Protector OtterBox Defender Pro Series para el iPhone 12/iPhone 12 Pro

An ill-fitting OtterBox is a rare thing, as we do design according to specific device models. This particular Defender Pro Series Case should work just fine with either the iPhone 12 or the iPhone 12 Pro, so we're just as surprised as you that you're having such trouble.

Please give our friendly Otters a call at 1-855-688-7269 and we'll be glad to dig in on the root of the issue and figure out the best path to premium protection going forward!

Saludos,
El equipo del Servicio al cliente de OtterBox

An ill-fitting OtterBox is a rare thing, as we do design according to specific device models. This particular Defender Pro Series Case should work just fine with either the iPhone 12 or the iPhone 12 Pro, so we're just as surprised as you that you're having such trouble.

Please give our friendly Otters a call at 1-855-688-7269 and we'll be glad to dig in on the root of the issue and figure out the best path to premium protection going forward!

Saludos,
El equipo del Servicio al cliente de OtterBox

Hola, there!

We're sorry to hear about the damage to your Defender Series holster! We appreciate your feedback, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement belt clip. Feel free to call us at 1-855-688-7269, and we can get your claim started.

Saludos,
El equipo del Servicio al cliente de OtterBox

Hey, Bob!

We're sorry to hear about your frustration with your Defender Series Pro! While that case is compatible with Qi charging, some chargers will perform better than others, so a different charging base may work better for you. Additionally, we recommend OtterBox Power accessories for the best wireless charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269 and we can get you taken care of.

Saludos,
El equipo del Servicio al cliente de OtterBox

Hola, there!

We're sorry to hear about your disappointment with your Defender Series Pro! We appreciate your feedback about the size of your case, and we'll be sure to let our engineers know about your experience. Keep in mind, that Defender Series is our most rugged case option, so it'll be a bit more robust than some of our other case offerings. If you're looking for something a bit sleeker, we'd suggest checking out our Symmetry Series case. If you have any questions, please don't hesitate to give us a ring at 1-855-688-7269, and we can get you helped out.

Saludos,
El equipo del Servicio al cliente de OtterBox