How do I install my PowerReserve device?

The PowerReserve device is easy to install and can be mounted on the wall, if desired. Select the link to download the PowerReserve installation instructions or follow along below. View installation instructions Open the PowerReserve door by pressing the latched tab toward the unit and then pushing the tab up. The PowerReserve device can be laid flat or mounted to a wall. Uncoil the cable located in the center of the tray. Insert 12 new D-cell alkaline batteries into the device. DO NOT use rechargeable or Lithium batteries. 5. Open the PowerReserve door by pressing the latched tab toward the unit and then pushing the tab up. 6.Plug the power cable into the power adapter.

How do I monitor and maintain my batteries?

Using a battery tester (widely available at electronics stores) or the battery test strip included in the box with your PowerReserve device, please remove and test each battery. Replace any batteries that fail the test. Replacement D cell alkaline batteries are available from many retail sources. Please store and handle all D cell alkaline batteries in accordance with manufacturers' instructions. When switching out batteries, please make sure to dispose of your old batteries properly. For more information about recycling, you can contact Call2Recycle at 1.877.RECYCLE (1.877.273.2925) or visit call2recycle.org to find a list of the drop-off locations closest to you. You may also visit http://www.ehso.com/ehshome/batteries.php or call the EPA at 202.272.0167 for instructions. Your local municipality may also have information about proper disposal of batteries. Important: Please note that lithium batteries and rechargeable batteries are not compatible with the PowerReserve device.

Will the PowerReserve provide battery backup for Internet and TV service in the event of a power outage?

The PowerReserve device will only provide power for voice calls in the event of a power outage. We recommend that use your voice service for emergency calls to preserve your battery power during an extended power outage. Verizon will not provide credits and is not liable for interruptions of service due to commercial power outages. The PowerReserve device will not power cordless phones, medical devices, home alarm/fire systems, your Fios Internet or TV service, or any other peripheral devices. If you use Verizon’s voice service with our backup power to connect a fire alarm to a central monitoring station, we will notify you during a loss of commercial power if you provide us an email or mobile number when placing your PowerReserve order.

How do I order a replacement PowerReserve device?

If your PowerReserve device is not functioning properly or has been damaged, you may purchase a replacement at Verizon.com/fiosaccessories . Order now

PowerReserve

The PowerReserve device is used with an Optical Network Terminal (ONT) configured with a Power Adaptor. With 12 fresh D-Cell or “flashlight” batteries, the PowerReserve provides at least 24 hours of backup power for basic voice service, including 911 dialing, in the event of a power outage.

Note: The Verizon technician will be able to tell you during installation if your services of your equipment is compatible with PowerReserve.

NOTE : If you use Verizon’s fiber optic voice service to connect your alarm or fire system to a central monitoring station, you have the option to receive email and/or text message notifications when (1) commercial power to your equipment is lost, and (2) when your backup power has exhausted. Notification of the exhaustion of backup power requires a Verizon-provided Battery Backup Unit or Power Reserve. Please log in to your account at verizon.com to update your account profile with this information. You can also update your account profile by calling 800.Verizon (800.837.4966).

Frequently Asked Questions

How do I install my PowerReserve device?
The PowerReserve device is easy to install and can be mounted on the wall, if desired. Select the link to download the PowerReserve installation instructions or follow along below.

View installation instructions
Open the PowerReserve door by pressing the latched tab toward the unit and then pushing the tab up.

The PowerReserve device can be laid flat or mounted to a wall.

Uncoil the cable located in the center of the tray.

Insert 12 new D-cell alkaline batteries into the device. DO NOT use rechargeable or Lithium batteries.
5. Open the PowerReserve door by pressing the latched tab toward the unit and then pushing the tab up.

6.Plug the power cable into the power adapter.
How do I monitor and maintain my batteries?
Using a battery tester (widely available at electronics stores) or the battery test strip included in the box with your PowerReserve device, please remove and test each battery. Replace any batteries that fail the test.

Replacement D cell alkaline batteries are available from many retail sources. Please store and handle all D cell alkaline batteries in accordance with manufacturers' instructions. When switching out batteries, please make sure to dispose of your old batteries properly. For more information about recycling, you can contact Call2Recycle at 1.877.RECYCLE (1.877.273.2925) or visit call2recycle.org to find a list of the drop-off locations closest to you. You may also visit http://www.ehso.com/ehshome/batteries.php or call the EPA at 202.272.0167 for instructions. Your local municipality may also have information about proper disposal of batteries.

Important: Please note that lithium batteries and rechargeable batteries are not compatible with the PowerReserve device.
Will the PowerReserve provide battery backup for Internet and TV service in the event of a power outage?
The PowerReserve device will only provide power for voice calls in the event of a power outage. We recommend that use your voice service for emergency calls to preserve your battery power during an extended power outage. Verizon will not provide credits and is not liable for interruptions of service due to commercial power outages. The PowerReserve device will not power cordless phones, medical devices, home alarm/fire systems, your Fios Internet or TV service, or any other peripheral devices.

If you use Verizon’s voice service with our backup power to connect a fire alarm to a central monitoring station, we will notify you during a loss of commercial power if you provide us an email or mobile number when placing your PowerReserve order.
How do I order a replacement PowerReserve device?
If your PowerReserve device is not functioning properly or has been damaged, you may purchase a replacement at Verizon.com/fiosaccessories.

Order now

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