JBL Endurance SPRINT

Our JBL Endurance Sprint headphone doesn't feature Active Noise Cancelling which allows you to reduce unwanted background noise.

Thank you for reaching out. If you have other charging cables, give them a try. (Be sure that the cable has the same type of connector as the original one that came with your product.) Same for the charger- if your product charges by USB, try a different USB charger. Be sure that it is rated at least 2.0a (2 amps) output. Try other electrical outlets at your location to be certain it is not a local wiring issue. Charge the product overnight for at least 8 hours. Check to see if there is dirt/dust on the charging port of the headphone. Check to see if there is damage/ bent pin/s on the charging port of the headset. Sometimes wiggling the charging connection restores charging power. If the issue persists, contact JBL Customer Service for technical support and assistance. https://bit.ly/3qv27jo

We appreciate the feedback you've provided to us. We'll have to get more details about the situation of your JBL Endurance Sprint, and we'll make sure your feedback gets to the right team. Please contact our distributor for South Africa for assistance: Connoisseur Electronics Pty Ltd. Contact number: 0860 100 551 e-mail: info@connoisseur.co.za

Thank you for bringing this to our attention. Please contact our Customer Support for your region. See contact details below. Connoisseur Electronics Pty Ltd. Main Support Desk for Contact in South Africa: 0860 100 551 Johannesburg Office: +27114501122 Support by e-mail: info@connoisseur.co.za For other centers: http://www.connoisseur.co.za/contact

We're sorry to hear about what happened. Please try using a different ear tip if this can help fix the problem. Check if there is dirt or debris in the right earphone which prevents it from playing louder. If the problem persists, please contact us, so we can assist you in checking your options: https://support.jbl.com/us/en/#contact

For the pricing and availability of the ear tips, please reach out to us at https://support.jbl.com/us/en/

This isn't the experience we wanted our customers to have with our products. We'd like to work with you directly to try some steps with your Endurance Sprint. Please reach out to our Customer Support. https://support.jbl.com/us/en/customer-service/

Our JBL Endurance Sprint goes on Standby Mode after 10 minutes of inactivity. However, if your unit powers off completely while you're listening to music or in the middle of a meeting then that's not normal. If the latter is the case then you'll need to contact our customer support so we can do troubleshooting and/or check on your options. https://bit.ly/2WocMfi

Thank you for your question. As there could be different causes for your problem, as well as solutions, we would like you to contact us directly at the following address: https://support.jbl.com/de/de/customer-service/contact.html Kind regards

Here's how to reset your JBL Endurance Sprint. Please press and hold the touchpad on the right ear loop for more than 15 seconds while the headphones are charging. Once the reset is done, try pairing again with your devices. Note that you must remove or forget JBL Endurance Sprint before initiating pairing again.