I made an appointment for 12pm on 7/3/25. It is 12:15pm and 3 people since I’ve been here been walking around. Who is the district manager of this location. There is alot of attitude at the Murfreesboro , TN location. Need help but no support. I guess t...
Verizon
We're sorry our staff did not meet your expectations, Dan. We strive to provide seamless experiences and excellent service, and it seems like we missed the mark. Your feedback has been escalated for further review. Thank you for bringing this to our atte...
July 2, 2025
Michael C
The hardware is still good. Unfortunately, the sales associates not trained well. Few can answer questions beyond basic info about the devices. Customers are told things that are misleading or completely false. With that being said, I still use their...
Verizon
This is not the impression we want to leave, Michael. We want to make sure that we're providing excellent service and that we're being completely transparent with you so we can avoid any confusion. We value every member of the Verizon family and hope you...
June 1, 2025
eric stadl
Hunter was extreemly unprofessional. He was rude to my husband and i the entire visit. We did not want to purchase any of the streaming service bundles. He was clearly upset that we did not get them, he said we didnt understand what he was daying. That w...
Verizon
This is not the kind of behavior you should ever expect from Verizon, Eric. Our team should always help you with respect, courtesy, and professionalism. We hate that we let you down and will use this information to continue improving our customer care. W...
May 28, 2025
Jenna W.
Completely avoid this location. Winston was extremely rude about the fact that I asked for a trade in receipt when dropping off my phone. I never received an email or confirmation on the app like he stated I would, so he got really irritated when I told ...
Verizon
This is not the experience you should expect as a Verizon customer, Jenna. We want to make sure you can count on our team to be supportive and professional when taking care of your wireless needs. We are always improving and hope you'll give us another c...
April 21, 2025
John explained things clearly and went over all the options patiently. He is a nice young man.
Verizon
Hi, thanks for letting us know about your visit! Providing our clients with excellent service is what we're all about, and we're so glad John made sure you were taken care of. We look forward to helping you again soon.