Seguridad de internet

Usa los medios sociales, comprar por Internet, usar el correo electrónico o navegar por Internet no deberían dejarte vulnerable a ataques de virus, robo de identidad u otras fallas de seguridad. Por eso es muy importante que te informes sobre estas amenazas de seguridad y sobre cómo protegerte.

Verizon contacted me regarding a security threat
Verizon may contact customers regarding network security threats when our network monitoring tools have detected a significant amount of harmful network traffic coming from a home or office network. These threats pose a privacy and security risk to individuals and the broader network. If contacted, it is likely that a device within your home or office is infected with malware.

If you are contacted in this regard, pursuant to Verizon's Terms of Service and Acceptable Use Policy, we ask that you disconnect any such devices from your home or office network. This is an effort to protect your privacy and the network. We also ask that you contact the manufacturer's support department to determine how to properly secure the device, including closing any network ports on the device(s) exposed to the public Internet. Once fully patched with the most up to date firmware and software, please ensure that you protect access to the device by changing the admin login credentials. Use a strong password for all access points including remote viewing of the cameras. Once that is complete you may return the device to your network, and contact Verizon technical support at 800.837.4966. Please see more detailed information below.

Should these efforts fail and the device is once again found to be leveraged as an attack host, we will ask for the removal of the device until the vendor can devise an acceptable remediation.
Steps to remediate the security threat:

Immediate actions to take

Disconnect the device from your home or business internet network

Disable Wifi on the device

Remove any wired connection

Additional actions to take

Contact the device manufacturer

Get the latest software updates available for your device

Change the password on the device

Do not use the default password

Strong Passwords

Are unique and not used anywhere else.

Are not common or easily guessable.

A longer password or passphrase is better than a short, complex password.

Include a mixture of uppercase and lowercase letters, numbers, and special characters.

Disconnect the device from power (unplug the device) for several minutes, and reconnect

Advanced settings to discuss with the device manufacturer

Universal Plug and Play should not be required/enabled to allow remote access. This is likely what led to the infection.

If the device offers a cloud service, secure application, tunnel, or VPN to control who can remotely access the device, work with the manufacturer to use this secure remote access method. Doing so should help prevent unauthorized users from remotely accessing your device.

DMZ or Port Forwarding should not be required/enabled in your router to allow remote access.

Sugerencias para protegerte

Internet-connected devices

From smart speakers to thermostats, TVs to cameras, our household devices have multiplied and many are able to connect to the Internet through your home router. As convenient and handy as these smart devices are, they can pose risks to you, your family and your home network if not properly secured.

Sugerencias para protegerte:
Before purchasing and installing your devices, do your homework. Make sure the devices you are purchasing allow you to change default usernames and passwords and perform regular and automatic software updates. If it's unclear whether the device offers these capabilities, contact the seller or manufacturer. If you are unable to confirm whether the device supports password changes and software updates, or if you are able to confirm that it does not, don't purchase it--find something more secure.

When installing your smart devices, be sure to do the following:

Carefully follow the manufacturer’s set-up and security instructions.
Change the default usernames and passwords of the devices, since those credentials may be publicly available. A strong password should consist of at least 8 or more characters and have numbers, letters (uppercase and lowercase) and special characters. The longer the password, the better.
Adjust the default privacy settings to determine which data gets collected and shared. Limit accordingly.
Disable features you don't need, such as microphone, speaker or remote access administration. Disable or disallow access to the device from outside of your home network unless you are confident that you have properly secured remote access.
Enable automatic software updates on devices. Using the latest device software versions can help protect you from vulnerabilities.
Be mindful of where you place your smart devices to ensure your privacy is protected.
Be sure to turn off the device when not in use.
If the device is a video camera, smart home device, or other device that you want to be able to access from outside your home, for example through an app on your smartphone, it is especially important to make sure the device is secured from hackers and other Internet users by following steps above, otherwise anyone can take control of your device and use it for their purposes or to harm you.

Viruses, worms and spyware

Los gusanos, los virus y los programas espía informáticos y otros programas maliciosos pueden destruir o robar datos e información personal. Sin tu conocimiento, los hackers pueden usar virus para recopilar tu información personal o robar tu dinero, crédito e identidad.

Sugerencias para protegerte:

Protege tus computadoras de programas dañinos al mantener tus software antivirus actualizados
Instala parches de seguridad y actualizaciones según lo recomienda tu sistema operativo (Windows o MacOS) y otros proveedores de software

Identify theft

El robo de identidad se produce cuando alguien usa tu número de seguro social u otra información confidencial para abrir nuevas cuentas, hacer compras u obtener reembolsos impositivos. Esto puede ocurrir a través de una llamada telefónica o de un correo electrónico de una persona o empresa supuestamente legítima. Incluso podría suceder cuando alguien busca en tu basura correo que contenga información personal y recibos de la tarjeta de crédito.

Sugerencias para protegerte:

Vigila de cerca tu información personal
Si no estás completamente seguro de conocer a la persona o empresa con la que estás hablando, desconfía, haz preguntas y solicita información de devolución de llamadas
Destruye todos los documentos, tarjetas de crédito y solicitudes antes de tirarlos a la basura
Verifica tu crédito anualmente a través de una agencia de crédito de prestigio

"Phishing"

Los correos electrónicos de Phishing están diseñados para simular que provienen de una compañía legítima. El correo electrónico puede informarte que algún tipo de servicio que se te suministra normalmente está por vencer. El correo electrónico te dirige a un sitio web falso en el que se te solicita que brindes información personal, como el número de tarjeta de crédito o de seguro social, a fin de continuar con tu servicio.

Sugerencias para protegerte:

Verifica que el correo electrónico no contenga palabras con faltas de ortografía y examina atentamente la dirección del remitente.
Si nunca te inscribiste por correo electrónico en la compañía por cuestiones comerciales, desconfía
Comunícate con la compañía con la que normalmente mantienes relaciones comerciales y consúltales para verificar la solicitud

Ver también:

Productos de seguridad de Verizon

Digital Secure
Digital Secure ofrece un paquete integral de herramientas de privacidad y seguridad para tus dispositivos móviles y las computadoras de tu casa. Protege tu conexión a Internet y tus datos personales con protección antivirus, antimalware y contra el robo de identidad. Se requiere la descarga de la aplicación.

Protección de red doméstica
Home Network Protection (HNP) is a free service on your Verizon Fios Quantum Gateway Router or Fios Router that, once enabled, will automatically protect all connected devices in your home network, including non-display Internet of Things (IoT) devices (sometimes called 'headless' devices) such as smart thermostats or smart refrigerators. Home Network Protection is already loaded on your Fios Router. It also includes parental controls to manage your family's devices.

Verizon Protect Home
Verizon Protect Home brinda protección para tus productos de entretenimiento en el hogar y para el hogar inteligente elegibles, además de funciones de seguridad digital y asistencia técnica de primera calidad.

Ver también:

Preguntas frecuentes

Ver también:

Seguridad de internet

Verizon contacted me regarding a security threat

Sugerencias para protegerte

Internet-connected devices

Viruses, worms and spyware

Identify theft

"Phishing"

Productos de seguridad de Verizon

Preguntas frecuentes

¿Qué es "spyware"?

¿Cómo puedo saber si tengo un programa espía en mi computadora?

¿Cómo puedo proteger mi computadora de programas espía?

¿Qué es una barrera de protección (firewall) y cómo puede protegerme?

Controles avanzados para padres - Mantén a los niños seguros en Internet

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