JBL Reflect Mini NC

We appreciate the feedback you've provided to us. We are sorry to hear that our JBL Reflect Mini NC did not meet your expectations. Always have a clear line of sight between your Bluetooth device and the source device. Be aware of obstacles in front of your devices. Try to shutdown products that have Bluetooth, but are not being used. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. If you've had this product for less than 30 days and was purchased directly from our website. You can always return it and get a full refund. Please use the link to contact our customer support. https://bit.ly/2WocMfi

We appreciate the feedback you've provided to us. We are sorry to hear that our JBL Reflect Mini NC did not meet your expectations. Always have a clear line of sight between your Bluetooth device and the source device. Be aware of obstacles in front of your devices. Try to shutdown products that have Bluetooth, but are not being used. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. If you've had this product for less than 30 days and was purchased directly from our website. You can always return it and get a full refund. Please use the link to contact our customer support. https://bit.ly/2WocMfi

Thank you for taking the time to provide us with your feedback. As with all in-ear headphones, our range of TWS headphones can be susceptible to a build-up of dust and earwax. This can cause low volume on one or both earbuds, or balance issues (e.g. right earbud is louder than the left earbud). To reduce the likelihood of these issues occurring, you may periodically clean the earbuds. Using a pointed toothpick to remove larger amounts and a small amount of rubbing alcohol applied to a cotton swab for final degreasing. You could also check your phone if it has balance settings, please check if the balance is on 0 or in the middle. You can also try to reset it, press and hold the reset button on the charging case* for more than 5 seconds. This resets the earbuds without restoring the settings to the factory defaults. If you need further assistance please contact customer support.

Gracias por contactarnos. Try performing a factory reset on the earbud by double-tapping the button on the right earbud, then on the third tap - press and hold the button for more than 5 seconds (until the unit shuts off). This restores the earbuds to the factory defaults. TWS must be connected to perform the reset, so neither of the earbuds should be off or in the charging case. It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again. If the reset procedure doesn't fix the issue, contact JBL Customer Service for technical support and assistance. https://bit.ly/2WocMfi

We appreciate you for taking the time in providing us with this review. We are sorry to hear that our JBL Reflect Mini NC didn't meet your expectations. We'll make sure to submit your feedback to the appropriate department. If you still have questions and concerns, please reach out to our Customer Support here: https://bit.ly/3hpjzQk

Thank you for taking the time to provide us with your feedback. You could control the tap functions by installing our My JBL Headphones app on your phone. If you need more help, please reach out to us at https://support.jbl.com/us/en/

Gracias por contactarnos. We want you to get the most out of our product. It would be best if we can work with you directly to get more information and to do troubleshooting with your JBL Reflect Mini NC TWS Headphones. Please contact our customer support at. https://bit.ly/2WocMfi

It's possible that the ear buds charging terminals are still wet when placed in the charging case. This may cause a short circuit that may damage the unit. If you need more help, please reach out to us at https://support.jbl.com/us/en/