Audífonos intrauriculares Anker Soundcore Liberty Air 2 True Wireless

Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

Remember your device comes with an 18-month warranty, and anytime you need help just let us know.
Email: service@soundcore.com
Phone number: +1 (800) 988 7973

Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

Remember your device comes with an 18-month warranty, and anytime you need help just let us know.
Email: service@soundcore.com
Phone number: +1 (800) 988 7973

Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

Remember your device comes with an 18-month warranty, and anytime you need help just let us know.
Email: service@soundcore.com
Phone number: +1 (800) 988 7973

Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

Remember your device comes with an 18-month warranty, and anytime you need help just let us know.
Email: service@soundcore.com
Phone number: +1 (800) 988 7973

So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

Remember your device comes with an 18-month warranty, and anytime you need help just let us know.
Email: service@soundcore.com
Phone number: +1 (800) 988 7973

So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

Remember your device comes with an 18-month warranty, and anytime you need help just let us know.
Email: service@soundcore.com
Phone number: +1 (800) 988 7973

Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

Remember your device comes with an 18-month warranty, and anytime you need help just let us know.
Email: service@soundcore.com
Phone number: +1 (800) 988 7973

Thank you so much for sharing your experience. We're really sorry you've encountered this issue!

If possible, please try the following steps to see if the issue persists:
1. Delete (forget/ignore) the pairing records for the headphones (both Liberty & Liberty L) on your device (phone/tablet/etc.) and turn off the Bluetooth.
2. Reset the earbuds using the following steps:
- Place the earbuds back into the charging case and keep the case open.
- Tap and hold the button at the back of the case for 10 seconds until both earbuds' LED lights flash red 3 times.
3. After the reset you will see the white light flashes quickly on the one earbud and the light flashes slowly on the other side, which means they pair together.
4. Turn on the Bluetooth on your device again, search for the Liberty (not Liberty L) and pair the device to see if that worked.
5. Please try with another device (phone/tablet/etc.) and see if the issue is the same.

Note: When there is a pop-up window for you to confirm pairing. Select ""pair"". If you select ""cancel"" accidentally, you need to delete the earbuds from the device's Bluetooth history and re-pair the earbuds.

If those don't help, please reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.

We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!

Thank you so much for sharing your experience. We're really sorry you've encountered this issue!

If possible, please try the following steps to see if the issue persists:
- Use the default phone call on another phone to see if it makes any difference.
- Download the Soundcore APP and upgrade the firmware to the latest version.

If those don't help, please reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.

We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!

Thank you so much for sharing your experience. We're really sorry you've encountered this issue!

If possible, please try the following steps to see if the issue persists:
1. Confirm the charging case has power left (press the button on the case and note if an LED is illuminated). If the case LED does not light up, please charge the case first. Connect the case with the included USB-C cable and plug it into a USB power source to charge it for 2 hours.
2. Ensure all charging contact pins on the earbuds and charging case are completely clean and dry of sweat and water. You can also use cleaning alcohol for cleaning the contacts. Use a dry cloth to ensure the parts are clean and dry afterwards before using.
3. Please place the earbuds correctly into the charging case. When you put the earbuds back into the case, the first and third lights on the case flash twice to indicate both earbuds are charging normally. Charge the headphones for 1.5 hours until they are fully charged. While charging the LED on the earbuds is breathing. When the devices are full, the LEDs will turn off.

Please also reset the earbuds as the following steps to see if it is helpful:
-Delete (forget/ignore) the pairing records for the headphones (both Liberty & Liberty L) on your device (phone/tablet/etc.) and turn off the Bluetooth.
-Reset the earbuds using the following steps:
1). Place the earbuds back into the charging case and keep the case open.
2).Tap and hold the button at the back of the case for 10 seconds until both earbuds' LED lights flash red 3 times.
-After the reset you will see the white light flashes quickly on the one earbud and the light flashes slowly on the other side, which means they pair together.
-Turn on the Bluetooth on your device again, search for the Liberty (not Liberty L) and pair the device to see if that worked.
-Please try with another device (phone/tablet/etc.) and see if the issue is the same.

Note: When there is a pop-up window for you to confirm pairing. Select "pair". If you select "cancel" accidentally, you need to delete the earbuds from the device's Bluetooth history and re-pair the earbuds.

If those don't help, please reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.

We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!