Hi Charlene, we're sorry to hear about the issue with promotions. We want to make every transaction seamless and regret that we fell short. Your feedback has been escalated for further review. We hope you can give us another chance to provide better serv...
May 9, 2025
Jeannelle
May 7, 2025
I went to the store to change my service back to Verizon from at&t.and i,Verizon been having trouble every since.Ive called several times to no avail. you all are saying I owe you 880 dollars and some few cents. at&t saying I owe them 516.99.my contrac...
Verizon
Hi, we're sorry about the hassle you went through. Your bill should be clearly spelled out to avoid confusion and unexpected charges. We appreciate you as a return customer and we will be escalating your review so the appropriate team can look into this....
April 10, 2025
Terry
Went in as I wanted to take advantage of new phone with the 25+ Samsung. Male rep started helping then left me at counter. Then female was working on another client then she started the process of transferring my information which I had to pay $30.00 ad...
Verizon
We're sorry you didn't have a great experience with us, Terry. We strive to provide pleasant and seamless experience. It's unfortunate that we have not been living up to our high standards for customer service. Your feedback, including the billing issue,...
April 6, 2025
Timothy
The representative has given me information that I needed set it to the meaning that I needed to understand about a guarantee law, very knowledgeable and understanding, and I thank you for his service and I am appreciative of his allowing me to explain i...
Verizon
Hi Timothy, thanks for taking the time to leave us a review! Our team works hard to provide you with exceptional service. It's great to hear that our staff was able to help you out. Let us know if you need anything else.
