Audífonos intrauriculares con cancelación de ruido Sony WF1000XM4 True Wireless
Calificación 3.8 de 5
186 reseñas
Color
Color plata
Precio
$279.99
$23.33/mo with 12 months financing exclusively with Verizon Visa® Card.
Detalles
Cantidad
This item is currently only available for Express Pickup.
Select a store to continue.
Free returns within 45 days.Holiday Return Policy
Obtenlo rápido
Select shipping options at checkout. Subject to eligibility.Detalles
Free Express Pickup
Seleccionar una tienda tienda seleccionada
Pestaña Resumen seleccionada 1 de 4
Inicio de sección Resumen
Immerse yourself in your favorite tunes with the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones. These Bluetooth® earphones have an Integrated Processor V1 for exceptional sound quality. Industry-leading noise-cancelling allows for clear call quality, even in noisy environments. Speak to chat technology pauses your music to capture ambient sounds when you start speaking. Up to 8 hours of battery helps get you through your daily calls.¹ And, with an IPX4 water-resistant rating, they can survive even your toughest workout.²
¹Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
²IPX4: Withstands splashing water. Do not submerge.
Todos especificaciones¹Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
²IPX4: Withstands splashing water. Do not submerge.
Residentes de CA: consultar la ADVERTENCIA de la Propuesta 65 de California
Reseñas
3.8
Calificación 3.8 de 5
186 reviews
65% of reviewers recommend this product.
great sound quality glareing error Due to battery
Calificación 1 de 5
12 horas hace
battaries died just outside warrenty. While the sound quality was great the battarie issue was an extreme annoyence that i would not expect from a product of this price.
sony.com Publicado originalmente en sony.com
Battery is Terrible
Calificación 1 de 5
Z28cuare . 1 día hace
Battery is terrible. This product was too expensive for them to only last 14 months. After 14 months the battery shows to be charged to 100%, however they only last 10-15 minutes max.
Sony North America Customer Support - 20 hours ago
Hi Z28cuate, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the battery of your Sony unit. Please make sure to close the lid of the charging case to prevent the battery of the charging case from being consumed. Please check these links for more details: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html https://www.sony.com/electronics/support/articles/00284577?utm_source=glean If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earlsony.com Publicado originalmente en sony.com
Funciones
- Cancelación de ruidos líder en el sector
- Calidad de sonido excepcional
- Llamadas con calidad nítida
- Tecnología Speak-to-chat
- Batería de hasta 8 horas de duración¹
- IPX4 de resistencia al agua²
- Conexión Bluetooth estable
SKU Nº
SKU#
WF1000XM4S
Contenido de la caja
- Audífonos intrauriculares con cancelación de ruido Sony WF1000XM4 True Wireless
Audífonos intrauriculares con cancelación de ruido Sony WF1000XM4 True Wireless - Reseñas
3.8
Calificación 3.8 de 5
186 reviews
65% of reviewers recommend this product.
great sound quality glareing error Due to battery
Calificación 1 de 5
12 horas hace
battaries died just outside warrenty. While the sound quality was great the battarie issue was an extreme annoyence that i would not expect from a product of this price.
sony.com Publicado originalmente en sony.com
Battery is Terrible
Calificación 1 de 5
Z28cuare . 1 día hace
Battery is terrible. This product was too expensive for them to only last 14 months. After 14 months the battery shows to be charged to 100%, however they only last 10-15 minutes max.
Sony North America Customer Support - 20 hours ago
Hi Z28cuate, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the battery of your Sony unit. Please make sure to close the lid of the charging case to prevent the battery of the charging case from being consumed. Please check these links for more details: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html https://www.sony.com/electronics/support/articles/00284577?utm_source=glean If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earlsony.com Publicado originalmente en sony.com
Batteries bad. Sound excellent
Calificación 3 de 5
LuisABC . 4 días hace
Left earbud does not hold any charge after 20 minutos. I have cleaned it like user's guide shows and I have charged it completely but same thing happens
Sony North America Customer Support - 1 day ago
Hi LuisABC, Thank you for reaching out to us. While we are glad you like the sound quality of your WF1000XM4, we're sorry to hear that you are having some issues with the left earbuds. We also appreciate your time and efforts in troubleshooting the problem. We'd like to help and do the best possible for you. While it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur. If the issue still occurs after making sure that you are charging the earbuds properly, try the following: Fully charge the earbuds. Launch the Sony | Headphones Connect app, and connect the device and the headphones via Bluetooth®. Make the following settings on the Sony | Headphones Connect app, and play any music: Volume: Middle CODEC: AAC DSEE Extreme: OFF Noise Canceling: ON Other settings: OFF Note: The CODEC depends on the music files you are playing. You can check the CODEC using the Sony | Headphones Connect app. Play the music on the connected device, and check to see if the music plays for more than 3 hours. For reference, please check this article link: https://www.sony.com/electronics/support/articles/00284577?utm_source=glean If the steps in the article do not remedy the issue, please contact us for further assistance. You may reach out to us by sending an an email to socialsupport@am.sony.com with the following: Name: Sony.com Username: Telephone Number: Model Number: Issue: We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Krissony.com Publicado originalmente en sony.com
Great for 2 years but now battery won't hold charg
Calificación 2 de 5
bob2227 . 9 días hace
I loved these for the first 2 years but suddenly the battery started dying after 1.5 hours of listening and the case only charges the earbuds twice. Often, the case blinks red while charging to indicate overheating. My charging habits haven't changed and I've tried all troubleshooting that Sony recommends.
Sony North America Customer Support - 8 days ago
Hi bob2227, While we are glad to know that you love your WF-1000XM4, we are really sorry if you are experiencing an issue with the battery. This is certainly not the news we'd like to hear from you. We want to make sure you're taken care of and help check on your headphones. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Sony Case Number (if any): Full Name: Sony.com Username: Telephone Number: Model Number: Issue: We are looking forward to hearing from you, and thank you for choosing Sony. Sincerely, Romeo Sony Social Supportsony.com Publicado originalmente en sony.com
Terrible battery life
Calificación 1 de 5
Maurorrega . 16 días hace
The batteries do not last more than 10 minutes. It is very irritating
Sony North America Customer Support - 15 days ago
Hi Maurortega, Thank you for your review, and we are really sorry for the inconvenience. It is unfortunate that you are having an issue with the battery life of your WF-1000XM4. This is definitely not experience we wanted you to have. If you haven't yet, let's try to isolate and fix the problem by following the troubleshooting steps on these articles: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00266785 https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00271301 https://www.sony.com/electronics/support/articles/00284577 You may also try the steps on these links to refresh the content of the headphones: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428696.html https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html I hope this helps. If the issue persists or you may need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. Please send us an email at socialsupport@am.sony.com with the following: Name: Sony.com Username: Model Number: Issue: Telephone Number: We value you, and thank you for choosing Sony. Best regards, Romeo Sony Social Supportsony.com Publicado originalmente en sony.com
Terrible quality
Calificación 1 de 5
Lovinlakelyee . 21 días hace
Bought these for my husband even though he asked for the Bose. Biggest mistake ever! These things have nothing but problems with charging, connecting and cause nothing but disappointment.
Sony North America Customer Support - 19 days ago
Hi Lovinlakelyfe, We're so sorry to hear that you are having charging and pairing issues with your WF-1000XM4 earbud headphones. This is definitely not the customer experience we want you to have. Your feedback is extremely important to us and is very much appreciated. Make sure to clean the charging ports on the earbuds and charging case. Then check the indicator on the charging case. If you haven't yet, check this article to make sure you are charging the earbuds properly: The headphones do not charge (WF-1000XM4) - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265210 When you pair the headphones using the Bluetooth settings of the connecting device, select the headphones model name without the LE- prefix. If you only see the headphones model name with LE- prefix, wait for a few seconds until the model name without prefix LE- is displayed. If the headphones won't pair with the device or won't connect with the device once paired (WF-1000XM4), follow the steps from this link to troubleshoot Bluetooth pairing issues when using the WF-1000XM4 earbud headphones: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264979 If the issue persists, please get in touch with our Product Support team via phone and chat through this link (https://us.esupport.sony.com/support/s/support-contact?language=en_US) so we can better assist you or you can email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: We value you being a Sony customer. Thank you for letting us help assist you. Sincerely, Jessiesony.com Publicado originalmente en sony.com
After one year Earbuds do not work
Calificación 2 de 5
doza16 . 28 días hace
I bought these earbuds a year ago and were working amazing. After the software update the earbuds have been malfunctioning with battery issues and will not keep battery more than 10 min.
Sony North America Customer Support - 27 days ago
Hi doza16, Thank you for bringing this to our attention, and we are really sorry for the inconvenience. It is unfortunate to know that you are experiencing an issue with your WF-1000XM4 after only a year of use. This is certainly not the news we'd like to from you. Please allow us to help you and make this a better experience. For the battery life issue, if you haven't tried yet, please perform our suggested troubleshooting steps on this article to isolate the problem: https://www.sony.com/electronics/support/articles/00284577 If the issue persists, please email us at socialsupport@am.sony.com with the following details so we can best assist you. Name: Sony.com Username: Model Number: Issue: Telephone Number: Please keep us posted. Best regards, Romeo Sony Social Supportsony.com Publicado originalmente en sony.com
Like it until the last firmware update
Calificación 2 de 5
HenryW . 1 mes hace
The I bought the XM4 when it came out in June 2021 and was enjoying it for the good audio quality. The ear bud is on the large side but I was able to use it as I like the audio presentation. I use other ear buds for meetings or exercises and it is fine with me. However, the situation changed after firmware 2.0 (I think) update. The XM4's battery life is horribly bad (<1 hour for the right bud, the left is a bit better but not like before the firmware update). I tried reconnect and reset and the situation stayed the same. Really disappointed. Will try to work with Sony Services and hope I can use it again. Form the web, it seems this is related to hardware defect of early XM4s. This is , I believe, the first Sony product I have (among my many Sony stuffs) suffers hardware failure...
Sony North America Customer Support - 29 days ago
Hello HenryW, Thank you for sharing your feedback regarding our Sony WF1000XM4. While we are happy to hear that you enjoyed using your Sony WF1000XM4, we're sorry to hear that you are having some battery issues after the firmware update. This is not the experience we want you to have. Please allow us to troubleshoot this and turn this experience to a better one. Kindly check this link and follow the steps to fix the issue. The remaining battery charges of the left and right WF-1000XM4 earbuds are significantly different: https://www.sony.com/electronics/support/articles/00284577?utm_source=glean Fully charge the earbuds. Launch the Sony | Headphones Connect app, then connect the device and the headphones via Bluetooth. Make the following settings on the Sony | Headphones Connect app, and play any music: - Volume: Middle - CODEC: AAC - DSEE Extreme: OFF - Noise Canceling: ON - Other settings: OFF Note: The CODEC depends on the music files you are playing. You can check the CODEC using the Sony | Headphones Connect app. Play the music on the connected device, and check to see if the music plays for more than 3 hours. We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Name: Sony.com Username: Telephone Number: Model Number: Issue: We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, Marcosony.com Publicado originalmente en sony.com
Battery dies in 3 minutes
Calificación 1 de 5
TB2714 . 1 mes hace
Experiencing rapid battery drain after a short time using.
Sony North America Customer Support - 1 month ago
Hi TB2714, Thank you for reaching out to us with your concern. We're so sorry to hear that you are having battery draining issues with your WF-1000XM4 earbud headphones. This is definitely not the customer experience we want you to have. Your feedback is extremely important to us and is very much appreciated. While it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur. If the available operating time (on either or both Left/Right headsets) is short or the battery power does not last long, you may check the troubleshooting steps from the link below to isolate and fix the issue. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577 If the steps in the article above do not remedy the issue, please contact our Product Support Team through this link so we can better assist you: https://us.esupport.sony.com/support/s/support-contact?language=en_US or you can email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: We value you being a Sony customer. Thank you for letting us help assist you. Sincerely, Jessiesony.com Publicado originalmente en sony.com
Battery Issues
Calificación 1 de 5
gmeyer9904 . 1 mes hace
This is my second pair in two years that experienced a battery drain an issue with one of the earbuds. This pair was the warranty replacement for the first that failed within the warranty period. Unfortunately the replacements don't come with a one year warranty. The battery drain issue is well documented and there is no known fix for the issue.
Sony North America Customer Support - 1 month ago
Hi Gmeyer9904, Thank you for reaching out to us with your concern. We're so sorry to hear that you are having battery draining issues with your replacement WF-1000XM4 earbud headphones. This is definitely not the customer experience we want you to have. Your feedback is extremely important to us and is very much appreciated. We'd like to review your file to best assist you. If there is something that we can help you with, please email us at socialsupport@am.sony.com with the following details: Name: Sony.com Username: Model Number: Issue: Telephone Number: We value you being a Sony customer. Thank you for letting us help assist you. Sincerely, Jessiesony.com Publicado originalmente en sony.com
Audífonos intrauriculares con cancelación de ruido Sony WF1000XM4 True Wireless - Preguntas frecuentes
Sony fm1000 . Aug 8, 2022
What actually comes in the box
Answer from Verizon Customer Support1 año
You will receive what is pictured which is the Sony WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones. -Sylvia