Trapeadora robot iRobot Braava jet m6 con Wi-Fi

Kayla · 8 days ago

Buyer BEWARE!! The mop is not made to last and their customer service is worse!!! We have had to have our $500 unit replaced several times and always ends up failing. I never asked for anything for free, never asked for our money back, simply want what I paid for to work. Spent hours on the phone troubleshooting with multiple representatives/managers, was hung up on multiple times, undermined and untimely resulting in being told there is nothing that can be done and we need to purchase another unit. Save your money!! Hopefully this review will stop the next person from purchasing!!

Frogdog99 · 10 days ago

Like several reviews here I loved this mop when I first got it. Ordered as a package along with the vacuum and automatic emptying station. About a year in I started having issues. It stopped reporting when the tank was empty and kept mopping when empty. CS and online FAQs weren't able to help. It sort of started working ok and I monitored the tank whenever in use. Then it stopped charging. Tried all the suggestions. Also bought a new battery. That seemed to help for the next few times I used it. Then stopped charging. After many resets and cleanings it seemed to work again. But only for a little while. Now a few months out of warranty it seems dead. Won't connect. Occasionally flashes a white light ring but generally won't respond. This is not an inexpensive item but now I'm faced with replacing it or giving up on the robot mop all together. Very disappointed. The vacuum is great. Too bad the mop isn't the same quality

Kayla · 8 days ago

Buyer BEWARE!! The mop is not made to last and their customer service is worse!!! We have had to have our $500 unit replaced several times and always ends up failing. I never asked for anything for free, never asked for our money back, simply want what I paid for to work. Spent hours on the phone troubleshooting with multiple representatives/managers, was hung up on multiple times, undermined and untimely resulting in being told there is nothing that can be done and we need to purchase another unit. Save your money!! Hopefully this review will stop the next person from purchasing!!

Frogdog99 · 10 days ago

Like several reviews here I loved this mop when I first got it. Ordered as a package along with the vacuum and automatic emptying station. About a year in I started having issues. It stopped reporting when the tank was empty and kept mopping when empty. CS and online FAQs weren't able to help. It sort of started working ok and I monitored the tank whenever in use. Then it stopped charging. Tried all the suggestions. Also bought a new battery. That seemed to help for the next few times I used it. Then stopped charging. After many resets and cleanings it seemed to work again. But only for a little while. Now a few months out of warranty it seems dead. Won't connect. Occasionally flashes a white light ring but generally won't respond. This is not an inexpensive item but now I'm faced with replacing it or giving up on the robot mop all together. Very disappointed. The vacuum is great. Too bad the mop isn't the same quality

Still disappointed · 13 days ago

It can do a decent job WHEN it works, but 9 times out of 10 it's too feeble to move itself off the base unless you're standing next to it and can give it a push to get started. Customer service did reach out to me and sent me new tires to help with the traction, but after two goes it went back to not being able to move itself again. For the money, they really need to come up with a robot that is capable of moving by itself. I mean, that's kind of the definition of a robot.

RSH · 16 days ago

This mop gets stuck easily, it will not go over a thin transition from room to room. It's not able to do what it's advertised to be able to do. I will be returning it.

Disappointed Client · 16 days ago

I purchased a i7 brava m6 bundle a couple years back. They worked amazing when we first got them, really up until about 6 months ago. Then all of a sudden our brava m6 mop stopped working. It wouldn't charge anymore. I contacted customer service and they said it's out of warranty and they couldn't help. After arguing with them about the longevity of the robots only lasting a couple years they caved and sent me a power cord, obviously not the problem, but I guess customer service could say they tried. I also purchased an extra battery at CS's recommendation. Still didn't work. I've tried contacting CS again through email but can't get a response. Maybe I'm old fashioned but if I pay a good amount of money for an item, I expect it to last more than 2 years, warranty or not. And if it doesn't, I expect the manufacturer to take responsibility for a defective item.

Scott · 17 days ago

The mopping robot worked for several months then proceeded to die 10 months after purchasing. Robot will not charge, error message says install genuine iRobot battery (which is present) and will do nothing at all. Customer service is not available. Unable to reach anyone on the phone and submitting a ticket via the website with a "2 day" turnaround goes unanswered. For $450, I would think about spending money elsewhere.

Jo · 29 days ago

bought 2 years ago, and now it won't charge. tried rebooting, uninstalling and reinstalling the battery. The trouble shooting info on app is so vague and homogenized, it's like rocket science! And much more trouble than getting out my O-Cedar mop from the closet and just mopping myself! Also the cleaning solution is always out of stock when I need some. I've spent more time trying to get it to work than I ever did mopping.

big al · 1 month ago

I get errors code 7 wheel assemblies, would purchase wheel assemblies if avaible. Only option is trade for new, trade in is only $75.00 cost me $274.00 for wheels, To much Need to look at different brand

M6 frustrated · 1 month ago

Sí, recomendaría este producto.

I was very frustrated trying to get the M6 to link to my J7 vacuum. From what I read/understood was they would link and the mapping part would be done on the M6 so it wouldn't have to map again. I sent it out 4 times mopping at over an hour each and never got close to finishing. I do have a 3400 square foot home (not all hard surface), so it's a big job. I finally read where you could use the dry sweeping pad to map quicker. That was the key. This should actually be the first step when sending it out to map. Then you can do the rooms/labels/etc and finally go mop. It also isn't covering all ground like the J7 does, like in corners and such. It does dry quick with the fluid provided. I am impressed with that. I love the J7 but no really impressed with the M6. I would recommend but will let everyone know that it's a pain getting it going and be prepared for your cleaning jobs even in small areas to take over 30 minutes to do when the J7 does the same job in 2 minutes.

Stormy · 1 month ago

I waited a while before writing this review so that the depth of my frustration would not come out in the composing... I failed. I have had the Braava M6 for a bit over a year, now, and I have yet to have my entire place (ground floor only) mapped or properly mopped. Little did I know that the max height for its threshold was a few mm's /below/ standard build code on a new house because, even defining thresholds, it gets stuck. I have called CS numerous times and have been told a variety of things to try; all of which I did try, and still I can't get it to work properly unless I put it in a room with a door, and close it so that it only mops that area. That, though, kind of defeats the purpose of the whole unit. I can't even find a way to jimmy-rig some thing to get it to map the whole place. Recently, upon suggestion, I reset the whole thing and managed to download the map from my Roomba (which I LOVE) to the Braava since they're supposed to be compatible. Instead, and to my frustration, I have to stalk after the thing to move it out of rooms it was never asked to go in to. Bottom line? If you live in the kind of place where you have no, or minimal height, thresholds then this is for you. If not... it's useless and frustrating.