I was just at the Verizon wireless corporate store in Nanuet NY this evening because I was having issues with my iPhone and wanted to see what my options were and the sales rep helping said “I see you’ve been with Verizon wireless for 23 years, why don’...
Verizon
This is not the kind of service you should ever expect from Verizon, Ghada. We value you as a long-time customer and our team should always help you with respect, courtesy, and professionalism. We hate that we let you down and will use this information t...
June 7, 2025
G. M.
I was in earlier this evening because I was having issues with my iPhone and was exploring my options, the rep that was helping said to me “I see you’ve been with Verizon wireless for 23 years, why don’t you go to AT&T”. Absolutely rude and moronic. I ...
Verizon
Hi G., this is very disappointing to hear. We value you as a long-time customer and aim to deliver excellent service and be a reliable resource for your wireless needs. We are so sorry we let you down and have escalated this for further review. Please fi...
May 10, 2025
Tanja
February 9, 2025
Yojaira Lopez
Worse customer service experience I call Verizon customer service they told me this store have the iPhone 16 plus max 258. The customer service team told me in a bad way and mood we don’t have the phone here and you need to pay $50 dollars and know abou...
Verizon
We're sorry to hear about all the hassle you went through, Yojaira. Our goal is to provide the best possible experiences for our customers. It's unfortunate that we have not been living up to our high standards for customer service. We will be escalating...
January 5, 2025
mary
Teresa in the Nanuet, NY store was so helpful and knowledgeable! Will request her any time I have questions or buying a new device!
Verizon
Hi Mary, thanks for letting us know about your visit! Providing our clients with excellent service is what we're all about, and we're so glad Teresa made sure you were taken care of. If you need anything else, you know where to find us!