The AAA will assign someone to manage your case after you file the proper forms. Se te darán instrucciones para continuar con el proceso de arbitraje. Be sure to keep a copy of everything you send to the administrator of your arbitration and to us.
Los mediadores a menudo pueden tomar una decisión basada únicamente en documentos (que pueden ser tan simples como cartas) provistos por ambas partes. Arbitrating this way can avoid an in-person hearing that could be time-consuming and inconvenient. However, if either of us decides an in-person hearing is necessary, one can be scheduled. Si todos están de acuerdo, la audiencia puede tener lugar incluso por teléfono. If you are an individual (not a company), it is up to you whether to have a lawyer represent you in the arbitration.
Our Customer Agreement states that the AAA's Consumer Arbitration Rules will apply. You should read the relevant rules if you want more information about them. You can obtain rules, procedures and fee information from the AAA or from us.
