Audífonos intrauditivos Anker Soundcore Liberty Air 2 Pro True Wireless

Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.

To fix the sound issue, we kindly ask you to try the following tips:

1. Try reducing the distance between your right earbud and your audio device, like having your audio device in your right pocket or right side. Your right Soundcore Liberty earbud is the master (main) earbud. It connects to your audio device and to the left earbud.
2. Reset the earbuds: Place the earbuds back into the charging case and keep the case open, and then tap and hold the button at the back of the case for 10 seconds until both earbuds' LED lights flash red 3 times.
3. Reset your Bluetooth connection by turning off your device's Bluetooth for at least 10 seconds and then turn it back on. Please note, turning Bluetooth off and back on quickly will not reset the connection.
4. Try to use the earbuds on your other devices


Regarding the fit issue, please also try:

1-Please first look at the L/R logo on the back of the earbuds to ensure that the right and left ears are properly worn.
2-Choose the ear tips that fit the ear canal best to replace.
3-Turn the earbuds and find the most comfortable position.

Please feel free to contact us via service@soundcore.com with your order information and problems. We will always be more than happy to help you.

Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.

To fix the sound issue, we kindly ask you to try the following tips:

1. Try reducing the distance between your right earbud and your audio device, like having your audio device in your right pocket or right side. Your right Soundcore Liberty earbud is the master (main) earbud. It connects to your audio device and to the left earbud.
2. Reset the earbuds: Place the earbuds back into the charging case and keep the case open, and then tap and hold the button at the back of the case for 10 seconds until both earbuds' LED lights flash red 3 times.
3. Reset your Bluetooth connection by turning off your device's Bluetooth for at least 10 seconds and then turn it back on. Please note, turning Bluetooth off and back on quickly will not reset the connection.
4. Try to use the earbuds on your other devices


Regarding the fit issue, please also try:

1-Please first look at the L/R logo on the back of the earbuds to ensure that the right and left ears are properly worn.
2-Choose the ear tips that fit the ear canal best to replace.
3-Turn the earbuds and find the most comfortable position.

Please feel free to contact us via service@soundcore.com with your order information and problems. We will always be more than happy to help you.

So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

Remember your device comes with an 18-month warranty, and anytime you need help just let us know.
Email: service@soundcore.com
Phone number: +1 (800) 988 7973

So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

Remember your device comes with an 18-month warranty, and anytime you need help just let us know.
Email: service@soundcore.com
Phone number: +1 (800) 988 7973

Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.

To fix the sound issue, we kindly ask you to try the following tips:

1. Try reducing the distance between your right earbud and your audio device, like having your audio device in your right pocket or right side. Your right Soundcore Liberty earbud is the master (main) earbud. It connects to your audio device and to the left earbud.
2. Reset the earbuds: Place the earbuds back into the charging case and keep the case open, and then tap and hold the button at the back of the case for 10 seconds until both earbuds' LED lights flash red 3 times.
3. Reset your Bluetooth connection by turning off your device's Bluetooth for at least 10 seconds and then turn it back on. Please note, turning Bluetooth off and back on quickly will not reset the connection.
4. Try to use the earbuds on your other devices

Please feel free to contact us via service@soundcore.com with your order information and problems. We will always be more than happy to help you.

So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

Remember your device comes with an 18-month warranty, and anytime you need help just let us know.
Email: service@soundcore.com
Phone number: +1 (800) 988 7973

So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

Remember your device comes with an 18-month warranty, and anytime you need help just let us know.
Email: service@soundcore.com
Phone number: +1 (800) 988 7973

So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

Remember your device comes with an 18-month warranty, and anytime you need help just let us know.
Email: service@soundcore.com
Phone number: +1 (800) 988 7973