Audífonos intrauriculares Anker Soundcore Liberty Air 2 True Wireless

Thank you so much for sharing your experience. We're really sorry you've encountered this issue!

If possible, please try the following steps to see if the issue persists:
-Delete (forget/ignore) the pairing records for the headphones (both Liberty & Liberty L) on your device (phone/tablet/etc.) and turn off the Bluetooth.
-Reset the earbuds using the following steps:
1). Place the earbuds back into the charging case and keep the case open.
2).Tap and hold the button at the back of the case for 10 seconds until both earbuds' LED lights flash red 3 times.
-After the reset you will see the white light flashes quickly on the one earbud and the light flashes slowly on the other side, which means they pair together.
-Turn on the Bluetooth on your device again, search for the Liberty (not Liberty L) and pair the device to see if that worked.
-Please try with another device (phone/tablet/etc.) and see if the issue is the same.

Note: When there is a pop-up window for you to confirm pairing. Select "pair". If you select "cancel" accidentally, you need to delete the earbuds from the device's Bluetooth history and re-pair the earbuds.

If those don't help, please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.

We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!

So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

Remember your device comes with an 18-month warranty, and anytime you need help just let us know.
Email: support@anker.com
Phone number: +1 (800) 988 7973

Thank you so much for sharing your experience. We're really sorry you've encountered this issue!

If possible, please try the following steps to see if the issue persists:
-Delete (forget/ignore) the pairing records for the headphones (both Liberty & Liberty L) on your device (phone/tablet/etc.) and turn off the Bluetooth.
-Reset the earbuds using the following steps:
1). Place the earbuds back into the charging case and keep the case open.
2).Tap and hold the button at the back of the case for 10 seconds until both earbuds' LED lights flash red 3 times.
-After the reset you will see the white light flashes quickly on the one earbud and the light flashes slowly on the other side, which means they pair together.
-Turn on the Bluetooth on your device again, search for the Liberty (not Liberty L) and pair the device to see if that worked.
-Please try with another device (phone/tablet/etc.) and see if the issue is the same.

Note: When there is a pop-up window for you to confirm pairing. Select "pair". If you select "cancel" accidentally, you need to delete the earbuds from the device's Bluetooth history and re-pair the earbuds.

If those don't help, please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.

We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!

So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

Remember your device comes with an 18-month warranty, and anytime you need help just let us know.
Email: support@anker.com
Phone number: +1 (800) 988 7973

So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

Remember your device comes with an 18-month warranty, and anytime you need help just let us know.
Email: support@soundcore.com
Phone number: +1 (800) 988 7973

So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

Remember your device comes with an 18-month warranty, and anytime you need help just let us know.
Email: support@soundcore.com
Phone number: +1 (800) 988 7973

Thank you so much for sharing your experience. We're really sorry you've encountered this issue!

If possible, please try the following steps to see if the issue persists:
-Delete (forget/ignore) the pairing records for the headphones (both Liberty & Liberty L) on your device (phone/tablet/etc.) and turn off the Bluetooth.
-Reset the earbuds using the following steps:
1). Place the earbuds back into the charging case and keep the case open.
2).Tap and hold the button at the back of the case for 10 seconds until both earbuds' LED lights flash red 3 times.
-After the reset you will see the white light flashes quickly on the one earbud and the light flashes slowly on the other side, which means they pair together.
-Turn on the Bluetooth on your device again, search for the Liberty (not Liberty L) and pair the device to see if that worked.
-Please try with another device (phone/tablet/etc.) and see if the issue is the same.

Note: When there is a pop-up window for you to confirm pairing. Select "pair". If you select "cancel" accidentally, you need to delete the earbuds from the device's Bluetooth history and re-pair the earbuds.

If those don't help, please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.

We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!

So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

Remember your device comes with an 18-month warranty, and anytime you need help just let us know.
Email: support@soundcore.com
Phone number: +1 (800) 988 7973

Thank you so much for sharing your experience. We're really sorry you've encountered this issue!

If possible, please try the following steps to see if the issue persists:
- Please first look at the L/R logo on the back of the earbuds to ensure that the right and left ears are properly worn.
- Choose the ear tips that fit the ear canal best to replace.
- Turn the earbuds and find the most comfortable position.

If those don't help, please reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.

We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!

Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.

We are dedicated to ensuring your 100% satisfaction. Please reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.

We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!

So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

Remember your device comes with an 18-month warranty, and anytime you need help just let us know.
Email: service@soundcore.com
Phone number: +1 (800) 988 7973