I went into the store to exchange my phone within the 30 day money back guarantee and was told I needed to call customer service since it was a online order. I spent 1.5 hours on the phone with customer service and nothing has been resolved. I'm going y...
Verizon
Hello, this is concerning to hear. We want to help you as much as we can with your devices, and we're disappointed that we could not resolve your issue last time. We will escalate your review and look into this right away. Please fill out this issue reso...
June 1, 2025
Ginger M.
I am giving my experience at this location a one star rating only because I could not find a way to leave a half or even a quarter star rating. Walked in a few minutes before 4:00 PM. (I was unaware that I needed to make a reservation.). After being po...
Verizon
This is not the kind of service you should ever expect from Verizon, Ginger. Our team should always help you with urgency, courtesy, and professionalism. We hate that we let you down and will use this information to continue improving our customer care. ...
May 9, 2025
I honestly was disappointed with my visit today. I was trying to upgrade my phone and watch via trade-in, which was discussed with one of your specialist earlier in the week. In that consult I had said that I wanted my devices to be the same, just updat...
Verizon
Hi, we're sorry to hear about the issues with your trade-in. We always want to make sure every transaction is done correctly and that our team is knowledgeable of helping customers. We value every member of the Verizon family, and hope you will give us a...
March 2, 2025
Luke B.
Needed help replacing a phone on a budget. Alicia helped me out so much with getting it and setting it up.
Verizon
Thanks for the shout out, Luke! We're so glad to hear Alicia was able to help you out. This is what Verizon is all about :) Visit us again soon if you need any further assistance.
March 2, 2025
Melanie
This was by far the best experience I have ever had purchasing a new phone. All of the staff was kind and helpful. Alicia was our sales rep and she was so amazing. Answered every question, was so kind, so welcoming, went above and beyond to help with the...
Verizon
Hi Melanie, thanks for taking the time to leave us a review! Our team works hard to provide you with exceptional service. It's great to hear that Alicia was able to help you out. Let us know if you need anything else.