn how to switch to Battery Saver mode to save your Moto Z2 Play's battery life for the most important functions.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

moto z2 play - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Sleep, Screen saver, Font size, etc.) for your moto z2 play.

moto z2 play - Reset All Settings

Here's how to reset your phone if your Moto Z2 PLAY crashes, resets or runs slow, or apps freeze or reset the device.

moto z2 play - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your moto z2 play, view this info.

moto z2 play - Turn Screen Inversion On / Off

Here's how to fix your moto z2 play if the color scheme is reversed.

moto z2 play - Turn Screen Rotation On / Off

Here's how to fix if the display on your moto z2 play doesn't rotate.

moto z2 play - View Contact Sync Source

Here's how to view where a phonebook contact on your moto z2 play was imported from.

moto z2 play - Manage Do Not Disturb Settings

Here's how to manage interruptions, which helps if you're not receiving calls or alerts for your messages.

Email/Gmail

Gmail for Android - View Messages

Conoce cómo ver un mensaje de Gmail en tu smartphone/tablet Android.

Dejar o quitar copias de los mensajes de correo electrónico en el servidor de mensajería

Aquí encontrarás información sobre cómo dejar o eliminar copias de correos electrónicos en el servidor.

Moto Z2 Play Simulator: Forwarding an Email

Aprende cómo reenviar un correo electrónico en tu Moto Z2 Play.

Moto Z2 Play Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Moto Z2 Play.

Moto Z2 Play Simulator: Replying to an Email

Discover how to reply to an email on your Moto Z2 Play.

Moto Z2 Play Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Moto Z2 Play.

Moto Z2 Play Simulator: Sending an Email to a Group

See how to send a group email on your Moto Z2 Play.

Moto Z2 Play Simulator: Setting Up Corporate Email

Learn how to access your work email on your Moto Z2 Play.

Moto Z2 Play Simulator: Setting Up Personal Email

See how to access your existing email account on your Moto Z2 Play.

Moto Z2 Play Simulator: Switching Between Email Accounts

See how to access different email accounts on your Moto Z2 Play.

Puertos de email y mensajería estándar

Aquí encontrarás información sobre los puertos de mensajería de correo electrónico estándar, que te puede ayudar a configurar las opciones avanzadas de correo electrónico.

Video: Diagnóstico de problemas de email personal y corporativo
 (duración: 3:21)
Conoce cómo solucionar los problemas con tu email personal y corporativo con solo unos simples pasos.
Duración: 3:21

moto z2 play - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your moto z2 play.

moto z2 play - Compose and Send Email Message

Here's how to create and send an email message from your moto z2 play.

moto z2 play - Create a New Google™ Account

Here's how to create a new Google account on your moto z2 play.

moto z2 play - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your moto z2 play.

moto z2 play - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your moto z2 play.

moto z2 play - Manage Corporate Email Settings

Here's info on how to update the work email settings for your moto z2 play.

moto z2 play - Perform a Gmail™ Sync

Here's how to sync your Gmail, contacts, calendar, etc on your moto z2 play.

moto z2 play - Remove Gmail™ Account

Here's how to remove then re-add a Gmail account on your moto z2 play to often fix email issues.

moto z2 play - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your moto z2 play.

moto z2 play - View and Reply to an Email Message

Here's how to view and reply to an email message from your moto z2 play.

moto z2 play - Email Account Common Settings

Here's how to update common personal email settings for your moto z2 play.

moto z2 play - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your moto z2 play.

moto z2 play - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your moto z2 play.

GPS y servicios basados en la ubicación

Preguntas frecuentes sobre el cumplimiento de E911

Consulta la información sobre cómo llamar al 911 desde tu teléfono móvil.

moto z2 play - Turn GPS Location On / Off

Here's how to turn GPS Location on your moto z2 play on or off.

Gestos y movimientos

Moto Actions - Activation and Use

Here's how to use Moto Actions features to easily navigate through your Motorola smartphone's screens while the navigation buttons are turned off.

Copia de seguridad y restablecimiento de Google

moto z2 play - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your z2 play.

Pantalla de inicio

Moto Z2 Play Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place apps and widgets on the Home screen of your Moto Z2 Play for quick access to them.

Moto Z2 Play Simulator: Adding Folders to the Home Screen

Find out how to add folders to the Home screen on your Moto Z2 Play to help organize your apps.

Moto Z2 Play Simulator: Adding and Deleting Home Screens

See how to add and delete Home screens on your Moto Z2 Play.

Moto Z2 Play Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your Moto Z2 Play.

Moto Z2 Play Simulator: Changing the Default Home Screen

A visual guide for changing the default Home screen on your Moto Z2 Play.

Moto Z2 Play Simulator: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your Moto Z2 Play.

Moto Z2 Play Simulator: Use Shortcuts to Unlock the Screen

Learn to use shortcuts to unlock the screen on your Moto Z2 Play.

moto z2 play - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your moto z2 play.

moto z2 play - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your moto z2 play

Hotspot

Preguntas frecuentes sobre el hotpost móvil de Verizon - Obtén Internet Wi-Fi para compartir

Aprende cómo usar el hotspot móvil en tu teléfono o tablet para conectar dispositivos a Internet usando tu plan de datos vigente. Encuentra planes Unlimited y Prepaid con hotspot móvil.

moto z2 play - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your moto z2 play.

moto z2 play - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your moto z2 play.

moto z2 play - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Manage Mobile / Wi-Fi Hotspot Settings for your moto z2 play.

moto z2 play - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your moto z2 play on or off.

Internet y navegador de Internet

Acceder a sitios web - Mobile Web

Te mostramos cómo acceder a los sitios web a través del servicio de Internet móvil Mobile Web en tu dispositivo.

Desactivar Work Offline - Navegador de Internet

Te mostramos cómo ver si estás fuera de línea si no puedes conectarte a Internet con una computadora con Internet Explorer, Chrome o Firefox.

Moto Z2 Play Simulator: Bookmarking a Website

Learn how to bookmark a website on your Moto Z2 Play, so it's easy to find later.

Moto Z2 Play Simulator: Navigating to a Website

Discover how to find a website using your Moto Z2 Play.

Moto Z2 Play Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your Moto Z2 Play.

Moto Z2 Play Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Moto Z2 Play.

Reiniciar e iniciar el navegador de Internet móvil

Conoce cómo reiniciar el dispositivo y acceder al navegador del servicio de Internet móvil Mobile Web 2.0 en tu dispositivo.

Idioma

Moto Z2 Play Simulator: Changing the Language

Discover how to change the language settings on your Moto Z2 Play.

moto z2 play - Language Selection

Here's how to change the language on your moto z2 play.

Bloqueo, desbloqueo, contraseña y seguridad

Preguntas frecuentes sobre el bloqueo de un dispositivo

Para evitar el robo de identidad y el fraude, los dispositivos comprados en Verizon se bloquean y no se pueden usar en la red de otro proveedor durante los primeros 60 días después de la compra.

Moto Z2 Play Simulator: Setting Screen Security

A visual guide for setting screen security on your Moto Z2 Play to help protect your private information.

Moto Z2 Play Simulator: Unlocking the Screen

See how to unlock the screen on your Moto Z2 Play.

moto z2 play - Add Additional Fingerprints

Here's how to add a fingerprint to unlock your moto z2 play.

moto z2 play - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your moto z2 play.

moto z2 play - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your moto z2 play.

moto z2 play - Remove Saved Fingerprints

Here's how to remove saved fingerprints off your moto z2 play.

moto z2 play - Set Lock Screen Notifications

Here's how to manage how notifications appear on your moto z2 play when the screen is locked.

moto z2 play - Set Up Face Recognition

Here's how to set up facial recognition to unlock the screen on your moto z2 play.

moto z2 play - Set Up Fingerprint Recognition

Here's how to set up Fingerprint recognition on your moto z2 play.

moto z2 play - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your moto z2 play.

moto z2 play - Unlock Screen

Here's how to unlock the screen on your Moto Z2 PLAY.

Memoria/almacenamiento

Formatear tarjeta SD/de memoria usando una computadora

Te mostramos cómo formatear o borrar la tarjeta SD/de memoria usando una computadora.

Insertar la tarjeta de memoria que contiene las canciones de la lista de reproducción (playlist)

Prueba esto si las canciones almacenadas en tu tarjeta de memoria/SD no aparecen en la lista de reproducción de tu teléfono básico 3G.

moto z2 play - Check Device Storage

Here's how to free up space if your device runs slow or crashes, apps freeze or you can't save media.

moto z2 play - Export Contacts to SD / Memory Card

Here's how to export saved contacts on your Moto Z2 PLAY to an SD / Memory Card.

moto z2 play - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your moto z2 play.

moto z2 play - Import Contacts from SD / Memory Card

Here's how to import contacts from your SD / Memory Card to your moto z2 play.

moto z2 play - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your moto z2 play.

moto z2 play - Remove SD Card

Here's how to remove the SD (memory card) on the moto z2 play.

moto z2 play - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage to SD / Memory Card on your moto z2 play.

Hotspot móvil

Moto Z2 Play Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Moto Z2 Play as a Mobile Hotspot, so you can share your data connection with other devices.

Música

Apple Music - My Verizon app - Suscribirse

Te mostramos cómo agregar Apple Music desde My Verizon app.

Preguntas frecuentes sobre el uso de Apple Music

Aprende cómo puedes tener Apple Music con ciertos planes Verizon, ve preguntas frecuentes sobre quién es elegible, cómo inscribirse, cómo usar la aplicación Apple Music y cómo obtener promociones.

Transferir música al dispositivo - Smartphone Android™

Para transferir archivos de música desde una computadora a un smartphone Android.

Suscribirse a Apple Music - Sitio web de Mi Verizon

Te mostramos cómo agregar Apple Music desde el sitio web de Mi Verizon.

Navegación y multitareas

Moto Z2 Play Simulator: Multitasking Between Apps

See how to easily switch between and close apps that are running on your Moto Z2 Play.

Moto Z2 Play Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your Moto Z2 Play.

Moto Z2 Play Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your Moto Z2 Play.

Near Field Communication (NFC) 

moto z2 play - Manage Contactless Payments

Here's how to use the 'Tap & pay' service with your moto z2 play.

moto z2 play - Transfer Data via Android Beam

Here's how to transfer data with Android Bean from your Moto Z2 PLAY to another NFC-capable device.

moto z2 play - Turn Android Beam On / Off

Here's how to turn Android Beam on or off for your Moto Z2 PLAY.

moto z2 play - Turn NFC On / Off

Here's how to turn NFC on or off on the moto z2 play.

Sistema operativo y software

Software Upgrade / Repair Assistant (Motorola) - Initial Setup

Here's how to install the Software Upgrade Assistant on your computer for use with Motorola devices made after 8/20/2013 and prepaid devices.

Software Upgrade / Repair Assistant (Motorola) - Software Update

Here's how to use the Software Upgrade Assistant to update the software on your Motorola device made after 8/20/2013.

moto z2 play - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your moto z2 play if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

moto z2 play - Factory Data Reset (Powered On)

Here's how to factory / hard reset your moto z2 play if the screen freezes or call, app, audio or sync issues occur.

moto z2 play - Software Update

Get instructions on how to download the latest software update for performance improvements and fixes to your device, including the latest security patches.

moto z2 play - Install Device Software Update

Here's how to check for or to install software updates on your moto z2 play.

Tarjeta SIM

Moto Z2 Play Simulator: Inserting and Removing a microSD Card

Discover how to put and remove a microSD card into your Moto Z2 Play to add memory for photos, videos, music, documents and more.

Moto Z2 Play Simulator: Inserting and Removing a the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Moto Z2 Play.

SIM Card FAQs - Replace & activate a new card

Aprende a configurar y activar una nueva tarjeta SIM. Reemplaza una tarjeta perdida o pon una nueva cuando traigas tu propio dispositivo (BYOD) y te cambies a un dispositivo móvil de Verizon.

Desbloquear PIN de la SIM - Smartphones/tablets Android

Conoce cómo desbloquear el PIN de la SIM de tu smartphone/tablet Android.

moto z2 play - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your moto z2 play or turn it on or off.

moto z2 play - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your moto z2 play.

moto z2 play - View SIM Card Number

Here's how to view the SIM card number associated with your moto z2 play.

Redes sociales

Administrar la privacidad en Facebook®

Si quieres cambiar tu privacidad o seguridad en Facebook, te enseñamos cómo acceder a esas opciones.

Moto Z2 Play Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your Moto Z2 Play.

Moto Z2 Play Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your Moto Z2 Play to help protect your account.

Moto Z2 Play Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your Moto Z2 Play.

Sonidos, volumen y audio

moto z2 play - Save a Ringtone

Here's how to save a music file as a ringtone on your moto z2 play.

moto z2 play - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your moto z2 play.

moto z2 play - Use Speakerphone

Here's how to utilize the speakerphone functionality on your Moto Z2 PLAY.

moto z2 play - Vibrate Mode

Here's how to set vibrate on your moto z2 play.

moto z2 play - Volume Controls

Here's how to adjust the volume if your moto z2 play doesn't vibrate or play sounds when receiving calls / messages.

Indicadores/luces de estado

moto z2 play - View Signal Strength

Here's how to view signal strength on the moto z2 play.

TV

moto z2 play - View Device Screen on TV

Here's how to view the screen of your moto z2 play on your TV or another media device.

Mensajería de texto y multimedia

Cancelar las suscripciones a mensajería de texto 

Conoce cómo cancelar las suscripciones a mensajería de texto desde tu teléfono.

Dar de baja iMessage - No se pueden enviar/recibir SMS/MMS en un dispositivo que no sea Apple

Obtén información que te ayudará si no puedes enviar o recibir mensajes de texto/MMS en un dispositivo que no sea de Apple.

Preguntas frecuentes sobre el servicio de texto a línea telefónica fija

Conoce cómo enviar un mensaje de texto a un teléfono que no sea móvil, incluso cuánto cuesta y cómo el destinatario recibirá el mensaje.

Preguntas frecuentes sobre mensajería - Mensajería internacional y correo electrónico a mensaje de texto

Obtén más información sobre el envío y la recepción de mensajes de texto, incluida la forma de bloquear mensajes de texto, restaurar mensajes de texto eliminados, mensajes de texto al y del correo electrónico y enviar mensajes internacionales.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Uso básico 
 (duración: 1:24)
Conoce sobre el uso básico de la aplicación Verizon Messages, una aplicación de mensajería de texto que te permite enviar y recibir mensajes, adjuntar fotos a tus mensajes o enviar un mensaje de grupo fácilmente.
Duración: 1:24

Video: Verizon Messages - Usa tu creatividad
 (duración: 1:31)
Agrégale un toque personal a tus mensajes con algunas herramientas simples de Verizon Messages. Personaliza fotos, e incluso envía una tarjeta eGift de uno de los más de 30 vendedores.
Duración: 1:31

Video: Verizon Messages - Estés donde estés
 (duración: 2:04)
Con Verizon Messages, programa un mensaje para mandarlo a otra hora u otro día y usa el modo "Driving" para conducir con seguridad cuando vas por la carretera.
Duración: 2:04

moto z2 play - Auto Receive Messages

If your moto z2 play is not receiving multimedia (picture / video) messages, view this info.

moto z2 play - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your moto z2 play.

moto z2 play - Delete Messages

Here's how to delete text messages from your Moto Z2 PLAY.

moto z2 play - Set Default Messaging App

Here's how to change the default app you use for text messages on your moto z2 play.

moto z2 play - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your moto z2 play.

moto z2 play - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your moto z2 play.

moto z2 play - View Text Messages

Here's how to view text messages on your moto z2 play via the Messages app.

moto z2 play - Create and Send a Text Message

Here's how to create a text message and add an attachment on your moto z2 play.

Sugerencias, trucos y soluciones rápidas

Moto Z2 Play Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your Moto Z2 Play.

Moto Z2 Play Simulator: Setting Up Moto Actions

Discover how to set up Moto Actions on your Moto Z2 Play.

Moto Z2 Play Simulator: Using Moto Display

Learn how to use Moto Display on your Moto Z2 Play.

Las 10 mejores cosas para hacer con tu nuevo smartphone

Aprende a configurar tu nuevo smartphone con características y funciones importantes.  Aprovecha al máximo tu nuevo teléfono con esta lista de sugerencias prácticas.

moto z2 play - Capture a Screenshot

Here's how to capture a screenshot on your Moto Z2 PLAY.

moto z2 play - Set Up Printing

Here's info on how to set up and add a printer to your moto z2 play.

Accesibilidad visual y auditiva

Configuración de accesibilidad - Android™

Te mostramos cómo configurar las opciones básicas de accesibilidad para tu smartphone o tablet Android.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

Gestos de ampliación/Zoom táctil - Android™

Te mostramos cómo configurar los gestos de ampliación en tu smartphone o tablet Android.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

moto z2 play - Manage TTY Settings

Here's how to change your TTY settings on your Moto Z2 PLAY.

Fondos de pantalla/Tema

Moto Z2 Play Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your Moto Z2 Play.

Wi-Fi y red

Moto Z2 Play Simulator: Connecting to a Wi-Fi Network

Learn how to use your Moto Z2 Play to connect to a Wi-Fi network, so you can access the internet without using data.

Video: Diagnóstico de problemas de una conexión Wi-Fi
 (duración: 2:55)
¿Tienes problemas con tu conexión a Wi-Fi? ¡No tengas miedo! Sigue estos sencillos pasos para activar tu conexión Wi-Fi.
Duración: 2:55

moto z2 play - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your moto z2 play with other Wi-Fi capable devices.

moto z2 play - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your moto z2 play.

moto z2 play - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your moto z2 play.

moto z2 play - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your moto z2 play to auto switch between Wi-Fi and mobile data.

moto z2 play - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your moto z2 play.

moto z2 play - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your moto z2 play.

moto z2 play - Reset Network Settings

Here's how to reset settings if your moto z2 play can't connect to data or send / receive messages.

moto z2 play - Tethered Modem Connection

Here's how to share your moto z2 play internet connection.

moto z2 play - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your moto z2 play.

moto z2 play - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi on your moto z2 play on or off.