Audífonos externos inalámbricos Sony con cancelación de ruido

Hi cxp3, We are sorry to hear about the issue that you are having with the WH-1000XM4 headphones. Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the "Sony | Headphones Connect" app. If the wind noise is still significant, turn off the Ambient Sound Mode. If the issue still occurs, please try resetting and initializing the WH-1000XM4. To reset: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html To initialize: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html May we contact you to help? If so, please email the below information to socialsupport@am.sony.com Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Model Number: Issue: Regards, Carl

Hi cxp3, We are sorry to hear about the issue that you are having with the WH-1000XM4 headphones. Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the "Sony | Headphones Connect" app. If the wind noise is still significant, turn off the Ambient Sound Mode. If the issue still occurs, please try resetting and initializing the WH-1000XM4. To reset: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html To initialize: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html May we contact you to help? If so, please email the below information to socialsupport@am.sony.com Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Model Number: Issue: Regards, Carl

Hi JoeXu, Thank you for the feedback on your experience with your WH-1000XM4. While we're glad you like the sound quality and noise cancelling feature, we regret to hear about the issues you're having with this unit. If the Ambient Sound Mode or Noise Canceling function changes unexpectedly, it is possible that the Adaptive Sound Control is turned ON. When the Adaptive Sound Control is set to On, the Headphones Connect app detects your action or movements and adjusts the setting of the Noise Canceling or Ambient Sound Control. If you want to change this setting, follow these steps: -Open the Sony | Headphones Connect app, and then turn off the Adaptive Sound Control function. -Adjust the Noise Canceling or Ambient Sound Control manually: Turn on the Adaptive Sound Control Move the slide bar to select the Noise Canceling or Ambient Sound Control level. REF: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00229328 And to ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure. If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Sam

Hello christopher13, Thanks for sharing your awesome experience with your new Sony wireless headphones. We are glad that they are the best headphones you have ever owned. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Gracias por la compra.  Enjoy! Vincent

Hi MikeC56, We appreciate your time in sharing this honest review. While we're glad you like most of the features, we regret to hear that you're hearing unwanted noise on your headphones. Please allow us to help you and turn this into a better experience. Make sure to update the firmware of the headphones by performing a software update (via the Sony Headphones Connect app) for optimum performance. Doing so may resolve the issue. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads You may hear noise (such as a creak, click, or static) through the WH-1000XM4 wireless headphones when traveling through tunnels, or other environments which air pressure changes easily, even if the noise canceling function is on. When the Noise Canceling function is set to ON, you may also hear a White noise (a small electrical noise with continuous static sound). If this occurs, temporarily turn off the noise canceling function on the Headphones Connect app. Also, please remove any obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the headset and keep the headset away from a microwave oven, wireless LAN device, etc. We recommend performing the steps provided on the links below to refresh the content of your headphones. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please reach out to our product support team for further assistance. You can email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Jess

Hi Marknavila, We're sorry to learn if the multipoint function on your WH-1000XM4 headphones doesn't work properly and the headphones won't pair with the device or won't connect with the device once paired. When using a multipoint connection, we recommend to download the Sony Headphones Connect app on one of the devices and make sure it has the latest update. Check with the "Sony Headphones Connect" app that the setting of [Connect to 2 devices simultaneously] is on. (Confirm that both devices are connected in the Device Currently Being Connected section of the app) For more on "Connecting the headset to 2 devices simultaneously (multipoint connection)", refer to this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936 If the headphones won't pair with the device or won't connect with the device once paired, you may also find this article helpful: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204611 Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Regards, Jess

Hi marknavila, We are sorry to hear that your wife find them difficult to pair and switching from sources. Allow us to help nd turn your experience around. For pairing issue, please ensure to bring the headset and the Bluetooth device within 1 m (3 feet) from each other. The headset automatically enters pairing mode when pairing for the first time after purchasing, initializing, or repairing the headset. To pair a second or subsequent device, press and hold the (power) button of the headset for 7 seconds or more to enter pairing mode. When pairing a device once again after initializing or repairing the headset, you may be unable to pair the device if it retains pairing information for the headset (iPhone or other device). In this case, delete the pairing information for the headset from the device and pair them again. For more details, please check here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752754.html I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Erin

Hi Vetrand63, we're glad you are enjoying the sound quality of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl

Hi WoodyMutt, We regret to hear you are having an issue with your Sony wireless noise canceling headphones. This is definitely not the customer experience we want you to have. If you already updated the firmware of your headphones (https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads) and initialized the unit to factory settings (https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html) and still having the same issue, you can email us at socialsupport@am.sony.com with the following details so we can better assist you: Name: Sony website Username: Model Number: Issue: Telephone Number: We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter. Thank you for letting us help assist you. Sincerely, Vincent

Hi SonyNava, thank you for your 5-Star review. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin