Most horrible experience sales associate went to get a SIM card and while gone added his phone and number to my account and told me it was promotional. I will have his job today or else . I wouldn’t recommend them to my enemy
Verizon
This is not the kind of behavior you should ever expect from Verizon, Whitney. Our team should always be ready to help you with professionalism. It's disappointing to learn that we have not been living up to our high standards for customer service. We ho...
April 5, 2025
Mark G
Dylan the representative needs to be reprimanded for being unprofessional, disrespectful and arrogant! Still can't forget the horrible experience we had with Uncle Sam last month when we visited. He needs to learn his lesson and treat customers right!
Verizon
This is not the impression we want to leave, Mark. Our team should always be ready to help you with courtesy, respect, and professionalism. It's disappointing to learn that we have not been living up to our high standards for customer service. We value e...
April 2, 2025
Carl G
Dylan the rep is very unprofessional to us and my Uncle Sam last month. Very rude as well
Verizon
We're sorry you did not have a good experience with our staff, Carl. You should expect nothing less than friendly, exceptional service from us, and it seems like we missed the mark. Your feedback is appreciated as we are always looking to improve. Thank ...
April 2, 2025
Mark G
The representative named Dylan is very rude, unprofessional and disrespectful when me and my Uncle Sam from Vegas went here last month.
Verizon
Hello Mark, we're sorry to hear that you and your uncle did not have a great experience with us. Our team should always be ready to help you with courtesy and professionalism, and it's disappointing to learn we missed the mark. We hope you'll give us ano...
March 25, 2025
David
Initially not wiling to help me since my order was placed online and told to go home a d call customer support to do it myself. After qiestioning this he was willing to help.
Verizon
Hi David, we're sorry to hear about the negative experience you had at our store. You should always feel welcome and supported whenever you visit. We will continue to improve our service and hope you'll give us another chance to take care of you in the f...