Preguntas frecuentes sobre el arbitraje

El arbitraje es un proceso alternativo de resolución de disputas en el cual un tercero neutral (uno o más  mediadores) decide una disputa. Arbitration is often faster and more informal than court proceedings. Your Verizon Customer Agreement contains an arbitration clause. It says that we both have agreed that (except for certain small claims cases) any dispute or claim that arises or has arisen between us will be settled by binding arbitration before the AAA. We have each agreed that the arbitration decision is final and enforceable in court. By agreeing to arbitration, your legal claims are not affected, only the dispute resolution process has changed. If you are covered by an earlier Customer Agreement that says something different, arbitration is still available to you.

The AAA will assign someone to manage your case after you file the proper forms. Se te darán instrucciones para continuar con el proceso de arbitraje. Be sure to keep a copy of everything you send to the administrator of your arbitration and to us.

Los mediadores a menudo pueden tomar una decisión basada únicamente en documentos (que pueden ser tan simples como cartas) provistos por ambas partes. Arbitrating this way can avoid an in-person hearing that could be time-consuming and inconvenient. However, if either of us decides an in-person hearing is necessary, one can be scheduled. Si todos están de acuerdo, la audiencia puede tener lugar incluso por teléfono. If you are an individual (not a company), it is up to you whether to have a lawyer represent you in the arbitration.

Our Customer Agreement states that the AAA's Consumer Arbitration Rules will apply. You should read the relevant rules if you want more information about them. You can obtain rules, procedures and fee information from the AAA or from us.

Asociación Americana de Arbitraje - Centro de servicio al cliente
335 Madison Avenue, 10th Floor
New York, New York 10017-4605
Teléfono: (212) 716-5870
Fax: (212) 716-5907
Teléfono gratuito: (800) 778-7879
Sitio web de la AAA

Download the Attorney Authorization form (PDF).