JBL LIVE FREE NC+ TWS

We're here to help you with your JBL Live Free NC+ TWS. Please try to forget or unpair your earbud on your device, then manually reconnect both earbuds by pressing the button twice on the back of the charging case while the earbuds are inside the case (with the lid open). If the manual pairing did not fix the issue, forget/unpair the earbuds again and perform a factory reset. Please note that resetting the earbuds will wipe all previous settings and pairings made on the product. To perform a factory/hardware reset, press and hold the button on the charging case for more than 5 seconds next to the USB-C port. Next, try to manually reconnect them again with the same steps previously and pair the earbuds to your source device. If the troubleshooting steps fail to resolve the issue, please contact our customer support via our official website or toll-free hotline for further assistance.

You would have to perform a reset first. To perform a hardware reset of your earbuds, press and hold the reset button on the back of the charging case, next to the USB-C port. for more than 5 seconds. This resets the earbuds without restoring the settings to the factory defaults. Please remove/delete the old Bluetooth profile of your headphones before pairing and connecting. If you need more help, please reach out to our Customer Support.

Thanks for your inquiry. Please make sure to check that the PC is using the correct recording device under Control Panel > Sound > Recording. Select the proper recording device, right-click on it, and select "Set Default Device" or "Select Default Communication Device". If this issue remains, please contact our customer support for further assistance with your unit.

Our JBL Live Free NC+ TWS has an LED light indicator on the charging case that indicates the earbuds are charging. You can charge the case by plugging it in using the included Type-C USB cable and any adapter rated 5V 1A.

Thank you for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service for assistance.

Our JBL Live Free NC+TWS has a Active Noise Cancelling with Smart Ambient feature. TalkThru and Ambient Aware allow for natural conversations and total awareness of your surroundings, without taking your earbuds out.

Thank you for taking the time to provide us with your feedback. We're here to help with your JBL Live Free NC+ TWS. We recommend cleaning the contact points on the earbuds and charging case to see if it helps. If the issue still persists, please contact our customer support service via our official website or toll-free hotline.

You can enable the Ambient Aware feature of the JBL Live Free NC+ TWS by tapping the touch control of the left earbud. The JBL headphones app is not required to be running at all times when using this feature.

Thanks for reaching out. Our JBL Live Free NC+ TWS earbuds are sold as a pair, and we do not sell individual earbuds for this unit.

Thanks for reaching out. Our JBL Live Free NC+ TWS earbuds are sold as a pair, and we do not sell individual earbuds for this unit.

We're here to help with your JBL Live free NC+ TWS. Please try charging the case with a different charging cable. We also recommend cleaning the contact gold pins on the earbuds and case. Try charging the case overnight. If you need more help, please reach out to our Customer Support.