The manager Ernesto made the whole experience frustrating from start to finish. He was dismissive, rushed the conversation, and offered no real solutions. I left feeling like my concerns didn’t matter at all.
Verizon
This is disappointing to hear, Matt. We aim to provide friendly, courteous, and professional service for every Verizon customer. Your feedback is important to us and we will continue on improving. We hope you can give us another chance to provide you a b...
June 11, 2025
John M
Ernesto (Store Manager) was unhelpful and seemed completely uninterested in resolving my issue. He gave vague answers and kept deflecting responsibility. As a customer, I felt ignored and frustrated the entire time. Do not trust this Verizon store. They ...
Verizon
We're sorry you didn't have a great experience with us, John. We want to make sure our customers are supported at our store, and it sounds like we missed the mark. Your feedback has been escalated for further review. We value every member of the Verizon ...
February 9, 2025
Two workers helping one customer for about 10 minutes while i was waiting. Apparently he was a vip customer because i only had one person helping me at the time. Horrible service.
Verizon
Hello, we're sorry you did not have a good experience with our team. We want to make every store visit easy and seamless. It's disappointing to hear we missed the mark. We appreciate your feedback and hope you'll give us another chance for excellent serv...
December 31, 2024
Very bad
Verizon
Hi. We pride ourselves on being the best wireless network, and it's disappointing to learn we fell short. We're always improving, and we hope you can give us another chance to provide better service in the future.
December 27, 2024
Damian was great! So helpful and patient while we got me new phone set up.
Verizon
Hi, thanks for the great review! We appreciate your feedback and your shout-out to Damian. We're so glad to hear we were able to help you out. This is what Verizon is all about :) Visit us again soon if you need any further assistance.