Experiencing an outage..?

Sign in to manage service alerts within your Communication Preferences in My Verizon. You’ll have the ability to opt into receiving account/service related messages by email and text message.

For your safety, do not touch or move the downed line as they can often be confused with phone or cable connections. You can contact us, chat with us by clicking the blue Chat With Us tab at the bottom corner of this page to report a downed line. Additionally, you can report a downed line online via the Verizon Troubleshooter.

If your phone service is delivered over our copper network, you must have a corded phone in order to make or receive phone calls, a backup power source is not required.

Your Fiber-Optic service requires electric power to operate – during a power outage you will not be able to make or receive calls, including 911calls, without a backup power source. Depending on your equipment type, a battery backup option is available to you. If a Battery Backup Unit is installed with your Optical Network Terminal (ONT) you may use a 12-volt battery to provide up to 8 hours of basic voice service.

If your ONT has a Power Adapter, you may utilize the Verizon PowerReserve device which plugs into the Power Adapter and uses 12 D-cell batteries that provides up to 24 hours of basic voice service.

Please Note: Neither of the backup power sources will power cordless phones, other devices (including those that assist customers with disabilities or home security systems), or your Fios® Internet or TV service.

When the battery in the Battery Backup Unit (BBU) needs to be replaced, the ONT will begin to beep or chirp – this is just a warning letting you know that the 12-volt battery will soon lose its charge. Once commercial power has been restored, the battery should recharge itself and the beeping should stop. If the beeping continues after the power has been restored, the battery may need to be replaced. For those customers who want to stop the beeping/chirping from their BBU before replacing the battery, press the Alarm Silence button (available on some models) that will turn off the alarm.

Using the Battery Test strip included with your PowerReserve Device, remove and test each battery and replace any batteries that failed the test. You are responsible for purchasing any replacement batteries, which may be purchased from a wide variety of retail stores.

When the battery in the Battery Backup Unit (BBU) needs to be replaced, the ONT will begin to beep or chirp – this is just a warning letting you know that the 12-volt battery will soon lose its charge. Once commercial power has been restored, the battery should recharge itself and the beeping should stop. If the beeping continues after the power has been restored, the battery may need to be replaced. For those customers who want to stop the beeping/chirping from their BBU before replacing the battery, press the Alarm Silence button (available on some models) that will turn off the alarm.

Using the Battery Test strip included with your PowerReserve Device, remove and test each battery and replace any batteries that failed the test. You are responsible for purchasing any replacement batteries, which may be purchased from a wide variety of retail stores.

Your Battery Backup Unit (BBU) provides power for voice services for up to 8 hours. Visit verizon.com/battery to learn more about replacing your battery or to order a new one, as well as to see video instructions about replacing your 12-volt battery.

You only need to replace your battery if the battery is beeping when:

You have not experienced any interruption in commercial power

OR

Your commercial power was interrupted, but has been restored

Your PowerReserve device provides power for voice services for up to 20 hours. Using the Battery Test strip included with your PowerReserve device, remove and test each battery and replace any batteries that failed the test. You are responsible for purchasing replacement batteries.

Verizon Technical Repair will help you determine if your equipment is operable or if it needs to be replaced. If necessary, Verizon will replace damaged or missing equipment by mail, at no cost to you. Equipment by mail is ready to install when you receive it. There will be a pre-paid return label inside the shipping box which allows you to package and return the damaged equipment to Verizon.

If you believe you have damaged equipment, you should call 1.800.VERIZON (1.800.837.4966) and select the Technical Assistance option when prompted.

Store phones, tablets, batteries, chargers and other equipment in a dry, accessible location. Simple zip-lock storage bags will shield devices, and today there are many waterproof phones, cases and other protective accessories.

Keep phone and tablet batteries fully charged – in case local power is lost – well before warnings are issued.

Review the winter storm checklist and power outage checklist from the American Red Cross.

Have additional charged batteries and car-charger adapters available for back-up power.

Numerous chargers, including solar-powered devices, make it easy to stay powered up.

Maintain a list of emergency numbers – police and fire agencies; power and insurance companies; family, friends and co-workers; etc. – and program them into your wireless devices before an emergency arises.

Use your tablet to photograph and catalogue your valuables and other household belongings for possible insurance claims.

Choose from hundreds of free weather-, news- and safety-related apps and services for smartphones and tablets, the American Red Cross app, Weather Underground, and NOAA Now and other mobile resources from the National Oceanic and Atmospheric Administration.

We will repair or replace any Verizon equipment damaged due to weather events at no charge to you. Please Contact Us or chat with us by clicking the red Chat Now tab at the bottom corner of this page to report damaged equipment.