Audífonos inalámbricos JBL TUNE 225TWS

Thanks for your inquiry. Please follow the "How to wear" instructions on page 1 of the Quick Start Guide which may help with the fit of the earphones. If you have any more questions or concerns about your device. Please contact our customer support for further assistance.

We're here to help with your JBL Tune 225 TWS. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.

Yes, the Tune 225TWS headphones are compatible with Samsung devices. - Lauren

Thank you for bringing this to our attention. Try to refresh your Bluetooth settings by forgetting or unpairing the headphones on your device's Bluetooth list. Next, manually pair the two earbuds together by simultaneously tapping the button of both earbuds three times while they're out of the charging case, then try to connect it again to your device. If the issue remains, please contact our customer support service via our official website or toll-free hotline.

To know more about our JBL Tune 225TWS you can visit our official website to download the complete quick start guide which you can find at the bottom of the product's page. If you have other inquiries, please contact our customer support via our website or toll-free hotline.

Yes, our JBL Tune 225TWS is compatible with both iOS and Android mobile devices.

We're here to help with your JBL Tune 225TWS. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.

Our JBL Tune 225TWS isn't designed to be used for connecting with your cordless phone, and it can only be connected to one source device. However, you can stream music with both Android and iOS mobile phones.

We're here to help with your JBL Tune 225TWS. The earbuds should sync automatically once they are removed from the case. You may also try manually pairing the earbuds by tapping on both the left and right buds three times. If you need more help, please reach out to our Customer Support.

The battery shouldn't be discharging that fast while it's in the case. The earbuds won't consume enough power while idle and in the charging case for it to be discharged after a week. We recommend checking the buds to make sure they are seated on the case properly, if it isn't, then they could remain powered on when they are placed on the case. We also suggest cleaning the contact points on both the case and the buds.