After a completely frustrating experience with Verizon’s online and phone support—where everything that could go wrong did go wrong—I walked into the store feeling defeated. Thankfully, Omar and Kinshasa completely turned things around. They were not onl...
Verizon
Hi Paula, providing excellent customer service is a priority for us. It's awesome to hear that you had a great experience with our team! Thanks for the feedback! Come back again if you need anything else.
April 10, 2025
Angelia B.
I had a problem with my new phone, bought in January. James helped me and we thought the problem might be solved. A couple of days later, same problem had me back at the store. James was there. He took great care of me. Ordered me a new phone, over night...
Verizon
This is wonderful to hear, Angelia! We're so glad that James went above and beyond to help you out. Thanks for taking the time to let us know about your visit. Our team really appreciates the feedback.
April 8, 2025
Great service
Verizon
Hello, thanks for the review! We're always here to help. So happy to hear you had a great experience with us. We appreciate your feedback.
March 27, 2025
Cody changed my internet and disney bundle plan with out making me aware. Therefor the internet plan rhat i originally signed up for with Disney bumdle at 35$ was no longer acailable and now my account increased. I am now paying for a mistake that the ve...
Verizon
Hello, we are concerned to hear this. We hold ourselves to the highest standards of integrity and customer service. We'll be escalating your review so the appropriate team can look into this right away. Please fill out this issue resolution contact form,...
December 19, 2024
Charlie Matthews
I wish I was able to leave a more positive review, but I, unfortunately I cannot. My initial visit I met with a Rep that was reluctant to provide His name He indeed was super. On my 2nd visit I sat with someone named "Matt". An excellent experience! I as...
