On Nov. 25 I was a victim of fraud to my Verizon account. After talking to customer service on-line, I went to the Cville store seeking resolution. Paul Saunders was invaluable in helping me. It took three lengthy attempts on his part to get the fraud...
Verizon
You just made our day! Thanks, Jean, for taking a minute to share some happy news with us. We strive for a high level of service and are glad to hear that Paul met that level! We look forward to helping you with your future wireless needs! -- Cellular S...
November 23, 2024
Jack, S
Went to the store and was turned away when attempted to return my fios modem. The website indicates it is a verified retailer. Either update the website to be correct or let the store manager know that he needs to make sure there is process for this
Verizon
Thank you for sharing your experience with us, Jack. If you would like to provide more details, do not hesitate contact our Customer Service team at 877-851-0649 or customerservice@cellularsales.com and provide case number (00969783). -- Cellular Sale...
August 4, 2024
Eileen B
We worked with Noah P and had a great experience! He helped us find the plan that worked best for us and set us up with new phones. He was charismatic, knowledgable, and efficient.
Verizon
Eileen, we appreciate your comment. It is always wonderful to receive positive feedback from our customers! Thanks for being a part of Cellular Sales! -- Cellular Sales Customer Service 1-877-851-0649
February 10, 2024
Sara t
Great, patient and thorough customer service!!
Verizon
Sara, we appreciate the time you took to share with us and we are happy to hear you had a positive experience! We look forward to assisting you with all your future wireless needs! -- Cellular Sales Customer Service 1-877-851-0649
May 23, 2023
Susan H
Very poor experience, and low integrity shown by the staff. A few weeks ago I went into the store to get my niece a phone and her account set up. Despite clearly stating we do not want insurance or a set up fee, a worker named Paul still charged us! Th...
Verizon
Thank you for taking the time to share, Susan. If you would like to share more with our team, please contact us at 877-851-0649 or customerservice@cellularsales.com and provide case number (00835728). -- Cellular Sales Customer Service