Care Smart watch de Verizon

VerizonSucks · 1 month ago

Buyer Beware! I am trying to help others avoid the scam that is this device and service provided by a shady and crooked company. Verizon should tell customers that they should only purchase these if you have other Verizon serviced smart devices. The reason is they can’t set up any kind of online account management(billing/settings/etc.) without being able to send confirmation text/two factor authentication codes to a Verizon-serviced device. These watches are only able to send and receive messages and calls from a list of 10 approved contacts. I have tried to set up online bill pay and account management on at least 6 different occasions and Verizon simply can’t do it. Now they want to charge for services and devices that do not perform as promised and they want to stick time with the bill. This is a horrible company with horrible service. The Apple Watch se with service from ANY other provider would be a much wiser choice.

Disappointed · 2 months ago

You can get into the App one time to set up. After that, nothing. You cannot sign in to app or make any changes. There is no customer service available for this watch or app. If you try to contact off-shore customer service for Verizon, they cannot do anything with the CareSmart watch or app. Get the SecuLife SOS watch instead. The watch is bulky, but at least the off-shore customer service folks will work with you until any issue is fixed. Perfect product here from Verizon... right up to the moment that you want to get into the app a second time to make changes. Then... nothing. Junk.

VerizonSucks · 1 month ago

Buyer Beware! I am trying to help others avoid the scam that is this device and service provided by a shady and crooked company. Verizon should tell customers that they should only purchase these if you have other Verizon serviced smart devices. The reason is they can’t set up any kind of online account management(billing/settings/etc.) without being able to send confirmation text/two factor authentication codes to a Verizon-serviced device. These watches are only able to send and receive messages and calls from a list of 10 approved contacts. I have tried to set up online bill pay and account management on at least 6 different occasions and Verizon simply can’t do it. Now they want to charge for services and devices that do not perform as promised and they want to stick time with the bill. This is a horrible company with horrible service. The Apple Watch se with service from ANY other provider would be a much wiser choice.

Disappointed · 2 months ago

You can get into the App one time to set up. After that, nothing. You cannot sign in to app or make any changes. There is no customer service available for this watch or app. If you try to contact off-shore customer service for Verizon, they cannot do anything with the CareSmart watch or app. Get the SecuLife SOS watch instead. The watch is bulky, but at least the off-shore customer service folks will work with you until any issue is fixed. Perfect product here from Verizon... right up to the moment that you want to get into the app a second time to make changes. Then... nothing. Junk.

Windy Ridge Ranch · 2 months ago

How can a company advertise a "care" product for seniors without technical support? It is unconscionable to me that Verizon would not support the app (which was created by Verizon). I spent over two hours on the phone with two reps trying to get into the app to adjust my 82-year-old mother's contact list. Unfortunately, the app does not work for me, so I cannot track her whereabouts or update the phone's settings – which are extremely restrictive. Don't waste your money or time on this worthless product. It is very limited in what it can do. It's too easy for elders to accidentially call or hang up on someone.

Tiffani · 2 months ago

Yes, I'd recommend this product.

I purchased this for my father in law for the fall detection and the location, he didn’t need it for the calls or text, very satisfied

BSA1 · 3 months ago

we got this for our 9 year old to use to bike around neighborhood. It worked fine calling but the warranty should be longer than a year. Havent had it for a year and it just stopped working, wont turn on, wont charge. The app for it is slow so by the time you see where he is he is already at a different location. And you cant send his number to anybody unless they have the app. so grandparents that were back up in case we couldnt be reached, have to download the app as well. Its not as simple as it should be

JanG · 4 months ago

Reading the phone and hearing the phone is hard for a 95 year old, which is why it was purchased. We had constant misdials and frustrations with use. The phone went out and was replaced and it was impossible to set up.

TX2022 · 5 months ago

Not user friendly and customer service doesnt know how to help. The use is functional to the APP mainly. You cant text messages - only symbols and set words.

Blacklistwar · 5 months ago

Yes, I'd recommend this product.

I am a truck driver and I use it to let my wife know when I made it to wherever I'm being sent and I also ride motorcycle and I use it to let her know my exact location to give her a piece of mind, the only thing I would like is to change it to military time

dee003 · 6 months ago

We got this for our 10-year-old son when he started riding the bus home from school. We wanted him to have a way to let us know he was on the bus safely and contact us in an emergency, but didn't want him to have a cell phone with all the features. This stays on his wrist so it isn't lost easily. The watch itself is fine. It fits him well and he was able to navigate it just fine. The app is the problem. There is an app that you download on your phone to add contacts and adjust other settings. THIS APP IS THE ONLY WAY YOU CAN CONTACT THE WATCH! I had no idea when I got this that you wouldn't be able to just call and text the watch directly. Everything goes through the app and the app is incredibly glitchy and difficult to navigate. I constantly have to force close it (I'm using the iPhone 12 Pro Max) and reload it to be able to do anything within the app. I miss texts from my son because they come through the app and I don't know that the app has crashed in the background. The location feature works ok, but it isn't live (turning on live tracking significantly drains the battery on the watch) and takes forever to update the current location. The only thing that seems to come through correctly are calls, which do come through as regular phone calls. It just seems a shame that a company as large and as successful as Verizon couldn't have put more thought and care into an app marketed to be for children and the elderly.

Annie · 7 months ago

Yes, I'd recommend this product.

This watch has helped me stay in touch with my mom who has Dementia. She can no longer keep track of a phone, and this wrist phone is always with her. It gives me great peace of mind. It functions well.