Our mobile network routes 911 calls to designated emergency call takers, often local or county police, fire and rescue departments, known as Public Safety Answering Points or PSAPs. We also provide PSAPs with what's known as Enhanced 911 or E911 service where PSAPs have upgraded their equipment. E911 automatically provides call takers with the mobile phone number, cell site and sector, and the estimated latitude and longitude location of the 911 caller if the PSAP is capable of receiving it.
In select areas within our coverage area, you can also send a Verizon Wireless text message to 911, but you're encouraged to make a voice call if able.
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