terrible rude . minimal help bern trying to set up autopay and every month trouble!
Verizon
We're sorry you did not have a good experience with setting up your autopay, Suzi, We want to take care of every customer that visits our store. We understand this was an inconvenient and frustrating experience for you. We appreciate your feedback and ho...
July 7, 2025
Jared L
Terrible experience with Cheng a “customer representative”. He was rude, condescending, and treated my family poorly. They made many mistakes that I have had to clean up and figure out all the ways they screwed the whole thing up. Avoid the representati...
Verizon
Hi Jared, we're sorry to hear we did not provide the high level of service and care you should always expect. We strive to make every customer experience a positive one and we apologize that we did not hit the mark here. We highly appreciate your feedbac...
June 4, 2025
nlivesey
I recently upgraded my iphone from XR to 16e. I psid for the set up and go service - $29.99 and had a very helpful associate - Gresha. On getting home, I kept getting messages about getting onto wifi to continie to restore my apps. I then subsequently ha...
Verizon
Hi Nlivesey, we apologize for any unprofessional service you received. Our goal is to be a reliable resource for your wireless needs and provide the best possible experiences for our customers. We are certainly concerned to hear about this, and will be e...
January 24, 2025
caitlin
January 15, 2025
M.Hu
I was in the middle of talking to the kid that checked me in, and he walked away. when I told the other guy standing there, he said, "well, he has other people in line that he needs to help." i just walked out more than upset. i got the feeling that the...
Verizon
We apologize for any unprofessional service you received at our store, M. We hold ourselves to high standards of customer service, and it sounds like we fell short this time. We are always listening to our customers' feedback and hope you can give us a c...