How to Trade in your device

Trading in your phone, tablet, or smartwatch is easy with our device trade-in program. Go to verizon.com/tradein to get started.

If you're new to Verizon, you can get an estimated trade-in value without signing in. We accept devices from any network.

If you're already with Verizon, sign in to get a quicker trade-in value for existing devices on your account.

To trade in a different device, tell us about the device you're trading in, like brand and model. Let us know if the device is in good condition.

You might need to enter the IMEI, also known as your device ID.

We'll provide instructions to find the IMEI for the device you have selected.

If you're new and haven't signed in yet, you'll have to add a line to complete your trade-in.

If you're already with us, you can use your credit towards a new phone.

You can shop for new eligible devices now if you want to use your trade-in credit to lower your monthly payments.

If you plan to use your credit towards a new device, it will be applied to your account as a credit over 36 months.

Otherwise, you'll get a one-time account credit for the device you're trading in.

Your account credit will appear within the next two billing cycles once we receive your trade-in device.

Depending on your location, we'll provide return options for your trade-in device.

You may see the option to drop it off at your local Verizon, bring it in to a UPS store, or print a prepaid UPS shipping label and use your own box.

Once complete, we'll send a confirmation email with steps to prep your trade-in device.

Before returning, reset your device to factory settings and remove any personal data.

Once we receive and verify your device, you're all set.