I just spent more than an hour waiting to get into store. They called to tell me it was time, but it came from a number that was not local and I would have no idea who it was. They said they would text. They didn't. When we asked where we were on list th...
Verizon
We're sorry you didn't have a great experience with us, Lee. We want to make sure our customers are supported at our store, and it sounds like we missed the mark. Your feedback has been escalated for further review. We value every member of the Verizon f...
June 20, 2025
janeefinn049@gmail.com
Customer service has become the worst 17 year customer NO MORE CANCELL AND CLOSE ALL ACCOUNTS TOO BUG FOR ITS BRITCHES
Verizon
We're sorry you did not have a great experience with us, Janee. We always strive to provide exceptional service for our loyal customers, and it seems like we missed the mark. Your feedback is appreciated as we are always looking to improve. Thank you, an...
June 3, 2025
Paulson
Stephen was AMAZING!!! Best service ive ever had at Verizon!
Verizon
Thanks for the review, Paulson! We are so glad that you had a great experience at this location with our employee, Stephen. We look forward to helping you with any of your future wireless needs.
May 21, 2025
James N.
Totally useless. Billing issue where autopay discount isn't applying correctly. I've made 2 appointments and each time they just call their customer support number and hand me the phone. I've called customer support a total of 8 times, which have confirm...
Verizon
Hi James, we're sorry to hear about the issues with your bill. Our goal is to be a reliable resource for your wireless needs, and you should always expect timely service and solutions from us. We are disappointed we let you down and have escalated this f...
March 26, 2025
Lauren Olson
I had insurnace! Why did you say I didn’t and I had to pay $500 to pay off my phone and trade in an old phone to get a new one. After my phone was stolen I am just so incredibly bummer. I have submitted a ticket, I hope Verizon makes this right.
Verizon
Hi Lauren, we're sorry to hear you've had a difficult time getting support. We always want to be there for you to help out with any issues and it sounds like we didn't deliver in this case. We are escalating your feedback so the appropriate team can look...