I came into your office to ask about changing to a guaranteed 3 year program. I was asked to open my verizon app. The rep got me to a screen that had a price of 61.33. I asked if this was accurate. I did not want any service changes. I was told the cost ...
Verizon
Hello, this is not the impression we want to leave. We should always be completely transparent with you so that we can avoid any unexpected charges. We understand how difficult it has been for you to resolve your issue and we apologize for the inconvenie...
June 12, 2025
marty
Just want to recognize Summer Booth for providing exceptional customer service. She suggested options that actually saves me money while providing increased services. She is truley an assest to your team. Please give her the recognition she deserves. Tha...
Verizon
Hi Marty, thanks for letting us know about your visit! Providing excellent service is what we're all about, and we're so glad Summer made sure you were taken care of. If you need anything else, you know where to find us!
April 20, 2025
N
April 3, 2025
Mandy C
Spoke with Manager after placing an online order that would be picked up in the store. They gave me a crushed box with a screen protector in it. I asked for a new box that was not damaged and he said I can’t do that. I asked to speak to the manager and h...
Verizon
We're sorry about the issue you had with your online order, Mandy. We always want to make sure that you can count on our team for professional and accommodating assistance every time you visit, and it sounds like we fell short this time. We will be escal...
February 5, 2025
Joan
I was told that my phone had to be replaced. That’s why I came to the store. However, Jeremy worked on it for less than an hour And restored it Completely. He is amazing. Thank you Jeremy future.
Verizon
Thanks for sharing your experience with us, Joan! Our goal is to provide you with only the best service. We're glad to hear Jeremy was able to help you with everything. You can always count on us to have your wireless needs covered. We look forward to he...