of reviewers recommend this product.
Absolute trash terrible customer support
VerizonSucks · 1 month ago
Buyer Beware! I am trying to help others avoid the scam that is this device and service provided by a shady and crooked company. Verizon should tell customers that they should only purchase these if you have other Verizon serviced smart devices. The reason is they can’t set up any kind of online account management(billing/settings/etc.) without being able to send confirmation text/two factor authentication codes to a Verizon-serviced device. These watches are only able to send and receive messages and calls from a list of 10 approved contacts. I have tried to set up online bill pay and account management on at least 6 different occasions and Verizon simply can’t do it. Now they want to charge for services and devices that do not perform as promised and they want to stick time with the bill. This is a horrible company with horrible service. The Apple Watch se with service from ANY other provider would be a much wiser choice.
NO customer service! Dont Buy!
Disappointed · 2 months ago
You can get into the App one time to set up. After that, nothing. You cannot sign in to app or make any changes. There is no customer service available for this watch or app. If you try to contact off-shore customer service for Verizon, they cannot do anything with the CareSmart watch or app. Get the SecuLife SOS watch instead. The watch is bulky, but at least the off-shore customer service folks will work with you until any issue is fixed. Perfect product here from Verizon... right up to the moment that you want to get into the app a second time to make changes. Then... nothing. Junk.
2. Data usage applies for app download and use.
3. Numbers must be registered through the Care Smart App. Care Smart watch permits up to nine contacts in addition to the primary registered caregiver.
4. Dependent on carrier coverage. Device must be turned on. Consent to location tracking is required during pairing; the watch will receive notifications about location tracking 24 hours after pairing is complete, and at 30-day intervals thereafter. These notifications let wearers know that their location is being shared with their Trusted Contacts. Verizon makes no representations or warranties about the availability or accuracy of the GPS or about the accuracy or completeness of any map data or other information.