Learn about arbitration and other choices for resolving disputes with Verizon.
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Preguntas frecuentes sobre el arbitraje
About arbitration
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What are my options for resolving a dispute?
Arbitration is not the only choice we each have for resolving our disputes. You may also contact Customer Service and ask to speak to a Supervisor. If this does not resolve your dispute and you wish to pursue Arbitration, you must first notify Verizon of the dispute in writing at least 60 days in advance of initiating an arbitration. You can do this by accessing and completing a Notice of Dispute form on our website at https://www.verizon.com/about/nod/notice-of-dispute-wireless-form
If we are unable to resolve your dispute within 60 days, you can commence an American Arbitration Association ("AAA") arbitration with Verizon by contacting the AAA for the proper forms. You must then complete the forms and return them directly to the AAA with a courtesy copy to VZW at the above address.
Para reclamaciones inferiores a $10,000, cada uno de nosotros puede también iniciar acción legal individual en cualquier tribunal de demandas de menor cuantía con autoridad para entender en la causa.
This information has been prepared for the convenience of Verizon customers. It does not modify or replace any of our contracts or advertising, or any arbitration rules of the AAA. No supone un asesoramiento legal. -
What is Arbitration?
El arbitraje es un proceso alternativo de resolución de disputas en el cual un tercero neutral (uno o más mediadores) decide una disputa. Arbitration is often faster and more informal than court proceedings. Your Verizon Customer Agreement contains an arbitration clause. It says that we both have agreed that (except for certain small claims cases) any dispute or claim that arises or has arisen between us will be settled by binding arbitration before the AAA. We have each agreed that the arbitration decision is final and enforceable in court. By agreeing to arbitration, your legal claims are not affected, only the dispute resolution process has changed. If you are covered by an earlier Customer Agreement that says something different, arbitration is still available to you.
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How does an Arbitration commence?
The AAA will assign someone to manage your case after you file the proper forms. Se te darán instrucciones para continuar con el proceso de arbitraje. Be sure to keep a copy of everything you send to the administrator of your arbitration and to us.
Los mediadores a menudo pueden tomar una decisión basada únicamente en documentos (que pueden ser tan simples como cartas) provistos por ambas partes. Arbitrating this way can avoid an in-person hearing that could be time-consuming and inconvenient. However, if either of us decides an in-person hearing is necessary, one can be scheduled. Si todos están de acuerdo, la audiencia puede tener lugar incluso por teléfono. If you are an individual (not a company), it is up to you whether to have a lawyer represent you in the arbitration.
Our Customer Agreement states that the AAA's Consumer Arbitration Rules will apply. You should read the relevant rules if you want more information about them. You can obtain rules, procedures and fee information from the AAA or from us. -
What is the contact information for the American Arbitration Association?
Asociación Americana de Arbitraje - Centro de servicio al cliente
335 Madison Avenue, 10th Floor
New York, New York 10017-4605
Teléfono: (212) 716-5870
Fax: (212) 716-5907
Teléfono gratuito: (800) 778-7879
Sitio web de la AAA -
Where can I find the Attorney Authorization form?
Download the Attorney Authorization form (PDF).
Para ver el archivo PDF, es posible que debas descargar el programa gratuito Adobe Acrobat Reader.