Preguntas frecuentes sobre Go Unlimited

You can no longer choose Go Unlimited when adding lines or changing plans on your account. You can keep this plan if you already have it and add current mix and match plans to your account if you want.

Note: Go Unlimited plans purchased on or before 6/17/18 can't be mixed and matched. However, you can switch to a current unlimited plan any time in My Verizon.

Every line with Go Unlimited gets:

• Unlimited 4G LTE / 5G Nationwide¹ data
  
• Llamadas y textos nacionales ilimitados
• Talk, text and data in Mexico & Canada included
• Streaming con calidad de DVD (480 p)
• Hotspot móvil ilimitado (600 Kbps)
  
• Recompensas de Verizon Up
• 6-month Apple® Music included
• discovery+ por 6 meses por nuestra cuenta²
  

5G Ultra Wideband network access - A 5G phone on an Go Unlimited plan gets³:

• Datos ilimitados en 5G Ultra Wideband
• Streaming con calidad HD de 4K ilimitado⁴
• Hotspot de banda ultra ancha 5G ilimitado

¹4G LTE / 5G Nationwide: In times of congestion, your data may be temporarily slower than traffic. 5G Nationwide available in 2,700+ cities. 5G Nationwide access requires a 5G Nationwide-capable device, which automatically connects when you’re in a 5G coverage area. La mayoría de los dispositivos fabricados en 2020 requieren que el cliente descargue una actualización de software que ofrece la capacidad 5G Nationwide. Las actualizaciones de software comenzarán a extenderse a los dispositivos compatibles en las semanas y meses posteriores al anuncio de 5G Nationwide el 10.13.20. Ve una lista de dispositivos elegibles.
²Eligible for 6 months of discovery+ (ad-free) on us with Go Unlimited (must enroll by 5/31/21).
³5G Ultra Wideband available only in parts of select cities. Requires 5G Ultra Wideband-capable device inside the 5G Ultra Wideband coverage area. $10/mo charge and credit for 5G access will appear on your bill. Descargas con 5G Ultra Wideband. Dependiendo de la ubicación, las cargas se harán con 5G Ultra Wideband o 4G LTE. Uploads over 4G LTE will not count towards your 4G LTE data plan allowance.
⁴Requires 4K HD video streaming capable device and streaming service within the 5G Ultra Wideband coverage area.

Changes when Start Unlimited, Play More Unlimited, Do More Unlimited and Get More Unlimited joined our mix and match family of plans on 8/5/19 include:

Agregar o cambiar planes

• Ya no puedes elegir entre los planes Above Unlimited, Beyond Unlimited o Go Unlimited cuando agregas líneas o cambias de plan en tu cuenta.
• Si ya tienes estos planes, los puedes seguir usando.

Descuento por usar Pago automático y la facturación electrónica

• Planes Above Unlimited, Beyond Unlimited o Go Unlimited: si obtienes un descuento de $5/mes por línea por usar Pago automático y la facturación electrónica, conservarás ese descuento mientras sigas usando estos planes.
• Start Unlimited, Play More Unlimited, Do More Unlimited y/o Get More Unlimited: si agregas líneas nuevas con estos planes a tu cuenta o cambias líneas existentes a estos planes, cada una de esas líneas obtiene un descuento de $10/mes por línea por Pago automático.
• Each line with a Just Kids plan now gets a $10/month discount. If you already had Just Kids, your discount changed automatically as of 8/5/19.

El precio de Go Unlimited depende de cuantos teléfonos tienes en tu cuenta. El precio también depende de si te inscribes en Pago automático y en la facturación electrónica, lo que te brinda un descuento de $5 por cada teléfono. (Keep in mind you can get a $10/month per line discount when you switch to any of our current unlimited plans and use Auto Pay and paper-free billing.)

Descubre más acerca del descuento de Pago automático y facturación electrónica.

Cargos mensuales de Go Unlimited:

Yes, If you already have the Go Unlimited plan, you can keep it, or you can add or change to any of these current unlimited plans and Just Kids:

• Start Unlimited
• Play More Unlimited
• Do More Unlimited
• Get More Unlimited

For example, you could have 2 phones on Play More Unlimited, 1 phone on Get More Unlimited, 1 phone on Go Unlimited and 1 phone on Just Kids. You can have up to 10 phones total.

To add or switch plans in My Verizon, go to My plan then either:

• Choose Add a line.
• If you have an unlimited plan, change plans by choosing Manage plan and follow the prompts.
• En My Verizon app: toca el menú de la parte superior izquierda, toca Planes y dispositivos luego elige Administrar plan y sigue las indicaciones.
  
• If you have a shared data plan, choose Change plan.
• Tap the Menu icon.
• Tap Account.
• Toca Mi plan y elige un plan para cada línea de tu cuenta.

Your data devices and connected devices (e.g., Palm, tablet, Jetpack®, smartwatch, etc.) each need their own compatible data-only plan.

See current plans you can mix and match.

Nota:

• When you switch your plan from a shared data plan to a mix and match unlimited plan in My Verizon, you'll be asked to select the unlimited plan you want for each line on your account, including your tablets and connected devices.
• The Just Kids plan requires that at least 1 other line on the account be on a current unlimited plan, to be the parent line.

When you have 4 phones on Go Unlimited, you pay $45 for each phone for a total monthly cost of $180.

Plus, when you pay through Auto PayTT (using a debit card or bank account) with paper-free billing you get a $5 discount on each of those phones, giving you a net $20 discount. Después del descuento, pagas $160/mes, lo que equivale a $40 por cada teléfono. (Keep in mind you can get a $10/month per line discount when you switch to our current unlimited plans and use Auto Pay and paper-free billing.)

Descubre más acerca del descuento de Pago automático y facturación electrónica.

Sign up now for Auto Pay and paper-free billing.

Your account can have up to 30 devices (including watches):

• Puedes agregar hasta 10 teléfonos (smartphones y teléfonos básicos), cada uno con planes Unlimited y/o Just Kids.
• If you have 10 phone lines, you can have 20 connected devices (e.g., tablet, smartwatch, streaming camera, etc.). Each connected device needs its own data plan.

Note: If you signed up for Go Unlimited after 6/18/18, your data devices and connected devices need to have their own compatible data-only plan.

Go Unlimited ofrece un hotspot móvil ilimitado a velocidades de hasta 600 Kbps. Aunque no es tan rápido como 4G LTE, es ideal para el uso ocasional del hotspot móvil con dispositivos que no hacen streaming de videos y música de alta definición ni comparten archivos grandes regularmente.

If you plan to use Mobile Hotspot regularly and/or share it with devices for things that require a faster connection, Play More Unlimited or Get More Unlimited may be right for you.

Con Go Unlimited, la calidad de video es de 480 p para smartphones.

Go Unlimited no incluye el almacenamiento de medios en Verizon Cloud, pero puedes usar la aplicación Verizon Cloud para respaldar y almacenar tus contactos.

Puedes agregar hasta 2 TB de almacenamiento en Verizon Cloud por Internet en Mi Verizon por un cargo mensual.

Yes it does. Go Unlimited lets you use your domestic data while in Mexico and Canada.TT It also includes unlimited calling or texting while in Mexico and Canada.

Los smartphones y teléfonos básicos son elegibles para Go Unlimited.  If you signed up for unlimited after 6/18/18, the connected devices (e.g., tablet, Jetpack, smartwatch, etc.) on your account need to have their own compatible data-only plan. When you add devices, you'll be asked to choose the data plan for each device.

No. Data boost isn't available with Go Unlimited. 

As part of our commitment to support the men and women who serve our country and our communities, Verizon wireless offers discounts on wireless products and services to eligible nurses, teachers, military personnel, veterans, college students and active duty, retired and volunteer state and local first responders.

Este descuento depende de la cantidad de planes de datos ilimitados que tienes:

• 1 teléfono: $10 de descuento por cuenta
• 2 - 3 teléfonos: $25 de descuento por cuenta
• Más de 4 teléfonos: $20 de descuento por cuenta

Visit our Shopping & Deals page and view our discount program FAQs to learn how to register for your discount.

Notas:

• This discount changed on 8/5/19. If you had the discount before 8/5/19 you keep that discount amount.
• If you signed up for Go Unlimited before 6/18/18, you have a $15 account-level discount, no matter how many lines you have.* You can mix and match unlimited plans on your account to get the new discount listed above.

Otros descuentos

Go Unlimited isn't eligible for an employer or corporate plan discount. But Go Unlimited customers can get a $5 discount per phone line each month for using Auto Pay and paper-free billing.

Go Unlimited no es elegible para el descuento de tu empleador ni para un descuento por plan corporativo. Contacta a tu empleador para ver si puedes aprovechar cualquier otro beneficio que ofrezca tu empresa con Verizon Wireless.

*Does not apply to first responders.

If you change your plan to a shared data plan, all lines on your account will change to that plan as well.*

Además, si eres elegible para:

• Un descuento para militares, tu descuento cambiará al porcentaje a descontar del cargo por servicio mensual para toda tu cuenta.
  
• Un descuento para empleado debido al acuerdo de tu empleador con Verizon, que no se podía hacer efectivo con tu plan Unlimited, ese descuento se aplicará a tu nuevo plan de datos compartidos.

*Exception: If you have a Just Kids plan and you remove all unlimited plans from your account, the Just Kids line will be suspended in 48 hours and will be disconnected within the next billing cycle.

5G Ultra Wideband network access* isn't included with Go Unlimited, but you can add 5G access to your plan for $10/month to access to our 5G Ultra Wideband network when you're in an Ultra Wideband coverage area:

• Datos ilimitados en la banda ultra ancha 5G
• Streaming HD en 4k en la banda ultra ancha 5G**
• Unlimited Mobile Hotspot en la banda ultra ancha 5G

The option to choose a 5G network access plan displays when you buy a 5G Ultra Wideband-capable phone in My Verizon.

Visit our 5G overview to learn about 5G devices and 5G Ultra Wideband coverage areas.

*Banda ultra ancha 5G disponible solo en ciertos lugares de ciudades selectas. Requires 5G Ultra Wideband-capable device inside the 5G coverage area. Descargas con 5G Ultra Wideband. Dependiendo de la ubicación, las cargas se harán con 5G Ultra Wideband o 4G LTE. Uploads over 4G LTE will not count towards your 4G LTE data plan allowance.

**Requires 4K HD video streaming-capable device and streaming service within the 5G Ultra Wideband coverage area.

Yes. As of 10/13/20, this plan includes access to our 5G Nationwide network. 5G Nationwide is available in 2,700+ cities. 5G Nationwide access requires a 5G Nationwide-capable device, which automatically connects when you're in a 5G coverage area.

La mayoría de los dispositivos fabricados en 2020 requieren que descargues una actualización de software que ofrece la capacidad de 5G Nationwide. Las actualizaciones de software comenzarán a extenderse a los dispositivos compatibles en las semanas y meses posteriores al anuncio de 5G Nationwide el 10.13.20. Ve una lista de dispositivos elegibles.

Learn more about our 5G mobile networks and 5G devices.