JBL Bar 9.1 Surround

Thanks for your inquiry. Yes, our JBL Bar 9.1 offers a remote control learning function that enables you to program your TV remote for operating the JBL Bar 9.1.

Thanks for your inquiry. You may want to check if the rear satellite speakers of the JBL Bar 9.1 are charged properly when docked in the soundbar. You may also charge these speakers via a Micro USB cable and an adapter with 5V and at least 2.3A. If the issue still persists, please contact our customer support for further assistance.

Thanks for your inquiry. The Detachable speakers of our Bar 9.1's playtime may vary depending on volume and music content. If the speaker doesn't meet the advertised playtime hours even at low to mid-volume levels, there could be a problem with the battery of the unit. Please contact our Customer Support via our website or toll-free number, so we can assist you.

Thanks for reaching out. We're here to help with your JBL Bar 9.1. While it could indicate an issue with the soundbar, please try to switch different HDMI or optical cables to see if the same problem occurs. In addition, we suggest connecting the soundbar to another source to determine if it's a source-driven issue. If the issue continues, please contact our customer support via our official website or toll-free hotline for more assistance.

The HDMI cable that came with our JBL Bar 9.1 supports eARC.

Our JBL Bar 9.1 soundbar is a stand-alone system and isn't compatible with hearing aids.

Yes, our JBL Bar 9.1 is compatible with a PS5. You may connect the PS5 directly to the HDMI IN of the soundbar or connect the PS5 to the HDMI IN of your TV, then use an HDMI eARC to the HDMI out of the soundbar.

Our JBL Bar 9.1 is a standalone unit and additional subwoofers can't be added to the system.

You can use the JBL Bar 9.1 main sound bar without the subwoofer, however, it will affect the overall surround sound as it is the one responsible for picking up low-frequency bass. There are two ways to deal with this: Depending on what you are watching, you may either turn the NIGHT MODE on by pressing and holding the Mute button for 5 seconds, then press the Minus button briefly to activate the feature. Or, you may turn the Bass levels lower by pressing the Bass button. Each press of the button cycles from 1 - 5 and back to 1 being the lowest setting.

Dolby Atmos transports you into a spatial sound experience that draws you in deeper, so you hear more and feel more while using your JBL Bar 9.1. Please note that Dolby Atmos will only work using the HDMI eARC connection only.

The USB port on our JBL Bar 9.1 is only for software updates and MP3 file playback from a USB device.