Overcharging be careful! Bought a new phone, and had a written estimate for $100 less per month than the final Verizon bill. I emailed, and finally met in person with the manager, who said she sympathized with me, but could not help me. She also said th...
April 29, 2022
James F.
Branden C made unauthorized changes to my account. Didnt ask the other party for my account PIN or any way to see they were authorized to make any changes to my account. Why do they make you set up all the account security just to bypass it in the store ...
Verizon
James, this is an experience we never want any of our customers to go through. We know we can be better and appreciate you sharing this with us so it can be addressed and we can continue to improve.
January 18, 2022
Thomas M.
I will never do business with Russell Cellular again. In order for me to purchase the phone I ordered from them, I was required to buy 3 additional items off their shelves or I could not purchase a phone from them! These items, such as a screen protector...
Verizon
Thomas, We are disappointed to hear this was your experience at our store. We never aim to have our customers feel this way or have this type of experience. We appreciate the feedback so this can be addressed. We apologize for this experience.