Ive been sitting here waiting for over 30 mins. Ive watched the associates just sit on computers and browse on tablets instead of actually helping Customers. I can understand if they are “managers” or “supervisors” that they have responsibilites but the...
Verizon
We're sorry to hear you had a frustrating time trying to get help. We want to make sure our customers feel accommodated and get prompt service at our store and it sounds like we fell short this time. We hope you'll give us a chance to provide an excellen...
April 29, 2025
Noe
Customer service received today from Joseph at the Oswego Veriizon was exactly what I was expecting after one of four Iphone 16’s was not transferring correctly to the newer phone. Despite that the new phones were not purchased thru the Oswego location. ...
Verizon
Thanks for the great review, Noe! Customer service is our first priority, and we want each store experience to be a positive one. Glad to hear that Joseph took care of you. See you again soon!
March 26, 2025
Isaac Mcumber was fantastic very knolageble and helpful Thanks!!!
Verizon
Thanks! We take pride in our amazing customer service and are so happy to hear your feedback. You can depend on us. Let us know if you need anything else.
February 23, 2025
Lisa T
Amount of plan is a lot higher than amount quoted at the store.
Verizon
We're sorry to hear about the difficulties you had with your bill, Lisa. We should always be completely transparent with you so that we can avoid any unexpected charges. Your feedback has been escalated for further review. We hope you can give us another...
January 30, 2025
Claire T
Knowledge for a variety of phones. Jakarie was most patient and supportive of my and my friends issues . Resolutions were reached to our satisfaction.
Verizon
This is wonderful to hear, Claire! We're so glad that Jakarie went above and beyond to help you out. Thanks for taking the time to let us know about your visit. Our team really appreciates the feedback.