Debido a la inactividad, tu sesión finalizará en aproximadamente 2 minutos. Prolonga tu sesión haciendo clic en "OK" a continuación.

Tu sesión ha terminado debido a inactividad. Vuelve a ingresar para continuar.

Samsung Galaxy Book - Support Overview

Encuentra asistencia y herramientas específicas para tu Samsung Galaxy Book en Internet.
Simulador interactivo
The interactive simulator provides step-by-step instructions for how to use your device.

Troubleshoot Galaxy Book
Esta herramienta en Internet te ayudará a identificar y resolver problemas con tu dispositivo.

Filtra todos los temas a continuación.


Configuración, activación básica y guías de usuario

Samsung Galaxy Book - Activate / Set Up Device

Here's how to activate and set up your Galaxy Book.

Guía del usuario de Samsung Galaxy Book (PDF)

Esta guía del usuario de Samsung Galaxy Book te puede ayudar a aprovechar al máximo tu dispositivo con funciones en la pantalla de inicio, soluciones rápidas, área de notificación, sugerencias de navegación, la configuración del dispositivo y el uso avanzado.

Las 10 mejores cosas para hacer con tu nueva tablet

Aprende a configurar tu nueva tablet con características y funciones importantes. Aprovecha tu nueva tablet al máximo con estas sugerencias prácticas.

Validar dirección de emergencia (E911)

Te mostramos cómo validar tu dirección de emergencia (E911).

Windows 10 - Edit / Remove a User Account

Here's how to modify or delete a user account on your Windows 10 device.

Hacer copia de seguridad y transferir contenido

Centro de transferencia de contenido

Encuentra la mejor forma de transferir tus fotos, videos, contactos y demás contenido desde un dispositivo a otro. Consulta las instrucciones paso a paso para los dispositivos, según el sistema operativo que tengan.

Samsung Galaxy Book - Transfer Data via USB

Here's how to transfer data for your Galaxy Book via a USB cable.

Transferir contenido con la aplicación móvil Samsung Smart Switch™ (transferencia por cable USB)

Te mostramos cómo transferir contenido desde tu dispositivo anterior a tu teléfono Samsung actual.

Transfiere contenido con la aplicación móvil Samsung Smart Switch™ (desde iOS)

Aquí te mostramos cómo transferir contenido de un dispositivo iOS a tu teléfono Samsung.

Lo básico

Cómo limpiar/desinfectar tu dispositivo

Aprende cómo limpiar y desinfectar correctamente tu smartphone, tablet, el teléfono básico, reloj inteligente y jetpack.

Samsung Galaxy Book Simulator: Charging Your Tablet

Learn how to charge your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Getting to Know Your Tablet

Un mapa interactivo de la pantalla de inicio y los botones de tu Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Turning Your Tablet On and Off

Learn how to power on and shut down your Samsung Galaxy Book.

Batería y carga

Problemas de carga y energía: Dispositivos con batería no extraíble

Si tienes problemas con tu batería no extraíble porque no se carga o no se mantiene cargada, consulta esta información.

Samsung Galaxy Book - Power the Device On / Off

Here's how to turn your Galaxy Book on or off.

Samsung Galaxy Book - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy Book.

Bluetooth®

Samsung Galaxy Book Simulator: Pairing with a Bluetooth® Device

See how to pair your Samsung Galaxy Book with your Bluetooth device.

Cámara, fotos y videos

Samsung Galaxy Book - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, etc.) for your Galaxy Book.

Samsung Galaxy Book Simulator: Recording a Video

Aprende a grabar un video usando tu Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Sharing Videos

A visual guide for sharing videos by email, social networks and more using your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Taking a Picture

Discover how to take a photo using your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Taking a Selfie

Una guía interactiva sobre cómo tomar una selfie con tu Samsung Galaxy Book

Contactos

Samsung Galaxy Book Simulator: Adding a Contact

See how to add a new contact to your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy Book.

Configuraciones de dispositivos

Samsung Galaxy Book Simulator: Accessing Settings

Explore how to access settings on your Samsung Galaxy Book to change alert sounds, turn off GPS and more.

Samsung Galaxy Book Simulator: Adjusting the Screen Timeout and Brightness

Learn how to save battery life on your Samsung Galaxy Book by adjusting the screen timeout.

Samsung Galaxy Book Simulator: Changing Sounds

Learn how to change the sounds on your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Setting to Silent

Explore ways to mute your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Turning Airplane Mode On and Off

Una guía interactiva para configurar tu Samsung Galaxy Book en modo Airplane.

Email/Gmail

Samsung Galaxy Book Simulator: Forwarding an Email

Aprende cómo reenviar un correo electrónico en tu Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Replying to an Email

Discover how to reply to an email on your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Sending an Email

Una guía visual paso a paso para enviar un email con tu Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Setting Up Corporate Email

Learn how to access your work email on your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Setting Up Personal Email

See how to access your existing email account on your Samsung Galaxy Book.

Puertos de email y mensajería estándar

Aquí encontrarás información sobre los puertos de mensajería de correo electrónico estándar, que te puede ayudar a configurar las opciones avanzadas de correo electrónico.

Video: Diagnóstico de problemas de email personal y corporativo
 (duración: 3:21)
Conoce cómo solucionar los problemas con tu email personal y corporativo con solo unos simples pasos.
Duración: 3:21

Find My Phone

Samsung Galaxy Book - Find My Device

Here's how to use Find My Device to remotely locate, lock and erase your Galaxy Book.

GPS y servicios basados en la ubicación

Encontrar mi móvil Samsung

Aprende a activar Encontrar mi móvil en tu dispositivo Samsung.

Pantalla de inicio

Samsung Galaxy Book Simulator: Moving a Tile on the Start Menu

Learn how to move tiles on the Start Menu of your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Pinning a Tile to the Start Menu

An interactive guide on how to pin tiles on the Start Menu of your Samsung Galaxy Book for quick access to them.

Samsung Galaxy Book Simulator: Resizing a Tile on the Start Menu

Learn how to resize tiles on the Start Menu of your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Unpinning a Tile from the Start Menu

See how to unpin tiles from the Start Menu of your Samsung Galaxy Book.

Internet y navegador de Internet

Allow / Block Browser Cookies - Microsoft® Edge

If you can't browse the internet or view website images via the Edge browser on your device, view this info.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Desactivar Work Offline - Navegador de Internet

Te mostramos cómo ver si estás fuera de línea si no puedes conectarte a Internet con una computadora con Internet Explorer, Chrome o Firefox.

Samsung Galaxy Book - Open Web Browser

Here's how to open a web browser on your Samsung Galaxy Book.

Samsung Galaxy Book - Websites

Here's how to launch a website on your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Bookmarking a Website

Learn how to bookmark a website on your Samsung Galaxy Book, so it's easy to find later.

Samsung Galaxy Book Simulator: Navigating to a Website

Discover how to find a website using your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy Book.

Teclado

Samsung Galaxy Book - Connect Keyboard Cover

Here's how to attach the removable keyboard cover from your Galaxy Book.

Samsung Galaxy Book - Keyboard Settings

Here's how to manage keyboard settings for your Galaxy Book.

Idioma

Samsung Galaxy Book Simulator: Changing the Language

Discover how to change the language settings on your Samsung Galaxy Book.

Bloqueo, desbloqueo, contraseña y seguridad

Restore Default Settings - Samsung SCH-u410

Conoce cómo restablecer la configuración del sonido, la pantalla, el teléfono y las llamadas de tu Samsung SCH-u410.

Samsung Galaxy Book - Device Lock

Here's how to lock and unlock the screen for your Galaxy Book.

Samsung Galaxy Book Simulator: Setting Screen Security

A visual guide for setting screen security on your Samsung Galaxy Book to help protect your private information.

Samsung Galaxy Book Simulator: Unlocking the Screen

See how to unlock the screen on your Samsung Galaxy Book.

Memoria/almacenamiento

Samsung Galaxy Book - Insert SD / Memory Card

Here's how to remove the SD / Memory Card for your Galaxy Book.

Samsung Galaxy Book - Remove SD / Memory Card

Here's how to remove an SD / Memory Card from your Galaxy Book.

Navegación y multitareas

Samsung Galaxy Book Simulator: Navigating the Start Menu

A visual guide for navigating the start menu on your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Switching to Tablet Mode

Find out how to switch to tablet mode on your Samsung Galaxy Book.

Sistema operativo y software

Reboot the Router

Si no puedes conectarte a tu enrutador Wi-Fi, una posible solución es reiniciarlo o restablecerlo.

Samsung Galaxy Book - Restore to Factory Default

Here's how to restore your Galaxy Book to default factory settings.

Samsung Galaxy Book - Actualización de software

Descubre los beneficios de la actualización de software más reciente y ve instrucciones para saber cómo descargar el software a tu dispositivo.

S Pen

Samsung Galaxy Book - Air Command

Here's how to manage Air Command settings for your Galaxy Book.

Samsung Galaxy Book - Configure S Pen™ Settings

Here's how to configure S Pen settings (e.g., Show visual effects, Show cursor, etc.) on your Galaxy Book.

Samsung Galaxy Book - Direct S Pen™ Input

Here's info on S Pen handwriting options for your Galaxy Book.

Tarjeta SIM

Samsung Galaxy Book - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Galaxy Book.

Samsung Galaxy Book Simulator: Inserting and Removing a microSD Card

Discover how to put and remove a microSD card into your Samsung Galaxy Book to add memory for photos, videos, music, documents and more.

Samsung Galaxy Book Simulator: Inserting and Removing the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Samsung Galaxy Book.

Redes sociales

Administrar la privacidad en Facebook®

Si quieres cambiar tu privacidad o seguridad en Facebook, te enseñamos cómo acceder a esas opciones.

Samsung Galaxy Book Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your Samsung Galaxy Book to help protect your account.

Samsung Galaxy Book Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your Samsung Galaxy Book.

Sonidos, volumen y audio

Samsung Galaxy Book - Volume Controls

Here's how to adjust the volume if your Galaxy Book doesn't vibrate or play sounds when receiving messages / email.

Sugerencias, trucos y soluciones rápidas

Samsung Galaxy Book - Capture a Screenshot

Here's how to capture a screenshot on your Galaxy Book.

Samsung Galaxy Book Simulator: Accessing Air Command

Learn how to access air comman on your Samsung Galaxy Book with your S Pen.

Samsung Galaxy Book Simulator: Creating Notes

Learn how to create notes with your S Pen on your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Multitasking Between Apps

Find out how to multitask between apps on your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Using Apps Side-by-Side

See how to multitask between apps on your Samsung Galaxy Book.

Las 10 mejores cosas para hacer con tu nueva tablet

Aprende a configurar tu nueva tablet con características y funciones importantes. Aprovecha tu nueva tablet al máximo con estas sugerencias prácticas.

Fondos de pantalla/Tema

Samsung Galaxy Book Simulator: Changing the Windows Accent Color

A visual guide for changing the windows accent color on your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Changing the Windows Theme

Find out how to change the windows theme on your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Customizing the Lock Screen

Learn how to customize the lock screen on your Samsung Galaxy Book.

Wi-Fi y red

CDMA Network Retirement - Business

Si tienes problemas para activar un dispositivo 3G/4G, aquí encontrarás información sobre la discontinuidad de la red CDMA.

Delete and Recreate Manual Dial-Up Networking (DUN) Connections - Windows® 10

Here's how to delete and recreate manual dial-up networking connections on Windows 10.

Samsung Galaxy Book Simulator: Connecting to a Wi-Fi Network

Learn how to use your Samsung Galaxy Book to connect to a Wi-Fi network, so you can access the internet without using data.

Video: Diagnóstico de problemas de una conexión Wi-Fi
 (duración: 2:55)
¿Tienes problemas con tu conexión a Wi-Fi? ¡No tengas miedo! Sigue estos sencillos pasos para activar tu conexión Wi-Fi.
Duración: 2:55