JBL Endurance Peak II

We're sorry to hear that the earbuds of your JBL Endurance Peak II have stopped charging. Please check if there's physical damage from the left earbuds, and check the charging case if there is dirt or debris which prevents it from charging properly. Try to charge the earbuds overnight. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. Please note that this product comes with a 1-year warranty. It would be best if we can work with you directly to get more information and to do troubleshooting with your unit. Please contact our customer support.

Gracias por contactarnos. If you come across a prompt with: "Please Enter Pincode", the default pin-codes are often 0000 or 1234 - but if this does not work then you can reach out to JBL Customer Service for technical support and assistance.

We're sorry to hear that the earbuds of your JBL Endurance Peak II have stopped charging. Please check if there's physical damage from the left earbuds, and check the charging case if there is dirt or debris which prevents it from charging properly. Try to charge the earbuds overnight. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. Please note that this product comes with a 1-year warranty. It would be best if we can work with you directly to get more information and to do troubleshooting with your unit. Please contact our customer support.

Gracias por contactarnos. If you come across a prompt with: "Please Enter Pincode", the default pin-codes are often 0000 or 1234 - but if this does not work then you can reach out to JBL Customer Service for technical support and assistance.

Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Endurance Peak II did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. If you need any help with our products, please reach out to our Customer Support for further assistance.

Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Endurance Peak II did not meet your expectations. Please follow the reset steps to see if it will fix the issue of your JBL Endurance Peak II.
Place both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again.
This restores factory defaults. (Please note that charging must take place for the reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again. Lastly, make sure both earbuds are fully charged before using them. If you need more help, please reach out to customer support.

We appreciate the feedback you've provided to us. We understand that our JBL Endurance Peak II didn't meet your expectations. It comes with a choice of 3 sizes of eartips (S, M, L). You may choose the right size for your ears so that they may stay in your ears and not fall out. You can try our JBL Endurance Dive has an mp3 mode and a button lock feature that allows it to be used while swimming and the water doesn't activate the controls. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.

Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Endurance Peak II did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. If you've had this product for less than 30 days and was purchased directly from our website. You can always return it and get a full refund. Please use the link to contact our customer support. https://bit.ly/2WocMfi